Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
I'm trying to open a shared Dropbox folder from work however Dropbox says I have no storage. However I have ZERO files in my storage of 2 GB. What is the problem here?
"Hello Dropbox Team, I sent a referral link to my Mom. She mistakenly signed up and logged in using my computer first, which triggered the system to mark the referral as 'Ineligible'. However, she has now moved her account to her own unique computer and verified her email address. Could a moderator please look into this…
I recently referred two of my students using my Dropbox referral link. They created a new Dropbox account, installed the Dropbox desktop application on their laptops and signed in, but when I logged in to check, they are referred to as “Ineligible”. Also, a bunch of other previous referrals were marked as ineligible as…
I deleted my external-drive backup named “Move Speed” using the Dropbox desktop app. The drive no longer appears under Preferences → Backups → Manage Backups, but dropbox.com/backup/all still lists it with an Error status and a size of 2.04 GB. It continues to count against my 2 GB Basic storage quota. Please investigate…
Hi Dropbox Community, I purchased a new Acer Nitro V 15 laptop yesterday. It came with the Dropbox Promotion app preinstalled, but it repeatedly shows the error: “We failed to download Dropbox.” I downloaded Dropbox separately from the official website and signed in, but my account still shows only 2 GB. Could anyone help…
Hi, Dropbox is about to delete files from my account because it says I'm 7.36 GB over my 23.75 GB quota even though I don't even have files that use that much space in my account. 7.36 GB is more so the amount of storage I'm using in total. Please help me fix this issue.
My Dropbox Basic account is over its storage limit because an approximately 4 GB backup from another PC is still taking up space. I have already unlinked that PC from my Dropbox account, but the backup remains and continues to count toward my storage quota. I am not able to delete it. How can I permanently delete this…
Use Dropbox all the time for work, I have a 2TB plan. I sent something earlier to a client and added it to my dropbox via the desktop app (Mac) and send it with no issues. Had to make a change and went to upload the revised file and was met with an error message saying that I could not sync the file as I was now using 6.44…
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
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