Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.
I have a Basic (free) plan & am registered to this community, so your article says I have access to the chatbot; but where is it to be found please?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Hi, I have an unknown dropbox charge that appeared on via paypal. I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the Credit card/account online checker tool on your website. The paypal transaction ID is also in the wrong format and that ID does not…
my question is: Is there any plan that is even cheaper than the normal basic plan of 2000 tb? It happens that I want to have more storage space, but the cheapest plan is still quite expensive. Is there an alternative storage plan, which is cheaper?
Our company has 2 separate Dropbox Plus subscriptions. We are a GST-registered business in Australia. Under Australian taxation rules, foreign digital service providers should not collect GST on B2B sales where a valid Australian Business Number (ABN) is provided. How do we ensure our accounts won't get charged with GST on…
I just purchased an upgrade from 2 GB to 2 TB. I received a receipt through the website that I had upgraded. I received email from PayPal as part of the transaction. When I attempt to upload a file bigger than 2 GB, Dropbox says I've exceeded my limit of 2 GB. I did not receive an email from Dropbox that confirmed the…
I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked everywhere. Not sure what to do.
I have been getting charged for a dropbox subscription for an email that no longer exsists. How can I cancel this subscription?
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