Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
I'm trying to download a folder containing three short films I made over 10 years ago (there may also be some publicity material, I can't remember). The folder was created in 2013. I missed the emails from dropbox about deleting my folders but when I did see them, I went back into my dropbox and I managed to restore and…
I just installed the newest version of Dropbox to my laptop to test if this works before buying 3TB and in synced (and locally saved) Dropbox folder the .clip files are missing thumbnail view. If I copy the same file to my desktop or any other folder outside of Dropbox, thumbnail shows correctly. If I copy it back to…
데스크톱에 있는 파일을 개인 usb에 복사 붙여넣기를 하면 엑세스 권한 이슈로 안된다고 합니다. 이유가 뭘까요????어떻게 해제해야하는지 방법 부탁드립니다.
I always used one folder, where I downloaded (even more than) one file via the download arrow. But now when I mark up some files and even if I only mark up one, the download arrow is grey. I made myself a walk around and created a new folder in a folder above, where I copy the photos to. But i would like to have the photo…
I received a password-protected link to a large file (125 GB) from a client. This file won't download; the download simply stops after about an hour without any error message. I've tried using Firefox, Chrome, Edge, and Opera on a Windows system – yes, even in incognito mode – and the result is always the same. And yes, I…
Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…
I've been trying to follow the directions here for restoring part of a computer backup: https://help.dropbox.com/organize/restore-dropbox-backup-files But I can't see any options other than download. And then I get a warning about zip files because the files are too large I guess (total is 62GB). What should I do? I'd…
When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks
Stupid question I know, but Google isn't helping and I can't find the relevant settings to change. I accidentally set my Dropbox HTML files to always open in the Samsung Android native HTML Viewer and got a popup saying to go into Dropbox settings if I wished to change it in the future. I want to ALWAYS have the option to…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
