Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
I have had a personal account under my personal email address for years. Last year, I added a business account with my business email. When I upgraded to a team account to get more storage for several employees, I somehow managed to upgrade my personal account instead. Now I've managed to get the emails crossed to the…
How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.
Our company has 2 separate Dropbox Plus subscriptions. We are a GST-registered business in Australia. Under Australian taxation rules, foreign digital service providers should not collect GST on B2B sales where a valid Australian Business Number (ABN) is provided. How do we ensure our accounts won't get charged with GST on…
I just purchased an upgrade from 2 GB to 2 TB. I received a receipt through the website that I had upgraded. I received email from PayPal as part of the transaction. When I attempt to upload a file bigger than 2 GB, Dropbox says I've exceeded my limit of 2 GB. I did not receive an email from Dropbox that confirmed the…
I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked everywhere. Not sure what to do.
I have been getting charged for a dropbox subscription for an email that no longer exsists. How can I cancel this subscription?
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see…
Probably not a question for the community, and I probably know the answer - but are there any plans to offer a plan between Basic and Plus? I'm a reasonably light Dropbox user. I'll probably never hit the 2GB limit or even get close to it. I'm not sure I've ever gone over 200MB used except maybe a couple of times, for a…
Obviously as many others wrote here, it is not possible to quit the trial subscription. For everyone reading this: do not deal with Dropbox in any matter, obvious scam. For the support team: quit my subscription right now.
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