Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I have an external hard drive, which contains priceless business files and three book manuscripts. I can't tell from looking at my account whether or not it is being backed up! How can I check to be sure my external hard drive is backed up to Dropbox? sgfeltman
I'm a sysadmin and some of our users utilize dropbox. dl.dropbox.com for sharing files. dl.dropbox.com will eventually serve a file, but on any attempt, it could take 30 seconds or longer. Sometimes, it will just time out before dropbox serves the file. I have tested this on another network with the same result. Notice…
My dropbox account won't stop trying to sync. It is stuck on either just syncing, or specifically trying to sync to 34 files. I have unticked all folders from the menu temporarily so there shouldn't be anything left to sync to. I have tried pausing and resuming, and quitting and logging in again but it isn't changing…
I have Dropbox installed on two Macs, as well as a few iOS devices. On one of the Macs (MacOS 15.7.4), the sync stops after a day or two, and I have to quit and restart Dropbox to get it to sync. So every day or two, I have to quit and restart Dropbox. I believe I've followed all of the advice on fixing sync issues…
Hi! Without sharing options, is there a way to share a dropbox file based on the id ? By example: https://www.dropbox.com/some/path/FILE_ID/share
I shared a folder with someone trying to upload to me two 20 GB video files. I have 1.9 TB of storage space available. They keep getting a message that there isn't enough storage space available to upload the files. Any ideas why we can't make this work?
Good morning I have one folder in File Explorer which stopped syncing back in October of last year. Can anyone suggest why this might be and a solution. There is no issue around dropbox capacity. Jr
Hi! I accidently downloaded to my desktop all the folders I didn't want to download, and the two that I did want to download, now I can't figure out how to download them to my desktop. Please help! I am using Windows.
Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.
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