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Hi everyone, I am facing a critical issue with my storage space and need advice or intervention from the support team/moderators. Previously, I bought a Dropbox subscription through a local intermediary reseller. Unfortunately, they have recently gone out of business, and I can no longer contact them to renew my plan. As a…
Hi, In the last 24 hours, I noticed dropbox failing to sync - on investigation, the dropbox client fails to start with event log error: Fault bucket 1554725576513291112, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Dropbox.exe P2: 254.4.2518.0 P3: 6a02bd27 P4: ntdll.dll P5:…
Application Affected Dropbox Desktop App Device M1 MacBookPro 2021 14” Operating System/Browser (if using the web) macOS 15.7.7 Dropbox App Version (if using the app) 258.4.3749 Question or Issue Dropbox will not let me open. I have tried uninstalling, re-installing, etc etc but nothing is working. This happens after I…
Hi Guys, Just wondering if someone can help. I am running a Synology NAS with Cloud Sync to my dropbox account. I have been running this for the last 2 years and its been going well. In the last 10 days on 2 seperate occasions The Cloud Sync has disconnected from dropbox account. I have had to log in twice now to the NAS…
Dropbox automatically moved the location of my files on Mac during the day while Dropbox files were open in multiple applications, which caused unnecessary disruption. A change this significant should not happen automatically without clear advance notice and a chance to close affected files first.
At some point I turned on backup, and now find my account over the 3T budget. So effectively DB has stopped working. The problem is that I have no memory of what computer is backed up. I've disconnected all but two. There seems no convenient way from the web app to turn this off or delete the backup. Neither of the…
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
Hi I added comments into a text file, saved it and uploaded the file into Dropbox on my PC. I can open Dropbox in two ways: taskbar > globe (1) etc. or taskbar > Folders (2) etc. When I open Dropbox (1): the file opens but without my comments. Going route (2): the comments are visible. Is this the way it should be? Is…
It used to be that if a file was online only and was not currently synced to the computer, when a software tool would try to access the file, it would automatically download and sync that file. For example, I am often working on Ableton music sessions that involve a ton of sample libraries I own that take up far more space…
I use Dropbox on two Macs - an M4 MacBook Pro and an M4 iMac (both 2024). Recently I migrated everything from an older Intel iMac to the M4. There was some trouble with the Dropbox migration - no idea what - but afterward the new iMac showed 305GB more usage than the old one had. It turns out there's a folder called…
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