Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi there, I am trying to regain access to my longtime Dropbox account after not logging in for a while, and it's asking me to complete 2FA by entering the code sent to my email. Problem is, I no longer have access to that email address as I signed up with my university domain, and have since graduated. It turns out my…
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Have mobile but now logged out. Question or Issue: Ticket #26411114 Hello, I changed my Gmail account password and was then inadvertently logged out of…
I reopened my Dropbox account and I don't have the option to upgrade my business account, I just have a basic account now. I need to recover the files we had there and I'd like to know what I can do about it.
OK, lots of ****** happening. I received shared file request from a coworker at our small business. Yes, it is 100% our employee. He had set up his own trial account. I have a paid personal account with 4tb. Instead of just giving me access to the folder in question, I got a prompt to connect my account. I did not pay close…
Why don't I have permission to update my username? Where can I do it?
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
i see that my DB account is not active and I cannot get onto the account. Can I somehow retrieve any documents I had stored there or restart my account?
I no longer have my old email account and therefore cannot access my dropbox with this log in email as security code sent to inaccessible email account.
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