Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I understand that the Dropbox folder/location itself should not be shared on a network. What I'm trying to find out is if it will cause any technical difficulties to network share a folder that is in Dropbox. My example is that I would have a folder named Shared in my Dropbox that I share on my local network as a Windows…
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
I cannot sign in to my account because when I try to log in with the email address that was used, I am prompted to create a new account. However, I have not received any emails informing me that the account would be deleted due to inactivity; I have checked all folders. How can I restore my account?
I’d like to submit a suggestion to Dropbox. It would be very helpful if Dropbox could support a feature that prevents two users from simultaneously editing the same document, especially CAD files used in architecture, landscape design, and engineering workflows. Ideally, the system could either show a clear warning or…
Hi. I have an account Dropbox Plus. By mistake I erased a file 31 day ago. Can you help me to recover it, please? The corresponding activity reads: "You deleted Libro-Romero-Teixidó (Gustavo Esteban Romero's conflicted copy 2026-02-20).docx"
how do i FIND a MOVED directory??. tried searching in Dropbox, but it's sh1tter than sh1t looking.. the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
I decided to send a large number of photos and videos to Dropbox to back them up. Doing so caused me to exceed the 2 GB limit on my basic plan. Since then, I have been trying to delete enough photos and videos to stay under the 2 GB so as not to have to pay a subscription price for an advanced plan. However, when I hover…
I think it would be great if we could add metadata tags to files for quick shorting/searches. Similar to hashtags. Something like #upbeatmusic or #unedited/#editied
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