Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Hi Support Team, I accidentally emptied my Deleted Files trash and permanently lost critical files/folders from my account. Account Email: mqbmsm@gmail.com Approximate date/time of deletion: August 23, 2026 File details: Archive/Data files (~10GB) As I am on a Basic plan, I cannot open an email support ticket directly.…
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
My document refuses to stay in editing mode. I can still click the button to edit but it's always in 'view only' when I open it. On mobile, I can only edit the duplicate. The button to change it from 'view only' under File says it's to prevent accidental changes. What do I do? Did I make a mistake when I made the document…
Hello. On July 31, I accidentally deleted my laptop's 'Desktop' folder, which was located inside the folder named '2Проекты' . After that, I successfully moved other heavy files out of Dropbox to free up my space, and my account is now clear (using only 195 KB). When I try to restore the 'Desktop' folder from Deleted…
Hello, I accidentally deleted a file from my Dropbox account more than 30 days ago, which is outside the standard retention window for Basic accounts. I understand this is outside the normal recovery window, but I'd be grateful if your team could check whether it's still recoverable on your end. Thank you.
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
hi, quick question on recovery of deleted photos because of full storage. I was not seeing the storage full emails as they were being sent to junk folder in my email. Also do not get on the app all the time but went to look at some photos today and seen they were deleted because of full storage. I am about 2 months outside…
Shortly before my summer holiday, I migrated to a new laptop and accidentally deleted a large number of files from my Dropbox in the process. I only noticed after getting back from holiday, by which point the standard 30-day recovery window had already closed, so I can no longer restore them through the normal "deleted…
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