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Hello everyone, I'm looking for help troubleshooting a Dropbox desktop app issue that has now occurred on two different clients' Windows computers. Since both users have experienced very similar symptoms, I'm wondering whether this could be related to a recent Dropbox update, a Windows update, or a problem with the Dropbox…
At least 15 years with dropbox, I remmember I used to have more than 10 gb possible more than 15gb of storage with free account thanks to recommendations, missions, and other promotions that let me try and dropbox capabilities. Many years using 2tb plan I needed pause the cloud service. My surprise is that now I only have…
Hi everyone, We are Dropbox Plus users and are facing a critical issue. Yesterday, we discovered that one of our collaborators accidentally deleted several shared folders containing business-critical documents on July 6, 2026. We understand that the standard recovery period may have already expired. However, due to the…
Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…
New Windows 11 computer. ~400 GB Dropbox. I copied all the files to a disk from the old computer and moved the disk to the new computer, all Dropbox has to do is just to verify these are same files. No actual download is needed, the files are all there. But nothing. The download queue is just stuck there. Same files are…
Dropbox Linux 272.4.3798 remained at “Starting…” in the CLI and “Connecting…” in the tray for days. The immediate cause on this machine was the FILEEVENTS watcher following an archived directory symlink from inside Dropbox to the user's home directory, which contains Dropbox itself. Deleting only that obsolete symlink,…
I inserted some files years ago under basic plan… And I knew were up to the 2GB limit, so kept getting messages that I'm up against the limit… so please upgrade now. So decided recently… okay will do that. Upgrade the plan, but checked… "No files" nothing… nadda… How is possible? Where are my files? And if not restored… NO…
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
Hello, I would like to log in to my Dropbox account using my work email, but I have forgotten my password. When I try to reset my password, I cannot access my work email account because I have also forgotten its password. I am unable to receive the verification code needed to reset my Dropbox password. Could you please…
Starting a few hours ago I have not been able to save (download) videos from my Dropbox onto my iPad. It says “file can’t be saved.” What’s going on?
We have a lot of Dropbox users, and our team gets email notifications every time anyone creates a folder. This is clogging up the inboxes. We would love an option to turn this off for team members.
If you are in a hurry, the guide to the new AI is a pointless annoyance, as you end up killing and restarting a few times before skipping through to the end as fast as possible. When you have time to read it, the guide as gone. I did use the AI to help compose this message, but don't see it being of much use otherwise.…
I want Dropbox Replay to keep my "Sort by" setting the same after I've set it instead of always switching back to "Recently Added". It's incredibly annoying that Replay changes my "Sort by" setting every time I leave the website then come back to it.
Two things that would be very helpful from every billing page… 1. Have a button that allows users to retry paying an outstanding payment With the existing card on record rather than the user having to put in their same card details again and again. 2. every billing page should clearly have a button to contact customer…
The claude dropbox connector allows for a lot of functions between dropbox and claude. Right now, if I want it to edit a file on my dropbox, it has to essentially copy and replace it with a new file. I think that functionality is good for a lot of use cases (creates a repository of the edits), but having the ability to…
