Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi Community Team & Dropbox Support, I am requesting urgent intervention for a critical data loss incident. My support case (Case ID: Ticket #26492100) has been ignored by the assigned agent for over 3 days, leaving me with no resolution. This is NOT a manual deletion issue, but a severe server-side sync/index bug. As…
Hello Dropbox Team, I am urgently asking for help from a Dropbox employee, not just community advice. I have been using Dropbox for many years and stored my personal photo archive there, including irreplaceable family memories dating back to 2003. I received the email warning that my Dropbox Basic account exceeded the…
I have been using Dropbox for organizing my AI-generated images and videos. The syncing and file management features work really well, especially when I need to access my files across multiple devices. Recently, I started creating some AI-generated character content for my own project, and I usually store all the original…
Hello everyone, I hope you’re doing well. I know this may be very unlikely, but I wanted to ask if anyone has had a similar experience or if someone from the Dropbox team could advise. Several years ago, I accidentally deleted a folder with extremely important personal photos. I understand the retention policies have long…
Hello, For several weeks, the delete option work in a different way than before when delete button give a deleted files result. Now, the system ask to me for moving the files outside dropbok in a strange folder as you can see on the pics… it seems to be a hidden subfolder in the public folders ! Please can you tell me how…
Hello Dropbox Support Team, I am writing to request your help recovering files that were deleted from my account more than 30 days ago. Unfortunately, I only discovered the deletion recently, after the standard retention period had passed. The files are irreplaceable family photos, most of them stored in a folder named…
I had about 40gb of files, and thought deleting the dropbox app would free up space and stay on my dropbox online. Instead, it deleted everything on my desktop that I have had no luck trying to recover. And when I went onto my dropbox account online, those files were also not there. I thought deleting the app on my laptop…
I have become a de facto admin of our company's Dropbox. We have previously had many people using individual Dropbox accounts. I'm effectively a project/account manager for our company. My question is: what is the best way to structure our hierarchy to support the best workflow? We have a team folder "Projects - Current"…
I recently found that many files were removed from my Basic (free) account after I received a notification saying my account was over the storage limit and that files would be deleted if I did not take action by January 30, 2026. These were important personal files. The files are no longer visible in my account, and they…
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