Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Since there's this intigriti really stupid bug bounty platform—well, how should I put it—it's ignoring this, so I'll write about it here so the developers will fix this bug as soon as possible.Well, it'll also show how the platform handles things like this—as far as I remember, the mere existence of such a bug in itself…
Hi everyone, I need help urgently. My Dropbox account was disabled out of nowhere and all of my work files are stored in it. This is affecting my ability to work, so I'm trying every channel I can to get this resolved. Here is exactly what happened, in order: I used this account actively every single day. Then suddenly I…
Hi there, I am trying to regain access to my longtime Dropbox account after not logging in for a while, and it's asking me to complete 2FA by entering the code sent to my email. Problem is, I no longer have access to that email address as I signed up with my university domain, and have since graduated. It turns out my…
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Have mobile but now logged out. Question or Issue: Ticket #26411114 Hello, I changed my Gmail account password and was then inadvertently logged out of…
I reopened my Dropbox account and I don't have the option to upgrade my business account, I just have a basic account now. I need to recover the files we had there and I'd like to know what I can do about it.
OK, lots of ****** happening. I received shared file request from a coworker at our small business. Yes, it is 100% our employee. He had set up his own trial account. I have a paid personal account with 4tb. Instead of just giving me access to the folder in question, I got a prompt to connect my account. I did not pay close…
Why don't I have permission to update my username? Where can I do it?
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
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