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I've long had a 2T individual plan for organizing family info. But I am not able to share access to any of the files with my wife, since she has an unpaid plan (I assume). When she logs into her account she never sees anything I have shared. So I now upgraded to a Family plan, and she is now a member. When I go to move any…
I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…
I use the online version of Dropbox on Firefox. I do not use the app. Is there a way to disable the sidebar that pops up when you hover over the left side of the screen? The sidebar was already fine as it was, allowing you to expand or retract it when necessary. I'm sure someone finds the hover useful, but it drives me…
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
This discussion was created from comments split from: How to fix being stuck on an "Indexing" loop when using millions of files?.
This discussion was created from comments split from: Why can't I upload files to my Dropbox account? I get an error that I lost connection..
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
Hello DB Community, this is my first time accessing the Help Community. I've been offline for a few years and recently revisited my DBox. I thought I had a stack of photos stored but that file is empty. Did DB do anything different with images in the last few years. Thank you in anticipation. SianW
I had enough space, but there were some issues with sync and deleting files, so I rewinded. A couple of days later i find my 12+ Gb are down to original 2gb. It is not an issue of a 12 or 24 month promotion expiring or cancelling products, they were 12 gb from ten years ago and now it does not sync
While the Dropbox app is running, when i saving a word document as a pdf in a folder on my NAS and select the "open file after publishing" option, the pdf file will not be saved successfully. If I don't select the "open file after publishing" option, the pdf file will be saved successfully. It only happens in the folder on…
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