Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage Hard Drive Space I get the screen appear but no matter…
I had 20 GB storage in the free plan due to past referrals. Suddenly I see I have only 2GB. Did dropbox changed the rules or is there something wrong with my specific account or plan?
Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under…
Dropbox Plan Standard Device MacBook Pro M3 Operating System/Browser (if using the web) OS Tahoe Dropbox App Version (if using the app) 244.4.6580 I've downgraded from Plus to Basic (basically semi-retired and don't need all of the space) and Dropbox is telling me I'm using 708gb of my 2gb space. I expected this to happen…
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
Question or Issue Dropbox took away all GB I obtained by me promoting others over years to use DB - WHY?
I am getting confusing messages and see different info under my dashboard about my dropbox is full. My pc has 3.03gb used oit of 5.0. Not sure what is Backup folder. Explanations in the community are too vague. Also - I can't find here a way to upload a screenshot of my current storage. Dropbox - you are useless!
Hi, I deleted a large file to reduce my DB back to the basic subscription size and it persists in stating I am over the limit. The 4 remaining folders are only 427.16 MB. I don't have any shared files and my computer hasn't been linked (DB says) 5 years. I only want to access through the web portal. That said, I did delete…
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
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