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Are you enjoying the new Dropbox Community experience?
First off, a huge thank you for your patience while we made these changes. We know things may have felt a little quiet during the transition, and we really appreciate you sticking with us. 🤩 We’re excited to welcome you to the new and improved Dropbox Community, now with a fresh foundation that will help us move faster,…
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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
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Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
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When I select a PDF file in my Dropbox notifications (MAC) it opens twice on the web.
When i select a PDF file in my Dropbox notifications (MAC) it opens twice in my web browser... why?
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If I open an existing file with "Excel for web", it reverts to an older file.
Question or Issue when I open an existing file and click on "excel for web" it reverts to an older file
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Audio is being transcribed in wrong language.
Device Lenovo ThinkPad X1 Carbon Gen 9 Operating System/Browser Windows 11 / Firefox Dropbox App Version/Browser Version Browser Version Issue: I have been using the transcription feature for audio files for a while now for work to make first transcriptions of interviews. Usually no issue. Now Dropbox is transcribing an…
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Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
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The audio transcription on Dropbox can't find explicit language in songs.
Hi I wonder if someone could help. Has the AI modelling changed for this feature? I use this feature most days to transcribe vocals in music featured in radio shows. Was really useful for finding expletive language and so on. Now it seems like the only vocals you are able to transcribe from a one hour radio show is the…
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Issue with communication between Dropbox web and Dropbox desktop application
Hello, I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600: This used to work well, but for whatever reason it shows errors on try to open some…
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I'm seeing 2 different date formats after opening file info on my Dropbox account online.
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Browser Edge Version 143.0.3650.96 (Official build) (64-bit) Question or Issue Hi, in the web browser version of dropbox, when choosing file info, the date are shown in 2 differents formats, that is very confusing to…
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Folder names not shown alongside images in the ‘Recents’ listing.
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Dropbox website is stuck loading when I try to login.
I have exactly the same problem as described in this thread. https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004 However, I didn’t find a solution there. Could you please tell me how to log into my account on a new device? Why does the authorization work without…
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Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…
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Paper: Find + Replace (with blanks) doesn't work
Device: Macbook Operating System/Browser (if using the web): macOS Tahoe 26.3.1, Chrome Dropbox App Version: Paper Question or Issue Whenever I try using Find & Replace in Dropbox Paper, I can’t seem to replace text with nothing (leave the replacement field blank) the way I can in MS Word/Google Docs. e.g. if I want to…
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I deleted my Dropbox Backup but files still are still accessible through the 'Recents' filter
Hi, In my main account, I've deleted a Backup (proper Backup; a computer that was registered there). Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them. Even though they were supposed to be wiped; when…
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embed video (dl.. raw=1) does not work
Hi I have checked various guides and instructions on setting up embeded video on website, with the video mp4 hosted on dropbox. The error I got is "No video with supported format and MIME type found." My code is (e.g. on abcde.net/test.html) <html> <body> <h1>one</h1> <video width="100%" height="auto" controls> <source…
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I keep seeing a pop-up message online that keeps appearing each time. Can I stop it?
For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here." Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from…
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How can I download a large folder to my external usb stick?
Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860) Question or Issue If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20!…
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Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary…
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I can't change the Dropbox web column headers
I was able to add Size header to my columns on Dropbox website last year sometime. But now when I go there to switch my List view column headers, I no longer get the inverted caret. However, I get it with Grid view and Large Grid view. Where did it go? It's the same in Safari as in Chrome. Application Affected Dropbox…
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Upload hangs at 283 of 284 items on Windows 10
This information is not required, but it makes it easier for our Community members and support team to help you. Device Dell laptop Operating System/Browser (if using the web) Windows 10 Syncing Status "Uploading 283 of 284 items" I'm fairly new to Dropbox. I'm trying to use it to back up my Thunderbird Email database,…
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I can't open a folder shared with me; it appears grayed out on the Dropbox website.
Device mac Book Air Operating System/Browser (if using the web) Chrome Syncing Status I have no idea how to check this Question or Issue I'd like to access the Hypnosis -Money folder--it is a MP3 shared with me but I can't --as you can see it is shaded out. Not clickable. Thanks!
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Link an existing folder within another folder
Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well,…
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I can't switch accounts on my Mac Mini
I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am…
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We want to open shared links directly on the desktop app and not the website.
Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to…
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Add an option to exclude directories from the Photos tab.
In the Dropbox app, there's a Photos tab which shows every picture in my Dropbox. However, I have photos from my personal life, work items, screenshots and even memes in my Dropbox, which makes the content pretty chaotic. Ideally, I would like the 'Photos' tab to display photos from my personal life only, which would make…
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“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
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I cannot log in to my account using Firefox
Question or Issue First, I wouldn't give you a dime for user friendliness in the forum. My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?
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Can't download files to Android using Web Browser
I've tried Chrome and Firefox to download files from Dropbox but it's not working. There is no error message, it just doesn't do anything.
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Got thrown out of my Paper Document. Can't reopen it now.
Device Macbook Pro M1 Pro Operating System/Browser (if using the web) macOS12.6 Question or Issue I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a…