Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Hello. Today, I sent a referral invitation to a family member, who is a brand-new user setting up a fairly new computer that has never had my personal Dropbox account installed on it. His account is currently logged into the desktop client on this machine. However, my referral dashboard has marked this invite as…
I have recently bought a lenovo laptop. When I navigated through the vantage app, I saw an option to claim 100gb for 90 days. When I clicked the redeem option, a dropbox installer was downloaded. I used that to install dropbox and logged in with my account , but didn't get the 100gb space. My account never had a premium…
Why? My dropbox files are less than 15GB My system is Tahoe 26.5.2 MacBook M5 pro
Dear Dropbox Support, I am writing to report a serious issue with my Dropbox account. Over the years, I legitimately increased my free storage from the original 2 GB to approximately 10.8 GB through Dropbox's official referral program and promotional bonuses. This storage was earned fairly and was displayed on my account.…
Title: Account shows 9.12 GB of 9.25 GB used, but all files, photos and deleted files are empty Hi there, I'm having the same issue as the thread "Dropbox is saying I've used up all my quota when I haven't" from @GaHe , so wanted to raise my own case in case it helps the investigation. My account is on Dropbox Basic and…
Hello – How do I fix this? I am trying to sync dropbox.com with my laptop, but I have run out of space on the laptop. Dropbox.exe suggested that I free up space so it can continue to sync, but the issue is that the only place I can do that is to remove files from the dropbox folder, which is a non-started I when Into…
I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out…
I have a Dropbox Plus account that allows me to have 2TB, I've filled up 1.35TB and should still have 650gb but for some reason the web and my phone app both say my storage is full? Also with my account being Dropbox Plus I should have access to sending help requests and tickets etc. but they are all greyed out? Whats the…
I noticed today that my Dropbox icon is gray and something seems wrong. When I click it, I'm taken to a page saying I've exceeded 2 GB. However, when I'm logged into my account, it shows in the bottom left corner that I'm using 3.5 GB out of 5.7 GB. What's going on?
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