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I want to copy a video from Android 16 to DropBox. I made the video using my prior Android 10 camera, and the file was transferred to my Android 16. I know the video is there because Google One shows it as a large file it wants to delete. BUT DropBox doesn't show the video when I try to + (add files). That is, I don't see…
Title: Account shows 9.12 GB of 9.25 GB used, but all files, photos and deleted files are empty Hi there, I'm having the same issue as the thread "Dropbox is saying I've used up all my quota when I haven't" from @GaHe , so wanted to raise my own case in case it helps the investigation. My account is on Dropbox Basic and…
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
Shortly before my summer holiday, I migrated to a new laptop and accidentally deleted a large number of files from my Dropbox in the process. I only noticed after getting back from holiday, by which point the standard 30-day recovery window had already closed, so I can no longer restore them through the normal "deleted…
I've been trying to follow the directions here for restoring part of a computer backup: https://help.dropbox.com/organize/restore-dropbox-backup-files But I can't see any options other than download. And then I get a warning about zip files because the files are too large I guess (total is 62GB). What should I do? I'd…
When i share any file link then its show interrupted activities, can someone help and let me know how to resolve this figure it out please..thanks
How can I stop Dropbox from copying all of my pictures on my computer? When I delete a picture from Dropbox it just gets relpaced with another one.
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…
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