Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
I could not find anything even remotely close to my situation anywhere on here. My father in law passed away, and we used his laptop and saved passwords to update the billing info for his account to my credit card so that we would not lose his files. He was a graphic designer, and for all we know he used it for business…
I am a longtime Dropbox user. I have had an basic level account for 10+ years. I rarely use it these days. It looks like I last used Dropbox in September 2024. Today, I received an email from Dropbox advising me to finish setting up my account. The message advised me to create my first folder. I have created many folders…
This discussion was created from comments split from: Are you new here? Read this first!.
I have been seeing over the past couple of months that people are experiencing the same issue, however, mine seems to have an extra annoyance. Over the past 2 weeks, drop box has been logging me out. Which is fine (surface level) but when I go to log back in, it says my username and password is wrong. I have had to change…
I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…
Hello, I am posting from a temporary account because I am completely locked out of my primary Dropbox Plus account. An unauthorized party enabled an authenticator app on my account without my knowledge. I was able to successfully reset my password, but I cannot bypass the 2FA prompt. I have no emergency backup codes, and…
I had a personal Dropbox account on this email for several years, containing personal documents. I was later added to a company's Dropbox team for a project. That working relationship has since ended, and I recently received an email on 5/29/2026 saying I was removed from their Dropbox team, which I expected would just…
Hi, I have an old Dropbox Basic account that I haven’t been able to access for about 3 years. I still know the correct password. Two-factor authentication is enabled and the 6-digit code is sent to an old email address that I no longer have access to. I have no recovery phone number and no backup codes. I am not logged in…
(Free plan) (I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.) I Need to get into my account because years and years of my childhood…
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