Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I have 128 Paper documents and all of them were tagged for organization (I think Dropbox Paper calls this "sections"). If I go to Dropbox, and go into into the "Paper Docs" folder, I can see them all as paper files. If I go to the Dropbox Paper home page, I can see all my tags (all 36 of them) but only 8 of them have any…
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…
All files have been deleted from my dropbox account. Advise how to find and restore the files please.
Hello DB Community, this is my first time accessing the Help Community. I've been offline for a few years and recently revisited my DBox. I thought I had a stack of photos stored but that file is empty. Did DB do anything different with images in the last few years. Thank you in anticipation. SianW
Hi, I need help recovering a specific version of a file. The file itself (Chapter Capitalism &...Spain _ Working.docx, on my Desktop) still exists, but in its version history there is one entry from yesterday at 19:38 marked as "Deleted". This version was created when Microsoft Word for Mac showed a permissions error and…
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
Dropbox desktop client shows "Syncing 2 files, 110.00 B" that never completes. What I've verified: Three UUID-named files appear in my web "Last 30 Days" view but return zero results when I search for them on…
Hello, I attempted to recover photos that I deleted about six months ago, but I am receiving a message indicating that I am on a Plus subscription and do not have eligibility to recover files from that time period under this plan. Accordingly, I canceled my subscription in order to switch to the Professional plan, which is…
This is a real mystery! I used to upload images to the root of my dropbox over the course of 2 years or so, maybe a total of 20 images, every month or so. All of a sudden I noticed all those images are gone. I still have 3 older folders in root, public and two folders I created. I clicked "Photos" in the menu, and could…
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