Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Whenever I use the app to move files I get the attached error. "Move failed." I haveI have reported this to S upport but I have not received any kind of a reply. Can anyone help me with this? I have cleared my cache and reinstalled the app several times and now i'm getting the same error on multiple devices with different…
I apologize in advance for the formatting. Briefly: I am attempting to delete files from Dropbox from my Mac and I have ended up in a terminal loop with an unsolvable problem. This is on Mac, of course. Sonoma 14.8.1. This OS is supported by Dropbox. There is plenty of HD space. I am also selectively syncing to cut down on…
I just recently logged into my dropbox and seems like all files and folders gone, I do not have a lot of large files, so the storage should have been ok. I got emails from dropbox saying that I still have space, but never got any email that I was over the limit and needed to upgrade. How to restore files as it looks like…
Hello, could a Dropbox staff member help me open a support ticket for a manual file recovery review? I’m on Basic, and the support form I could access says it is restricted to login and billing issues. I previously paid for a TB storage plan and used Dropbox to store photographs from my photography. My account now contains…
I've been doing mobile syncing of my mobile phone on Dropbox for over 10 years and haven't had any issues. Recently I noticed large chunks of years are missing. For example the entire year or 2025 there are only 2 photo back ups and in 2023 there are only 35 photos for the whole year that should be synced automatically via…
I am using Dropbox Basic. Around 15–20 days ago, I deleted my files and then permanently removed them from the Deleted files section. After that, I deleted my entire Dropbox account. Yesterday, I signed up again using the same email address. Is there any possible way to recover my permanently deleted files? Could a Dropbox…
I want to delete some files and folders from my dropbox, but there is no delete button showing. I looked at ownership permissions and they are owned by a separate dropbox account that I made, some years ago, when I was working for someone else. I know the log in and password for that account, but Dropbox wants to send a 6…
My Dropbox desktop app on my Mac had not synced since December 2021. After reinstalling it, the local Dropbox folder still lists about 5.800 Camera Uploads files from 2016 to 2021, plus the folders "Photos from iPhoto" and "Af imac fyrir hreinsun" (several thousand files). These were online-only, so the local files are…
Hi everyone, We are Dropbox Plus users and are facing a critical issue. Yesterday, we discovered that one of our collaborators accidentally deleted several shared folders containing business-critical documents on July 6, 2026. We understand that the standard recovery period may have already expired. However, due to the…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
