Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I referred so many of my friends to Dropbox using the referral link. They created account for the 1st time using the link. Their email showed up in the referral list. For some it says, waiting for install, for others it says ineligible. Lost approx. 5GB of space because of this, showing same for 10 different friends. It…
I noticed today that my Dropbox icon is gray and something seems wrong. When I click it, I'm taken to a page saying I've exceeded 2 GB. However, when I'm logged into my account, it shows in the bottom left corner that I'm using 3.5 GB out of 5.7 GB. What's going on?
I recently had large data (1.4TB much more than the limit for my account) stored in my Dropbox folder. This folder is created and the data were shared by my coauthor. Now, both of us don't see the shared folder because we decided to remove the folder to save storage charge. But I still see the warning sign saying I am…
Why is Dropbox sending me multiple emails about deleting content on my account? They contain deadlines for deletion of my content, without specifying which content, how much storage I am allotted on my account or how much I am over my allotment. This week after several weeks of the warning emails, the email I got said…
I was locked out due to lack of space. I am unablwe to puirchase more space on that account which is now locked and forced to open a new account . How can I restore my old account and remove the new account
Is there a way to see a breakdown of storage usage by folder on Dropbox.com? I have a 2TB plan and am using just over 1TB, but I have no easy way to identify what's consuming the most space. I'm looking for something equivalent to DaisyDisk or Finder's Get Info — ideally a view that shows folder sizes across my entire…
Why do I have to purchase more space if I receive a link from another user and i have no more space in my account?
I have deleted all of my storage in dropbox and it is still full. I discovered that there was a backup of one of my drives. I stopped that and deleted the backup, but the backup is still there taking up all my storage.
My M2 MacBk Air, running Sequoia 15.7.7 had been running around 700 GB disc usage on its 1 TB HD. Recently is suddenly started giving me "Disc almost full" warnings. It's at 895 GB of 995 available and my "System Data" is a colossal 675 GB! (should be around 50 GB normally). After some hard searching, I found at:…
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