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Hi Support Team, I accidentally emptied my Deleted Files trash and permanently lost critical files/folders from my account. Account Email: [removed per Community Guidelines] Approximate date/time of deletion: August 23, 2026 File details: Archive/Data files (~10GB) As I am on a Basic plan, I cannot open an email support…
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
I'm trying to download a folder containing three short films I made over 10 years ago (there may also be some publicity material, I can't remember). The folder was created in 2013. I missed the emails from dropbox about deleting my folders but when I did see them, I went back into my dropbox and I managed to restore and…
I’m reporting a reproducible bug, not a usage question, and would like this escalated to engineering. Summary: Files with the macOS extended attribute com.apple.ResourceFork (no namespace prefix) fail to sync from a macOS Dropbox client to a Linux Dropbox client. The Dropbox status indicator on both ends reports the…
After having my TortoiseGit shell icons stop working, I had to find the registry hack involved with deleting the 10 unwanted shell icons DropBox uses up. And the problem came back days later even though I'm pretty sure DropBox wasn't even running in the background. It seems to be a very long running annoyance that this…
help my girlfriend to join dropbox. she receive the invite and i help her - at my house in my network to join in - but because of that the offer was brand Ineligible. how can we fix this? it my last invite [removed per Community Guidelines] thanks
This discussion was created from comments split from: Are you new here? Read this first!.
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
We are experiencing an issue where changes made to Excel files stored in Dropbox cannot be uploaded/synchronized from Excel for iPad. The same issue is occurring simultaneously at multiple remote locations. Here is what we have observed: The issue is occurring simultaneously at multiple independent locations. All locations…
I have not been able to use DropBox for months. I consistently get this error message whenever I try to send a file. I've used this service, without issue, for years—and now it's completely unusable. For clarity, this happens on my first attempt to send a file. The only way this error makes sense is if my limit of…
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