Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
My basic plan info says I have either 4.75 GB or 2 GB of storage and have used on;t 178MB. When a friend tries to add some photos to a shared folder Dropbox tells him I am out of storage space. What gives?
I have deleted all my photos from Dropbox now and it's still saying I am out of storage space. Any ideas why? Thanks.
Hi, hoping someone can help or point me in the right direction. I'm on Dropbox Basic (4.75 GB limit including referral bonuses). I recently cancelled a paid plan and deleted files to get back under the limit, but around 60+ GB that landed in Deleted files pushed me back over the threshold. I then permanently deleted…
I have a Dropbox Basic account with 2 GB of storage. Dropbox currently reports that I am using approximately 2.4 GB. The storage breakdown shows approximately 454 MB of Regular files and 1.9 GB of Backup. I previously had Dropbox Backup configured for an SSD/external drive. I deleted those backup jobs through Manage…
"Hello Dropbox Team, I sent a referral link to my Mom. She mistakenly signed up and logged in using my computer first, which triggered the system to mark the referral as 'Ineligible'. However, she has now moved her account to her own unique computer and verified her email address. Could a moderator please look into this…
HI Drop box , your costumer service is a joke because i send them so many emails they don't reply and they didn't solve the problem to redeem 100 Gb free when you buy an acer laptop i did all the steps to redeem that and it didn't work iv been asking them for help and no response so if you guys going to continue ignoring…
Hello! A few days ago I bought an HP laptop on which the Dropbox application was pre-installed. If you signed up or logged in, they gave you about 100GB for one year free. A few days have passed, and the HP + Dropbox 100GB promotion has not been effective. I also also complete www.dropbox.com/gs I request help, it should…
I need help from dropbox to fix this error … cause it is constantly reminding of this, but there are a lot of space free… How do I fix this problem?
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
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