Desktop

I can't move the Dropbox folder to an external RAID5 drive on my macOS Sequoia 15.7.
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Files created before a certain date won't sync on Mac devices
Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…
Files are being deleted from my Mac while I'm working, why?
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
Getting error 535887868 when installing the Dropbox desktop app on a Windows 11 computer
I can't get dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…
I'm unable to change my Dropbox folder path on the desktop app.
I've reinstalled the program, deleted my app data, but no matter what I do, when I navigate to try to change my folder path, the app crashes and restarts. No error code, nothing. Dropbox support was unable to figure it out. Anyone else have issues with this?
Getting an installation error with code 1073740791 on Windows
Hi there, I saw other users also had this issue. I uninstalled dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
I have no right-click options in my Dropbox folder on two Windows computers
I have a paid account. I went back & forth with dropbox CS and their answer ended up being (after many technical tries): "we'll let you know when we have a solution"! I use windows 10 on 1 desktop, and windows11 on a laptop. Both don't work. I have no Right-click options. I can't decide what folders are in the cloud and…
The Dropbox desktop app syncs extremely slowly on my MacOS
Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…
Right-click context menu has disappeared from Dropbox folder in File Explorer
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
Feedback on how file storage is displayed and issues after moving to the File Provider update
Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…
The user I referred signed in to the mobile app, but Dropbox still says "waiting for install”.
Hi, there. I referred a new Dropbox user through my referral link. The user created a new account through the link, verified the email address, and installed and signed in to the Dropbox mobile app. My referral page states that the referred user must “create a Dropbox account and install the desktop or mobile app.”…
Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
Cut the Clutter: Ignore Files Feature is now live
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new…
Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
Stable Build 264.4.3421
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Download…
Desktop app detects only 2 GB while the website correctly shows 9.25 GB (Referral bonus storage)
Hello everyone, I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application. My account Dropbox Basic Storage earned through the old referral program. Website correctly reports 9.25 GB total storage. Current usage: approximately 7.05 GB. The problem…
Installation of the Dropbox desktop app on Windows 10 keeps failing
I have been using Dropbox free for years on a number of machines, and it has been rock solid. Recently, however, I implemented a new storage strategy requiring more capacity, but I thought DB was too expensive, so I went with PCloud and installed it on multiple machines, still in testing mode. Now, however, I found that DB…
Why would Dropbox.exe try to access my protected Documents folder on Windows 11?
I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…
My screenshots are no longer getting saved to my Dropbox account on Windows 11.
Using W11 and until today my screenshots stopped working. Anyone help please?
IDLK files sync problems with Dropbox make InDesign unusable and ignore rules don't work
Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…
Is it faster to upload photos via camera uploads, if I connect my iPhone to my computer?
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
Issues with "make available offline" behavior on Mac OS 26.5
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
Windows app is stuck syncing: tried com.dropbox.ignored ADS, reserved ignore files & reparse points
OS: Win 11 Education 24H2 (OS Build 26100.8655) Client: Dropbox Desktop 264.4.3385 Dropbox is always stuck syncing. I've tried everything. I removed all the NTFS Junctions I had and any other problematic folder such as obj & .git directories. With all those out of the way, it actually started syncing things but eventually…
How to link and use multiple Dropbox team accounts on the desktop app?
I have two separate Dropbox accounts that I use for the companies for which I am an administrator. The one larger account I access through the desktop app, but I have not found a way to include the second account in that app without mingling the two, which I do not want to do. I don't seem to be able to have a separate…
Installation error with code 1073741795 on Windows 11
I have been using dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…
Does Dropbox Backup create a snapshot backup of my files or a live one?
if I make a backup using the drop box app and subsequently alter or delete some of the files (still on my computer) , do they get altered in the backup? or as a backup a snapshop of the files at the time, and I will need a new backup regularly What is the relationship with files in my dropbox folder which are it seems…
Syncing a file didn't resume from the point I left it, but started over from the beginning. Why?
I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!
Random disconnection between NAS Cloud Sync and Dropbox account.
Hi Guys, Just wondering if someone can help. I am running a Synology NAS with Cloud Sync to my dropbox account. I have been running this for the last 2 years and its been going well. In the last 10 days on 2 seperate occasions The Cloud Sync has disconnected from dropbox account. I have had to log in twice now to the NAS…
Stable Build 264.4.3385
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Download…

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