Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hello, I would like to ask about how Dropbox shared links and file metadata work. I received a shared Dropbox link from another user. When opening the file information, both the upload date and the last modified date show April 1, 2026 at 9:01 AM, and the two timestamps are exactly the same. However, the sender claims that…
Your desktop client for macbook is confusing and poorly designed: - it only sometimes shows the amount of time left on an upload. - The upload progress bar rarely works, see attached, showing an indeterminate progress indicator i.e. "throbber". - In this example it says its syncing 4 files when I only put one in. - It…
Can I create a folder to dropbox desktop app that will sync to the cloud but not in other devices?
How do I prevent Dropbox from renaming my uploaded photo file names to date/time? It is important information that I would like to preserve as I need to tie photo numbers I read on my phone to documents in real time. Renaming them back to the original file name takes too much back end work. ie) IMG_001.jpg is renamed to…
All I get is a picture of a dog with a bowl and "That Didn't Work for Some Reason". How do I find the reason?!?!
I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
I am a realtor and I use drop box to share video files of houses to my out of town clients. I started running low on hard drive space on my Mac. I realized I had lots of videos in dropbox but also on my local hard drive. So I selected a bunch of file (about 685 GB) that I wanted to move to online only. However, it's giving…
Device iMac Desktop Operating System/Browser (if using the web) Sequia 15.6.1 / Chrome Dropbox App Version (if using the app) not using the app Syncing Status Up-to-Date Question or Issue I am not sure how long this has been going on. I tried to share a folder and I am getting the message, We've interrupted your sharing…
I'm not able anymore, from my galaxy S10+ (android 12), to share a copy of a file. This was possible 2 weeks ago. i already asked dropbox.com/support and reinstall the app. No solution found Any solution ? Thanks for help
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