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Hello, could a Dropbox staff member help me open a support ticket for a manual file recovery review? I’m on Basic, and the support form I could access says it is restricted to login and billing issues. I previously paid for a TB storage plan and used Dropbox to store photographs from my photography. My account now contains…
My account alowes me to backup unlimited devices, even though I get a message I've reached the device limit - see the attached mesage I receive . How can I resolve it?
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
In Windows, when I right-click a file in File Explorer and choose Copy Dropbox link, the link goes straight to the clipboard. Nothing shows whether it is a view link or an edit link.
Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…
Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…
Hi everyone, A few updates have rolled out recently, so here’s a quick look at what’s changed and what you might find while using Dropbox. Just a quick note before we jump in: the updates available to you may vary depending on your Dropbox plan, account and device. Need more space? You can now add more Space Packs If you…
Hello, Who may I speak to about very poor quality support? Is their a manager of the department that I can connect with. I have Dropbox Standard and am now communicating with the 4th person in the last 9 days. In the meantime my engineering company has not had a working file server for the majority of the time. The most…
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new…
In the Dropbox desktop app for Windows, the Preferences window, Selective Sync and Manage hard drive space have a fixed size. They cannot be resized or maximised. With a large Dropbox, going through the folder lists in Selective Sync means a lot of scrolling in a small window, and longer folder names are cut off. It is…
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