Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
I use Dropbox for retaining work and personal records. I use/access my account on an almost daily basis. I logged on today and there are many missing files and I most assuredly did not delete them either on purpose or by accident. How can I get them restored.
I have a folder that won't disappear no matter how many times I delete it. It pops back in for me, and for other users. This has happened before when someone on a Mac put a funny character in the filename, so the file wouldn't sync on my PC. However, that's not the case here. There are two empty folders in another folder,…
My document refuses to stay in editing mode. I can still click the button to edit but it's always in 'view only' when I open it. On mobile, I can only edit the duplicate. The button to change it from 'view only' under File says it's to prevent accidental changes. What do I do? Did I make a mistake when I made the document…
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
I am trying to consolidate my storage options. Hadn't had access to dropbox for over 12 months. Finally got a new PC and NAS and logged on to dropbox. First thing I saw was my subscription had expired and them telling me I had run out of space using up 8.8GB of the 2GB limit. I went to pull down some folders to free up…
Hello, For several weeks, the delete option work in a different way than before when delete button give a deleted files result. Now, the system ask to me for moving the files outside dropbok in a strange folder as you can see on the pics… it seems to be a hidden subfolder in the public folders ! Please can you tell me how…
Hi, I just discovered that Dropbox automatically deleted a large number of my files on March 21, 2026 because my Basic account was over the storage limit. The notification emails were going to an old email address that I rarely check, so unfortunately I did not see them within the 30-day recovery period. The deleted files…
I deleted a bunch of folders long time ago. At the time I had some business account. I thought I had downloaded the files locally, but now I realized some of them were not synced and now I only have 0 kb versions of those files on my harddrive and I can't find them on Dropbox.com Anyone has any idea on how to retreive them?
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