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Dropbox starts out using about 400 MB of memory or so on my Mac running Tahoe 26.6.2 and within a few days it is consuming 30 GIGS or more of RAM and eventually my system crashes and I have to restart. How do I stop this from happening? Thanks
I recently bought a new M4 MacBook running Tahoe 26.5.1. I've been having a lot of syncing problems with Dropbox. I had an existing 70 GB of data on my previous computer, and the first thing I did was try to sync on the M4. It took about two days for the sync to finish and for the green circles to appear next to all files…
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
Bonjour à tous, Je rencontre un problème de tri dans la galerie Photos de Dropbox : certaines de mes photos ne s'affichent pas dans le bon ordre chronologique, alors que leurs métadonnées sont parfaitement renseignées. Ce que je constate : Le tri appliqué est [tri par date / autre critère], mais l'ordre affiché ne…
Dropbox has stopped syncing on my Fedora 44 linux installation. I'm getting this strange result: eric@fedora:~$ dropbox version Dropbox daemon version: 268.4.4124 Dropbox command-line interface version: 2026.01.15 eric@fedora:~$ dropbox start Dropbox isn't running! Dropbox is already running! eric@fedora:~$ dropbox update…
My basic plan info says I have either 4.75 GB or 2 GB of storage and have used on;t 178MB. When a friend tries to add some photos to a shared folder Dropbox tells him I am out of storage space. What gives?
I use Dropbox for retaining work and personal records. I use/access my account on an almost daily basis. I logged on today and there are many missing files and I most assuredly did not delete them either on purpose or by accident. How can I get them restored.
I have a folder that won't disappear no matter how many times I delete it. It pops back in for me, and for other users. This has happened before when someone on a Mac put a funny character in the filename, so the file wouldn't sync on my PC. However, that's not the case here. There are two empty folders in another folder,…
I have deleted all my photos from Dropbox now and it's still saying I am out of storage space. Any ideas why? Thanks.
I read through the list of questions/answers. I use DB for genealogy for tons of people - share their folders when time comes, etc. What becomes of all those files if I delete the app? Files/folders still on the website, I presume, that if I go through the update process, they will drop into the new app? Can't risk losing…
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