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"Couldn't complete share We've interrupted your sharing activity." Error
Hi - When I try to "Copy Dropbox Link" from my Mac, I get the message "Couldn't complete share We've interrupted your sharing activity." This is only for my work account. My personal account isn't having the issue. I read the "Why has my sharing activity been interrupted?" Help Center article, but none of those things seem…
Dropbox claims one of my files has malware, even though it doesn't.
I received a notification. Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I’m not sure where I went wrong. Most of the data/files were created by me using AutoIT and do not contain any malware. I…
Dropbox changed my font!
Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ugly and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without…
Unable to Share Files – Account Sharing Activity Suspended
Hello, I’m currently experiencing an issue with my Dropbox account. Whenever I try to generate or copy a sharing link for one of my files, I receive the following message: “We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy.” I’m not sure what exactly caused…
I've shared a folder with other people, but they can't access it.
For a while now, I have had several people tell me that they cannot access a folder that I have shared with them - invited them to view and download the contents when I invite them by using their email. Years ago, I was able to simply copy the link, paste into an email, and they were able to access the folder and its…
No Dropbox account under my email address when someone shares files or folders with me
Dropbox Plan Basic Are you a Team Member or Admin? Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account…
Is there a way to share a folder with multiple emails at once?
If I want to share a folder with particular email addresses, is there a way to upload the addresses all at once or do i have to grant access one by one? I realize I can send a link by email myself, but don't want to do that.
My Dropbox is full (1.99 GB / 2 GB), but I have no files.
My Dropbox is full (1.99 GB / 2 GB), but I have no files. There is a shared file/folder that shows a 404 error and I cannot remove or leave it. I cannot add it (storage full), cannot delete it, and no options are available. It seems like a ghost shared folder is using all my space. Can someone from Dropbox support fix this?
Can’t create a link from Dropbox file to share.
For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated.
I'm a team admin, but I can't share my folders with some other users
I am a team admin with full rights but Dropbox is preventing me from sharing some folders but not others. How do I solve this?
All my Dropbox shared links suddenly stopped working
Hello, I'm encountering a major issue with Dropbox sharing, and I’m trying to understand what’s going wrong. It seems that all of my shared links are no longer accessible to external users. When I open them while logged into my account, everything works fine. However, if I test the same links in a private/incognito window…
How can my client send me files larger than 5GB, if they don't have a Dropbox account?
I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video production and 2gb files are nothing. We work with files that range from 2gb to 50gb. We don't want to make our clients open…
I sent a "File Request" to a free account, but the person can't send me large files.
I have a 2TB Pro plan, and I'm sending a "File Request" to a friend which has a free account, but he still can't upload files larger than 2GB in that shared link. And even then, that goes against his free quota. What am I doing wrong? How can I have him upload larger than 2GB files at once against my quota, not his?…
Can I stop external shared link recipients from being prompted to sign up?
Hi, I am trialing dropbox advanced ahead of possible rollout. It works well on the team side, but when i share a link for an external user to browse - once they try to download it aggressively prompts them to sign up with a tiny 'download only' link. Its a deal breaker for us, it looks unprofessional and we know customers…
I can't share any folders or files because my sharing activity was interrupted
Device Dell Slim ECS1250 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 244.4.6580 Syncing Status Up to date Question or Issue I am not able to share any files or folders. Get the "Couldn't complete share" error message but without any further explanation. I have checked…
File edit access in view only folder
Dropbox Plan (Personal) Are you a Team Member or Admin? () Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (Phone.) Question or Issue I have shared a folder and set permissions to view only. I want to give edit access to a single file within the folder,…
My shared link throws a "Couldn’t complete share" error.
I checked the help center and could not find answers. The only information provided was "Couldn’t complete share". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center. I've been using the same shared link for 15 years for employers to see my…
Can't view specific documents that are downloaded in the activity log
Good Morning, I use Dropbox Business and have recently been sharing information in "Can View" mode with some clients. We have been trying to track their activity and can see when they access the system but it wont allow us to see what specific documents or files they are downloading? The activity log for one of the clients…
When I try to share via email, the recipient doesn't receive it or the link doesn't work.
Until recently, all good. Now - share via email inop - recipient either doesn't receive the email, or the link is inop. If I copy the link, attach to an email, then the download is OK.
Is there a way to share a folder via email without downloads permission?
Hi! Is there any way to share a folder with email (instead of link) but without downloads permission? So only with the capability to view the folder (or files if I share a file) contents. Thanks!
My account says "We’ve interrupted your sharing activity"
Dropbox Plus, I have this note when attempting to share for over a week now "We’ve interrupted your sharing activity" I never received an email or app note about issue. I realized a file I shared may have been corrupted and removed file. Still cannot share. Chat bot is absolutely garbage and every link it gives just loops…
Public links have been temporarily suspended for generating excessive traffic.
My Dropbox link has been suspended for generating excessive traffic. I now get this warning - Unable to unban account There was a problem. Please contact support for further assistance with removing your temporary ban. I need assistance to correct this. Thanks
My Dropbox links have been suspended, but I didn't receive any emails.
Hi, I run a business using my dropbox links and anytime people try to click on them it says they're broken or not working, here's what I see. It has been like this for almost 32 hours. I NEED this back running for my business and the chatbot Ais not helping. Also this comes up when I share copy my links It might be the…
Is Dropbox Transfer secure?
I want to send some sensitive information, can I use Dropbox Transfer to do that? I have Dropbox Plus, so I cant password protect what I am sending, or add an expiration.
I can't share any links - Dropbox says my files contain phishing content.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. It's not specific to any one file. I cannot get the link to share ANY of my files. I always…
Can recipients of a shared folder link view other recipients of the same link?
I have some large files (several GB each) that I would like to make available to customers to test my company's software. Due to the file sizes, upload/download times can be quite long, and I don't want to chew up my organization's storage space by uploading each file multiple times. So, I'd like to place the files in a…
Can we create a file request for multiple users?
Is there a way to create a "generic" document request that will allow multiple users to submit documents to our team without our office having to create a separate request for each end user. What we are looking for is having a link on our intranet that will allow colleagues to submit forms and documentation that our team…
I deleted the problem file, and now sharing is running again. What was the issue?
I deleted the problem file and share worked again. However it appears to have reverted to not sharing again yesterday. Please help me understand why and what I can do to fix. Thanks Ian Duncum
I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity".
Question or Issue I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity"
Difficulty accessing shared files due to mandatory admin verification code.
Recently, access to shared files started requiring an extra verification code from the admin every single time. Before, opening the shared link from email was enough and things worked smoothly. Now it adds unnecessary delays, especially when the admin isn’t immediately available, and it makes the process frustrating for…

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