Do you have a question about Dropbox? Get answers here.
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Get help with third-party integrations from the Dropbox Community.
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Find answers to your questions about Dropbox account security and permissions.
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Could I please get a reset on my camera uploads. Thanks very much for your help.
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
Hi there! I haven't used my dropbox in a long time (due to having kids) and I recently logged in and realized that a lot of the files have been deleted by the server. I'm on a free account right now. Is there any hope for getting these back? This is one piece of activity off one of my folders for example: Apr 9,…
I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…
Using W11 and until today my screenshots stopped working. Anyone help please?
Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
I have seen in Dropbox help and instructions not to include in Dropbox filenames with certain characters, especially the "\" and "/" characters (forward and back slash) but also some others. Such as <, >, :, ", |, ? and so forth. I am using a Mac, and I have thousands of files in Dropbox. I searched through them and found…
I have been getting charged for a dropbox subscription for an email that no longer exsists. How can I cancel this subscription?
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see…
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.