Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I'm almost sorry to admit that I have joined this forum because I desperately need help! I've been a Dropbox and a big fan for about 15 years. Now, disaster has struck and I seem to have lost ALL MY FILES. Here is what happened: I have two dropbox accounts. One is my personal account which I access from my personal Chrome…
All my files deleted were by Dropbox, in February, 2026, Why? My accountant paid a $127.07 fee February 13 and apparently my files were erased as a result. The account was exclusively for my use and free up to that point. I assume this was an upgrade and for that reason all history was erased! WTF! Please restore. Thank…
I have 128 Paper documents and all of them were tagged for organization (I think Dropbox Paper calls this "sections"). If I go to Dropbox, and go into into the "Paper Docs" folder, I can see them all as paper files. If I go to the Dropbox Paper home page, I can see all my tags (all 36 of them) but only 8 of them have any…
Support guides for removing backups (https://help.dropbox.com/organize/delete-dropbox-backup) say "If you no longer have access to the device, you can delete your backup by unlinking the device from your Dropbox account." In that help file (https://help.dropbox.com/security/device-list-remote-sign-out) it says to "Click…
I can see the search file list complete on my Mac but quite many are missing on the iPhone. I see that NO .doc file is shown. Only .pdf, .ppt and images. File type selection does not include an "All" tag?? And why even if selecting "Documents" (mine is a .doc) it does NOT show it? Anybody could help, PLEASE?…
Fore years I've been using dropbox in the browser (chrome/firefox, etc) and editing text files easily. Since today, editing a file started having a strange behavior. I could not create a new line when hitting "enter" and if I hit backspace, it deletes the whole line. This happens in different browsers and even different…
I have exceeded the limit of files permitted in my Dropbox account and must delete files by the end of the month. I started by deleting four documents in my Document folder on Dropbox. Now I can no longer open the Document folder on my laptop. When I try to open it, a message pops up on my laptop that reads "“Documents”…
I have a Dropbox Plus - 2TB account and my trouble is that I can't find dozens of photos that I'm sure I didn't delete as I've deliberately never synced my photo folders with any computers or smart devices: they have always been only online/in cloud. Anyway I checked the deletion history for the last 30 days, made the…
I have the message to clean up my space. It tells me to delete things, which I am happy to do. However, I have to try multiple times to get anything to delete and permanently deleting is grayed out. I have done all the usual stuff; closed browser, restarted computer, cleared cache, and used incognito window. Not sure what…
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