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Hi everyone, I'm hoping someone can help with a Dropbox upload issue I'm experiencing. I am trying to upload files to Dropbox. The file appears in the upload folder, but the status remains "Waiting" and the upload never progresses. A yellow triangle with an exclamation mark is displayed, which I assume indicates an error,…

Hi, I am trying to upload a 71mb file via the website from windows. I initially uploaded the file from a linux machine on chromium browser with no problem. However from a windows machine using google chrome I tried to update that one file. First I just tried uploading in the hope it would overwrite the existing file, but…

I haven't been able to open dropbox links that my coworkers share with me on our shared dropbox team account in the finder for several days now. The option just disappeared. Tried all the usual stuff, resetting dropbox, uninstalling/reinstalling, logging out/logging back in, restarting computer, using a different browser,…

A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…

I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…

Searching for a term I know is in the filename returns thousands of results, pictures, spreadsheets, anything but the file that includes the search term in its name. "Most relevant" puts dozens of the most obscure matches at the top of the search. It is always a frustrating experience to search for a file that I know has a…

I keep getting this irritating message that I'm over my quota (2GB), and that my files will be deleted in a couple of weeks. Dropbox says I'm currently using about 5 GB of space. I bought a 4TB external drive to backup my computer, my wife's computer, and still have plenty of room for my 4 albums of recorded studio music.…

We have a lot of Dropbox users, and our team gets email notifications every time anyone creates a folder. This is clogging up the inboxes. We would love an option to turn this off for team members.

I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…

Stacks of images of the files in my folders are clumsy and messy looking. It is not necessary for me to see a picture of what's in each of my folders — for me one of the reasons for something like Dropbox is to have a tidy desktop; stacks of images in a sort of collage format look like Dropbox wants to return to the days…

Hello, I’m currently experiencing an issue with my Dropbox account. Whenever I try to generate or copy a sharing link for one of my files, I receive the following message: “We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy.” I’m not sure what exactly caused…

Two things that would be very helpful from every billing page… 1. Have a button that allows users to retry paying an outstanding payment With the existing card on record rather than the user having to put in their same card details again and again. 2. every billing page should clearly have a button to contact customer…

Every time I try to sign up for dropbox standard, I get an red error message saying "We were unable to process this transaction. Please try again or contact support." I know this card works. I've contact support but was left on read after describing the problem. How do I upgrade my plan? Thanks!

On dropbox.com in a web browser, the upload confirmation box appears in the bottom-right corner every time I upload/delete/etc a file and stays on screen until I manually close it. There doesn’t seem to be a setting to disable it or make it auto-dismiss, and it gets in the way while I’m working. Please make it not-sticky:…

Hi, I hope you are doing well. I just wanted to suggest that it would be nice if it was easier to switch between multiple accounts without needing to log off and log back in and log off and back in again. We may have multiple Dropbox accounts for different situations (e.g. work vs school vs personal). And it's very…

For the past few days, I've been unable to see items others have uploaded to a shared folder that I create. First, I create the folder. Then, I get a share link for others to edit the folder, which I copy and paste in an email to them. Third, I send them an email invitation directly to Dropbox. Of late, every time they say…

Hello, I am using a late-2016 MacBook Pro (macOS Monterey 12.7.6) with the Safari browser version 17.6 (17618.3.11.11.7, 17618). Lately when I log-in to my Dropbox account via Safari, using the online site, it logs me in, but then everything is frozen. If I use the Google Chrome browser version 150.0.7871.125 (Official…

Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!

I have a folder that won't disappear no matter how many times I delete it. It pops back in for me, and for other users. This has happened before when someone on a Mac put a funny character in the filename, so the file wouldn't sync on my PC. However, that's not the case here. There are two empty folders in another folder,…

Why don't I have permission to update my username? Where can I do it?

for me to contact about a very abusive support agent? Phone numbers? Email address? Thank you.

Hi, I can’t change my Community username because the settings say, “You don't have the permission to edit your username.” How do I do?

They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?

About a week ago, I stopped being able to print from Excel files. I have tried many of them. I now have to download the file to my computer before I can print what I need. When I try to print from an Excel file, I get this error message: "We're not able to contact the server. It might not be responding, or your Internet…

I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…

the red rectangle represents the portion of the page that will scroll. It is not enough that i can properly view my files also, I've never had more than the basic free account, so the deletion threat is over .01GB

I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available

I have a user who is getting a 401 unauthorized message for a Dropbox Connector connection, we have already removed the connector, disconnected and reconnected both from claude and dropbox's side and are still getting the error. Failed to authenticate. API Error: 401 ("type":"error","error": ("type":"authentication_error""…

I've read the prior posts. Dropbox will allow us to search for exact words in a file name, but not in the data contained in those files. We have fifteen years of data, both personal and business, in Dropbox. We're rather floored that Dropbox does not feel this capability isn't critical. So, Dropbox, where are you on…

Please fix the translation of the "New" button :) In italian it's not "novità", which means "news", but "Nuovo" Thanks