Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
I upgraded from 2TB to 3TB on my single DropBox Plus plan, but it's not showing the additional storage, it still only shows 2TB. How do I get the addon to apply? I have the receipt email showing the upgrade.
Hello, Who may I speak to about very poor quality support? Is their a manager of the department that I can connect with. I have Dropbox Standard and am now communicating with the 4th person in the last 9 days. In the meantime my engineering company has not had a working file server for the majority of the time. The most…
I have a business dropbox free plan that I was given automatically by the company I work for and a personal free dropbox. I was charged $119. How can I get this refunded?
Hi everyone, I started the 30-day free trial of Dropbox Plus and canceled the subscription immediately after starting it, so I won't be charged when the trial ends. However, the trial is already active and 2 TB has been added to my account. I'd like to end the trial completely right now and return to the Basic plan…
Hi, On behalf of my company based in Malaysia, I would like to request for the official 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company (Ireland). We have recently paid for our annual Dropbox subscription. This formal documentation is required by our local…
Every time I try to sign up for dropbox standard, I get an red error message saying "We were unable to process this transaction. Please try again or contact support." I know this card works. I've contact support but was left on read after describing the problem. How do I upgrade my plan? Thanks!
My payment method, a credit card, was declined. I added a new one and I received an email from Google Play on the 25th of September about my subscription having been renewed. It included the order number, the order date, my account email address, the item, my order number, "Dropbox Plus", and the amount that had been paid.…
I would like to have the choice to add devices to my Basic Extra Plan. Next available plan option is Plus with unlimited connected devices and 2TB of storage. Yet the cost for Plus has quite a difference to the Basic Extra. To me, 2TB of storage is of much less importance for personal use in comparison to being offered…
Hello, I'm getting billed annually for a Dropbox Pro subscription for EURO 199. I'm trying to get it revoked/stopped for 2 years in a row now. I'm on a Dropbox Basic standard subscription, which makes getting a live agent on the phone to resolve this impossible. It's a lot of money, and American Express can't give me my…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
