Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
The UK left the EU to all intents and purposes on 1 January 2021. Businesses providing digital services to Britain from outside Britain are obliged to register for British VAT from that date and their invoices should show a British VAT number: "If you’re selling digital services from the EU to the UK you will need to…
I'm in the EU and legally here we have 14days to retract when we order something online, wether it's goods or plans. I did suscribe for a dropbox plan but almost immediately cancelled. I did the refund request same time. That was about a week ago. Not sure why it's only now i see their "reply" which says like "before…
Hi there, Almost filled my 2TB Plus account and see the standard at £12 per month offers 3TB per user, but not sure if it needs 3 people to get the 3TB? Which plan would be best suited to me, a single user who needs the extra space at the moment? Also, with the extended-version-history add-on does it take a back up off the…
I haven’t used my Dropbox in years. Don’t want it, don’t need it. I’m now a pensioner and cannot afford another years subscription when I’ve asked for it to be cancelled last year after copping another payment taken from my credit card. You’ve just take e another $184.67 AUD, I want a refund please. How can this be…
Because A free trial thing is blocking the way. No way to x it out or get rid of it.
Payment went through for 2TB and I don’t want it anymore. I would like my plan downgraded and a refund for the payment immediately. Please guide me on what to do here.
Does anyone know: I have a Dropbox Plus subscription billed through Apple (App Store); on dropbox.com/account/billing it shows Billing provider: Apple, ‘Expires on 23 July,’ and ‘Renew: £56.99/year.’ I canceled renewal in Apple and want to keep my paid plan but switch to paying directly on Dropbox.com using the same…
Hello I already use Team for one of my teams locally. I am now going to manage another team in another country - in a separate entity. This new team has nothing to do with the one i already manage. will be creating a new "teams folder" for the new team. Do I need a separate account? ie another email address? Please guide…
Why has Dropbox ignored this request for years? I work alone but need around 7-8 TB of storage. The only way to get that much space is to use a team plan, even though I do not need a team, admin tools, member management, or a team folder structure. As a result, Dropbox forces an unnecessary structure on my Mac: a folder…
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