Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Hello. On July 31, I accidentally deleted my laptop's 'Desktop' folder, which was located inside the folder named '2Проекты' . After that, I successfully moved other heavy files out of Dropbox to free up my space, and my account is now clear (using only 195 KB). When I try to restore the 'Desktop' folder from Deleted…
My Dropbox subscription was canceled, and after my account went over the available storage limit, many/all of my photos appear to have been deleted. I did not intentionally delete these photos. They are extremely important to me, and I would like to know whether they can still be recovered. I have already checked my…
Hello, I'm dealing with the biggest emergency of 2026. I erased Dropbox through Mac Settings (Documents - File Browser) by mistake, since I completely forgot that my desktop was automatically synchronized to Dropbox. Now it shows like the screen capture below. I searched and found two possible ways of recovering it: 1. Use…
Hi, I am hoping someone from the Dropbox team can advise me here. In March this year my files were deleted from my account. I did receive notification emails beforehand, but a filter in my mailbox sorted them away and I never saw them. I only discovered today that everything is gone. My Deleted files folder is completely…
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
I need help investigating a large unexplained deletion from my Dropbox account. On April 14, 2026 at 8:06 AM, my Dropbox Events history shows: “You deleted Screenshot 2026-02-22 at 10.5…PM.png and 170 more files.” This means approximately 171 files were deleted in one event. The missing files were located across multiple…
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
Hi there! I haven't used my dropbox in a long time (due to having kids) and I recently logged in and realized that a lot of the files have been deleted by the server. I'm on a free account right now. Is there any hope for getting these back? This is one piece of activity off one of my folders for example: Apr 9,…
Hello, I recently discovered that almost all my Dropbox files disappeared. My Activity log shows hundreds of entries saying "Dropbox Server deleted..." on March 27–28, 2026. I did not intentionally delete these files. The deletion affected years of work, including SketchUp projects, 3ds Max files, photos and documents.…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
