Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
I referred a new user who successfully created a brand-new account on a separate, unique machine. However, the status returned “Ineligible” denying me the bonus space. From my search, I suspect it could be because of an active VPN in the user]s lap top computer. I am requesting for a review of the referral status for this…
I recently invited my colleagues to install dropbox, but it is marked as ineligible. it is different email, different pc, and definitely new PC/laptop. I have attached the screenshot as per below [Removed as per Community Guidelines]
At least 15 years with dropbox, I remmember I used to have more than 10 gb possible more than 15gb of storage with free account thanks to recommendations, missions, and other promotions that let me try and dropbox capabilities. Many years using 2tb plan I needed pause the cloud service. My surprise is that now I only have…
I have a coupon code for 5GB of addtional storage. I have attempted to use the code in my account and it says "Coupon already used". I did contact Quicken, they have insisted that this is a Dropbox issue and that they do not generate the codes. Can someone help with this?
I received an email from Dropbox saying that my workspace is over its storage limit and that files may be deleted on November 5, 2026. However, when I check my Dropbox Basic account, it shows “Using 0 bytes of 2 GB”. Standard files, Backup, Replay and Shared files all show 0 bytes. Could someone please explain which…
I saw Dropbox's new terms of service, specifically "You may also choose to join or access multiple Dropbox Teams and/or non-Dropbox Team plans, which we may refer to as workspaces, using the same email address." I am on the basic/free plan. Would this mean that I am able make multiple workspaces using the same email? Would…
Hi-I am using the Basic plan and this is a screenshot of what I have in Dropbox. According to my senior brain I am not using over 2GB of storage…! What's going on? I keep getting messages that I am over my limit but it doesn't look like it to me. Maybe someone can explain to me how my Dropbox stuff adds up to over 2GB.…
According to the dashboard on Dropbox.com, I am using 1.39 GB out of my 2.75 GB quota. This almost matches the space used on my local disk (1.38 GB). However, when I try to join a folder of size 1 GB, I am told that "Your account is out of storage", and I only get the offer to upgrade my account. The upgrade page…
My account currently shows 2 GB total. My Referrals page shows 7 GB of earned bonus space, all from permanent (non-promotional) sources: Camera Uploads: 3 GB (June 2012) 4 completed referrals: 2 GB (2010–2023) Simple Tasks (Mailbox, Twitter, feedback): 2 GB (2012–2014) Getting Started (desktop + mobile): 500 MB (2010,…
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