Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Until a week ago, I always sent our sermon notes from Word to our Kindle Scribe, but now the files aren't showing up at all. I can still send a link to someone via text, etc. They don't show up in my Kindle app on my phone, either. What happened?
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
When I try to preview a .html file on the Dropbox web site, especially from the versions page, it tries to format the file as HTML. But that's a problem. What I see is useless. I need to see the RAW Text of the file. How can I do this without using a very clumsy work-around? I am a developer working on software. As would…
(Mobile) When I view images.. And then to next image file, always have filename & some info on top & bottom side. When scroll to next image, I don't want to see the filename & info.. But it does not going to next image without these info..
On iPhone, Dropbox no longer shows an Export file option for me in the Files tab for [FILENAME] or [FILENAME] files. The only visible Share option pushes link sharing, and the only way I found to send the actual file is a clumsy workaround through Print and then the iOS Share button. If this is an intentional product…
When I upload a video to Dropbox a thumbnail is automatically generated. Is there a way to determine which frame the thumbnail is generated from? Or, is there a way for me to create a thumbnail graphic and assign it to the video as I can with YouTube and vimeo?
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
On my Mac desktop there is an option to view all folders via the left side navigation panel. This does not seem to exist on my iPad. Thus, when I choose "Files" from the navigation at the bottom screen on the iPad, there is no such option. Instead, "Files" shows me EVERYTHING as both folders and files. Is there a way to…
I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…
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