Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I was home minding my own business when I received 2 emails from Dropbox; the first to confirm a cancellation of a trial period for Dropbox Professional and the second soon after telling me my account had been upgraded to Dropbox Professional. None of which I initiated. Two days later I see I have been charged 199usd for a…
Is everyone in Customer Service dead?! I PAY for Dropbox and I've been waiting 2 days now for a reply on "Live" Chat support. What is this? There's no phone number. What kind of paid service is this? This is a genuine Idea - Please ACTUALLY reply on Live Chat. I keep refreshing/ restarting computer/ logging out and in…
I have an issue with my storage with regards to a lot of data and it's not something I can share on the public platform. I need to speak to someone. I upgraded my plan, it didn't get upgraded.
Hi, I'm from Malaysia (Asia Region) is there any personal plan which has storage like 100/200/500GB as offered in the Dropbox|Lenovo partnership? I'm interested to get more storage but not like 2TB plan which is too much for my usage.
Downloaded app, typed incorrect email and I need to access. Never had opportunity to even create a password. I also opened a free account with working address, but original one will start charging monthly and I can't cancel since I can't access the account. Any help or guidance on how to deal with this?
Hello, I have a Dropbox Plus subscription and I'm using Dropbox to review videos and leave feedback for editors. However, the timestamp comment feature does not seem to be available on my account. The clock/timestamp icon next to the comment box is disabled (greyed out), so I'm unable to add comments at specific moments in…
This discussion was created from comments split from: Plans and Subscriptions FAQs.
Paying for PLUS Plan which is 2,000GB, keep getting emails that I'm over my 2GB BASIC plan and they're going to delete my stuff. How do I get ahold of a PERSON at Dropbox?
Hello, I recently canceled my annual subscription renewal and would like to ask whether I am eligible for a refund. The subscription was automatically renewed on May 21. I was paying for the subscription directly through the Dropbox website (dropbox.com). Thank you for your assistance.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
