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Explorer.exe process leak when using 'Show in File Explorer' from Activity panel
Environment: Windows 11 Pro (x64) Dropbox 254.4.2518 Steps to reproduce: Click the Dropbox icon in the system tray. Open "Your activity". Select any file entry. Click the ellipsis (...) button. Click "Show in File Explorer". Expected behavior: The file's location should be opened in File Explorer without leaving additional…
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Dropbox crashes my PC since the last update, on Windows 11 it reboots the machine immediately
Hello, Today on may 29, while trying to move files from windows 11 desktop to dropbox, dropbox crashed my PC so quickly there wasn't even a BSOD. It happened 3x in a row, after which I used task manager to discern the culprit: Dropbox. Every time it booted and made connection the PC would instantly crash within 30 seconds…
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The Windows context menu options only appear for the team admin, but not the members.
I (the main dropbox admin account) appear to be the only person with the correct right click context menu items in Windows Explorer. I'm told the menu items were there until maybe a week or so ago. If I click on a file outside the dropbox folder I get this: If I click on a file inside the dropbox folder I get this: If a…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
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Windows file explorer crashes when renaming Dropbox folders/files
I've been using DropBox happily with Windows File Explorer for years. I'm on Windows 11 and fully updated on the Windows and DropBox. I've recently hit a problem when I try to rename files or folders in DropBox. The renaming happens, but then the spinning blue circle comes on, and after about 5s, File Explorer crashes.…
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I can't move my Dropbox folder from the C drive
I have tried several times to move my DB folder from the C drive to another location. I have followed the instructions carefully but each time some of the files get copied to the new location but only a fraction of them make it. The folder remains in the C drive and it is the one that gets updated. One clue that may help…
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I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
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The latest W11 update (2026-05-13 KB5087051) has broken Dropbox and Windows Explorer
Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…
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Dropbox app wants to create new Dropbox folder on desktop every time I sign in
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…
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Can't start the Dropbox app on my new Windows device. Nothing happens.
Application Affected Dropbox Device HP generic, new, laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't really tell since it won't start Question or Issue Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app…
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How can I fix upload speeds on my Dropbox?
Hey there, I’m a videographer, so naturally I deal in large files. About two weeks ago, I started experienced ridiculously new slow upload speeds from my computer. It now takes a 9gb files an hour or two to upload, and I cannot continue to work like this. Please let me know what I should do, what network settings I need to…
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I moved the Dropbox folder to my D:\ drive, and now I'm getting a startup error.
Hello, after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message: bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id:…
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My PDF files can't be viewed/opened on the Windows desktop app.
I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…
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Dropbox/Boxifier Integration - New Question
This is a technical question based on research I've been doing related to the recent issue with Boxifier no longer working with the latest version of Dropbox, and an inability to get a response from Boxifier support. In my research I've come across information that Dropbox has, with version 243.4.6956, moved from a…
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I've run the Dropbox installer 8 times on my Windows laptop, but I see no app.
This discussion was created from comments split from: Apps and Installations FAQs .
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Win64 console errors: electron\dropbox\shell\common\crashpad_lib_loader.cc
on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…
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Dropbox MCP server tool schema incompatible with Anthropic/Claude strict tool validation
Hi Dropbox team,I’m using the official Dropbox MCP endpoint with Claude Cowork:https://mcp.dropbox.com/mcpThe OAuth connection works correctly. Claude can authenticate and the WhoAmI/account check succeeds.However, Dropbox file/folder operations fail with this error:API Error: 400{"type": "error","error": {"type":…
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Option to make files online-only is missing from Dropbox folder on Windows 11
Just updated my newish Windows 11 computer for the first time in months and new Dropbox files were added. Oddly, they're available offline even though I believe I set them to not download automatically but oh well. I assumed I could manually set them to online only. But I see no option for offline folders or files to be…
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I downloaded the desktop app from an email and now I have two Dropbox folders.
I accidentally downloaded Dropbox again from an email. Now I have a duplicate set of dropbox folders on my Windows 11 computer. How do I get rid of the second app/set/folders???
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Remove "Send with Dropbox Transfer" from the context menu?
Hi, Using Dropbox v177.4.5399 on Windows 11 Home V22H2 now and loving it, this app works great! I had a question about the context menu options though When I right-click on a folder I see "Send with Dropbox Transfer" listed as a context menu option, which I don't use. Is this possible to remove?
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I received my fax but page 3 seems to be incomplete.
I received a fax with the body on page 3, but page 3 was cut short above the header. Is this a dropbox fax side problem, or does this require the sender to try again? If support is required, how can I receive support for this issue? Thanks!
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How can I link the correct Dropbox account to my Windows desktop app?
I have just set up a new Windows laptop. My identity is not the same email address as my Dropbox account. I need to know how to set up Dropbox in my correct email. My Dropbox folder in File Manager shows no files because it’s the wrong email address. please help!
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Is there a way to remove the Dropbox options from the context menu?
Hi, recently Dropbox has started cramming my Explorer context menu with all of these options I mostly don't plan to use: Come on. Do you think it's ok to just dump all your stuff in there? If every app on my PC would do the same, would I have to manage dozens of entries on that menu? This is terrible UI design, it's bloat,…
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Is there a way to remove the Dropbox options from the context menu on Windows 11?
Operating System Windows 11 Question or Issue I would like to remove the Dropbox context menu items from my right-click context menu as I do not use them and they clutter up my menu. How do I go about removing them?
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"There was an error whilst opening this document" error when I try to open some of my files.
Windows 11 Surface Pro 7 Yesterday I created some PDF documents from some Grok/Mistral data from summarizing some Uni readings. Initially I was getting a fail when auto saving the output as PDF so I manually highlighted and saved as a PDF using the Print option. When I went to open these documents I kept getting a popup…
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Indexing stuck at 691 files for 36+ hours – Tried all standard troubleshooting
Hi everyone, I’m facing a persistent issue with my Dropbox desktop client on Windows. The app is stuck at "Indexing 749 files" and has not made any progress for over 36 hours. I have already tried a series of deep troubleshooting steps guided by Gemini (AI), but nothing seems to resolve the hang. Here is a list of what I…
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There are no thumbnails for my files on the Windows 11 desktop app.
The thumbnails for the dropbox folder on my Windows 11 are not showing up. This issue is making it difficult for me to work since I need the thumbnails to choose photos for my projects. In all the other files on my laptop the thumbnails are showing up no issues. I have reinstalled the Dropbox app on my computer along with…
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How can we go back to the stable version of the desktop app after installing the beta one?
Hello —- we turn on the "early release" "beta" option xxxx.3.xxxx —- so now we we want to revert to the stable version —— so we turn off the setting on Dropbox.com —- so will the client / win version now revert to the stable version —- ******.4.******
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Full offline installer of Dropbox app for windows 11
I believe there is a restriction on my work station that installer won't work on my windows 11. I always need full offline version of windows desktop dropbox to be able to use it on my desktop. Now a new version of dropbox has come out and my old version does not sync anymore. I have uninstall old version but can't find…