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There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
I just recently logged into my dropbox and seems like all files and folders gone, I do not have a lot of large files, so the storage should have been ok. I got emails from dropbox saying that I still have space, but never got any email that I was over the limit and needed to upgrade. How to restore files as it looks like…
My account alowes me to backup unlimited devices, even though I get a message I've reached the device limit - see the attached mesage I receive How can I resolve it?
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
Hello, could a Dropbox staff member help me open a support ticket for a manual file recovery review? I’m on Basic, and the support form I could access says it is restricted to login and billing issues. I previously paid for a TB storage plan and used Dropbox to store photographs from my photography. My account now contains…
Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…
Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…
Hello, Who may I speak to about very poor quality support? Is their a manager of the department that I can connect with. I have Dropbox Standard and am now communicating with the 4th person in the last 9 days. In the meantime my engineering company has not had a working file server for the majority of the time. The most…
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