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Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
Hi everyone, Dropbox recently appears to have migrated to File Provider on my Mac. My Dropbox folder is now located under: ~/Library/CloudStorage/Dropbox-<company name>/ After this change, I noticed that the following folder contains approximately 25 GB of files: ~/.dropbox/instance1/dfc/ Could someone clarify what this…
Hello, it looks like I have two dropbox "folders" in my Users>Library>CloudStorage folder (see attached screenshot). The blue Dropbox icon, when double-clicked, goes to my current Dropox folders and files. The second highlighted folder (Dropbox (7-5-26 4/31PM) seems to open a second set of the same files, although not…
I am using QNAP NAS with Hybrid Backup Sync (HBS3) to perform two-way synchronization between the NAS and Dropbox. Occasionally, an MP4 file uploaded from the NAS to Dropbox becomes corrupted. The situation is as follows: The original file on the NAS plays normally. HBS3 reports that the synchronization completed…
the red rectangle represents the portion of the page that will scroll. It is not enough that i can properly view my files also, I've never had more than the basic free account, so the deletion threat is over .01GB
I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available
I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask
MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…
For the last week or so the dropbox menu that appears when right-clicking has disappeared (file transfer, make available offline, etc). I'm on Tahoe 26.6.2 and the legacy version of dropbox. I've tried…. Turning off Adobe Core Sync - made no difference Reinstalling Dropbox - worked until I turned on my laptop the next time…
HI Drop box , your costumer service is a joke because i send them so many emails they don't reply and they didn't solve the problem to redeem 100 Gb free when you buy an acer laptop i did all the steps to redeem that and it didn't work iv been asking them for help and no response so if you guys going to continue ignoring…
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