Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Hello everyone, I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application. My account Dropbox Basic Storage earned through the old referral program. Website correctly reports 9.25 GB total storage. Current usage: approximately 7.05 GB. The problem…
I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask
If there is help out there not related to dropbox, I apologize if this sounds rude. It is what I sent to Dropbox, but they will not confirm receipt of email. I am getting notices that I am over my limit. I am NOT going to upgrade. but I do not want to lose my info . The problem is, you have so many pop ups on my screen, I…
I am warned I am using storage more than I am permitted in the plan. However, when I login over the web, I see the total space used by my files and folders are not even half of my limit. What am I missing? Or is there some bug in here?
Hello. Today, I sent a referral invitation to a family member, who is a brand-new user setting up a fairly new computer that has never had my personal Dropbox account installed on it. His account is currently logged into the desktop client on this machine. However, my referral dashboard has marked this invite as…
I have recently bought a lenovo laptop. When I navigated through the vantage app, I saw an option to claim 100gb for 90 days. When I clicked the redeem option, a dropbox installer was downloaded. I used that to install dropbox and logged in with my account , but didn't get the 100gb space. My account never had a premium…
Why? My dropbox files are less than 15GB My system is Tahoe 26.5.2 MacBook M5 pro
Dear Dropbox Support, I am writing to report a serious issue with my Dropbox account. Over the years, I legitimately increased my free storage from the original 2 GB to approximately 10.8 GB through Dropbox's official referral program and promotional bonuses. This storage was earned fairly and was displayed on my account.…
Title: Account shows 9.12 GB of 9.25 GB used, but all files, photos and deleted files are empty Hi there, I'm having the same issue as the thread "Dropbox is saying I've used up all my quota when I haven't" from @GaHe , so wanted to raise my own case in case it helps the investigation. My account is on Dropbox Basic and…
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