Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I received the message "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." Could you please tell me how to restore the ability to share access?
I need a record of a folder that was shared and revoked (several times). How would I go about obtaining that.
My dropbox continues to try to sync a file that was deleted long ago. I have read the FAQ and see no 'clear cache' option in Preferences > Accounts (see screenshot). This is interfering with all files and folders that I do want to sync back and forth between my computer and dropbox online. Does anyone have any ideas beyond…
Hi all, I'm trying to copy files to my dropbox from a link that someone shared with me. I have 2GB of storage free on my account, and the files are around 400MB. However when I try to copy even just one file to my account, it says I've exceeded my storage limit and it won't copy the file. I've tried clearing cookies,…
Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…
I thought I had specified that dropbox files on my desktop would be located at c:\dropbox rather than users\dropbox (with all of them set to live on the drive). I now see that it's at \users\dropbox. But I have a complete set of folders at c:\dropbox, many of which have been changed. How do I get things right, so I don't…
this is something that has always bothered me when I use my the Dropbox app on iPhone for the longest time. Why is there no option to upload ONLY NEW files? Why is there just “choose a date” and “all photos existing and new photos”? Is there a way to have Dropbox automatically upload photos that are old in my gallery but…
I have seen this questions many times here, and I just don't understand that immoral practice of forcing things without the consent of the user. How on EARTH can I stop Dropbox from keeping the screenshots in dropbox folder? The "Save Screenshots to Dropbox" is disabled, and Dropbox still save them (this immoral behaviour…
Hi I added comments into a text file, saved it and uploaded the file into Dropbox on my PC. I can open Dropbox in two ways: taskbar > globe (1) etc. or taskbar > Folders (2) etc. When I open Dropbox (1): the file opens but without my comments. Going route (2): the comments are visible. Is this the way it should be? Is…
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