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I inserted some files years ago under basic plan… And I knew were up to the 2GB limit, so kept getting messages that I'm up against the limit… so please upgrade now. So decided recently… okay will do that. Upgrade the plan, but checked… "No files" nothing… nadda… How is possible? Where are my files? And if not restored… NO…
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
Hello, I would like to log in to my Dropbox account using my work email, but I have forgotten my password. When I try to reset my password, I cannot access my work email account because I have also forgotten its password. I am unable to receive the verification code needed to reset my Dropbox password. Could you please…
Starting a few hours ago I have not been able to save (download) videos from my Dropbox onto my iPad. It says “file can’t be saved.” What’s going on?
I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…
My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. However, the Home menu item works. My internet connection is also working fine. Can someone please help advise what I should do to…
I have a folder of .jpg and .mov files in a shared Google drive folder, which I want to move to a folder in Dropbox. Can I do this without having to download them from Google drive onto my Mac and then upload into Dropbox? Can I just transfer them from one to the other? Thank you!
We have a lot of Dropbox users, and our team gets email notifications every time anyone creates a folder. This is clogging up the inboxes. We would love an option to turn this off for team members.
If you are in a hurry, the guide to the new AI is a pointless annoyance, as you end up killing and restarting a few times before skipping through to the end as fast as possible. When you have time to read it, the guide as gone. I did use the AI to help compose this message, but don't see it being of much use otherwise.…
I login but files that are shared with me are not there. I have to somehow go find it by chance. Sometimes I have an open browser window with it or from the original link sharing email. Why can't I just login and there it is in the folders or whatever you would call Dropbox main page. And I take it asking support is just a…
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