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I use Dropbox on two Macs - an M4 MacBook Pro and an M4 iMac (both 2024). Recently I migrated everything from an older Intel iMac to the M4. There was some trouble with the Dropbox migration - no idea what - but afterward the new iMac showed 305GB more usage than the old one had. It turns out there's a folder called…
Hello, I recently started backing up my photos from my iPhone via the Photos App + Dropbox extension, but I noticed that the file sizes changed drastically between what was displayed on the iPhone vs. what showed up on my Dropbox desktop app. Furthermore, I noticed that some of my videos went from 60fps down to 30fps. I…
Hi I added comments into a text file, saved it and uploaded the file into Dropbox on my PC. I can open Dropbox in two ways: taskbar > globe (1) etc. or taskbar > Folders (2) etc. When I open Dropbox (1): the file opens but without my comments. Going route (2): the comments are visible. Is this the way it should be? Is…
On MacOS, Sync Next is only possible for files. This behavior should be possible for folders as well
My old external 2TB hard drive crashed. I need to download all the files (about 1.6TB worth) I have online (in the Cloud) down to my new external hard drive. I'm not seeing an easy way to do that. I would appreciate any help. Thanks much!! Scott
Application Affected Dropbox Desktop App Device M1 MacBookPro 2021 14” Operating System/Browser (if using the web) macOS 15.7.7 Dropbox App Version (if using the app) 258.4.3749 Question or Issue Dropbox will not let me open. I have tried uninstalling, re-installing, etc etc but nothing is working. This happens after I…
Hi there, I am trying to regain access to my longtime Dropbox account after not logging in for a while, and it's asking me to complete 2FA by entering the code sent to my email. Problem is, I no longer have access to that email address as I signed up with my university domain, and have since graduated. It turns out my…
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
At some point I turned on backup, and now find my account over the 3T budget. So effectively DB has stopped working. The problem is that I have no memory of what computer is backed up. I've disconnected all but two. There seems no convenient way from the web app to turn this off or delete the backup. Neither of the…
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