Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
I saw Dropbox's new terms of service, specifically "You may also choose to join or access multiple Dropbox Teams and/or non-Dropbox Team plans, which we may refer to as workspaces, using the same email address." I am on the basic/free plan. Would this mean that I am able make multiple workspaces using the same email? Would…
I am trying to get help with a major dropbox issue and the technician on the phone has asked for a series of screenshots. I tried to give him what he asked for but I called back and apparently it wasnt exactly what he wanted. I suggested that we do a screenshare (like we have done in the past) and it would be way easier to…
Hello, I am writing on behalf of my company based in Malaysia. We are currently utilizing a Dropbox business subscription and require the 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company (Ireland). Our local tax authority, the Inland Revenue Board of…
I am contacting you regarding recurring $9.99/11.99 monthly charges that I believe were made in error. I have two Dropbox accounts, and both accounts are currently on the Basic free plan. I have reviewed both accounts and do not see any active paid subscription that would justify these recurring charges. Any assistance…
Hello> My American Express card was charged $119.88, the same as last year. Also the same as last year, when I log in, the site tells me no billing is available. Last year I ws told it was for an account tied to an old email address, and after working with someone there named Riley, i was assured that I now had only one…
I'm currently on the standard classic plan which I see advertised at 7.99 per month. However, I am paying £518.40 per year which my account says is for 3 licences at £144 each +20% vat - which is far too expensive. Unfortunately, I have fallen for auto renewal and its usually past renewal by the time I get any sort of…
Hi all How do I contact Dropbox support. They downgraded me to a basic plan even though my plan is supposed to run to next year fully paid.
I recently upgraded from basic to plus and although it shows in my billingölan, I only have 2GB still. whats up?
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
