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Hi everyone, I’m looking for some guidance regarding files that were deleted from my Dropbox account and are now beyond the standard 30-day recovery period for Basic plans. These files are extremely important to me, and their deletion was unintentional. I’m aware of the retention policy, but I wanted to ask if anyone has…
I keep trying to add people to a folder and am getting "There was a problem completing this request"
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
Hi, I recently downloaded a music production plugin on my MacBook M1 Pro, and the ‘/Library/Application Support/Synapse Audio’ folder (which contains the plugin's presets) isn't syncing with Dropbox. First of all, I don't understand why I need to sync files in the Library folder, since the backup I have set up on my Mac…
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
I've been a part of the Dropbox community since its launch in 2008. I love it and use it EVERYDAY. One frustration that continues to bother me is the lack of URL shorteners. For a company as large and capable as Dropbox, I don't get it. I have to pay (Bit.ly) for my short links and it is just a pain to go outside of the…
Summary "Unlink this Dropbox" / sign-out in the desktop client does not revoke the corresponding cloud-side device session. Each subsequent re-link creates a new entry in dropbox.com/account/security while previous ones remain. With N phantom sessions, the cloud fans out change notifications and content fetches N× to the…
My organization is a new Business subscription user. I have started to send invitations to staff to access DropBox. They accept the invitation but they are not converted from "invited" to "active" status, even after 4 days. They are also not being asked to setup a password, etc. when they accept the invite. Is there…
Can anyone help, Dropbox has somehow kicked me out and downgraded my account, now me and my clients do not have access to the 58tb of data we have stored online, i need someone to send me a link to chat with someone or a phone number to sort this asap. Thank you
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
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