Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi here! Please, help( The situation: i had a plus subscription for 10 years, but a few years ago it became impossible to pay dropbox in my country (in my regret 😞). But all this time it was possible to get access, look through and download my files from a cloud. But today i opened it and now there are only 8.5 gb of files…
Dear Dropbox Support Team, I recently discovered that a large number of files have been removed from my Dropbox account following a notification stating that my account exceeded its storage limit and that files would be deleted if no action was taken by April 5, 2026. Unfortunately, these files contained important personal…
This discussion was created from comments split from: Files disappear from folders when I move a folder.
I accidentally deleted files in my account, and it has been over 30 days. Is there any way to access them again? I have a lot of information that can't be replicated, including family photos, my master's thesis, and my job history. Hopefully, Dropbox can access these files. They were deleted in February. Any help would be…
I am waking up to find that a VERY IMPORTANT folder has been deleted from my dropbox. I have to assume it was operator error, although I have no idea how or why that happened. I was unaware of the dropbox backup feature, which I will begin using immediately. In the meantime, is there ANY WAY with dropbox's help that those…
The directory changed on the MAC seemingly. Files missing, not in deleted or activity. They are a ghost. Was able to open my PC without internet and still have them, paused Dropbox sync turned on the internet again and tried using a Dropbox link from a missing file (these are Adobe Illustrator .ai files) but got a "we have…
TLDR: I don't want Dropbox to sync any of my Macbook files. I just want my original Dropbox folders that I set up years and years ago. Hi there, please be patient with me - I'm a self-professed millenial idiot who barely knows her way around computers, let alone Dropbox. I've been using Dropbox for ages but just basic…
THe only thing I can find online is that is not available like it is within Google or Apple Photo platforms, is killing me! What is the best way to tag/find pictures a person using face recognition? Thank you!
Files that aren't synced to my computer, if I right click on it, gives me the 'version history' option. Files that are synced don't give that option. on Mac
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