Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
Subject: Totally locked out of account (2FA Loop) - Urgent help needed for Ticket #26765695 Hi everyone, I am writing to this community because I am currently caught in a classic 2FA catch-22 loop and completely locked out of my Dropbox account. I have an open support ticket (#26765695), but I really need an admin or a…
This is getting frustrating! I have 2 factor verification turned off, but it is still requiring a one-time code. What is happening here? I've seen many posts from users experiencing the same. I have not seen what the solution is.
I enabled the passcode. My understanding was that Dropbox would protect my private files whenever I left the app and returned to it later. However, in recent viewed photos page, passcode is invalid. I used the adb and knew this page is GroupedPhotoPreviewActivity. I tested other pages, and found another page called…
Hello, I would like to log in to my Dropbox account using my work email, but I have forgotten my password. When I try to reset my password, I cannot access my work email account because I have also forgotten its password. I am unable to receive the verification code needed to reset my Dropbox password. Could you please…
I received this otp code and wanted to save the number as Dropbox in my contacts. Is this Dropbox?
Dropbox recently flagged our work accounts as being used for business and forced us to create work teams. (This is particularly confusing as we already WERE business accounts with a shared team folder, but I digress…) In trying to figure out what to do, I accidentally converted my work account (using my work email) into a…
I'm posting from a different account because my paid account is the one I'm locked out of. I'm a paying Plus subscriber, locked out since February 25, 2026, when two-step verification was switched to an authenticator app that has never produced a working code. No backup codes, no backup phone, no signed-in device. I have…
I have two iPhones (12 & 16) and two MacBooks (M2 and M4). I was using Dropbox on everything but the iPhone 16. I was using Google apps or logins on all 4 devices. I was logged in through a VPN on one of the MacBooks. A short time ago I noticed that all my Google tabs in a particular browser were logged out. Then I noticed…
I can't unlock my account as I do not have access to the phone or recovery keys and require urgent assistance to resolving this issue
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