Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
I called this morning and put my name in the queue. Moments later, I received the phone call with regard to some help. Because the process was going to take a few hours. The individual I was talking to sent me an email to respond to if I had any issues ,which I do. They have not responded and it's been hours and I'm not…
I’m reporting a reproducible bug, not a usage question, and would like this escalated to engineering. Summary: Files with the macOS extended attribute com.apple.ResourceFork (no namespace prefix) fail to sync from a macOS Dropbox client to a Linux Dropbox client. The Dropbox status indicator on both ends reports the…
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
After having my TortoiseGit shell icons stop working, I had to find the registry hack involved with deleting the 10 unwanted shell icons DropBox uses up. And the problem came back days later even though I'm pretty sure DropBox wasn't even running in the background. It seems to be a very long running annoyance that this…
I've reinstalled the program, deleted my app data, but no matter what I do, when I navigate to try to change my folder path, the app crashes and restarts. No error code, nothing. Dropbox support was unable to figure it out. Anyone else have issues with this?
I just went to upload a file from my phone to Dropbox and got a message MUST UPDATE the APP. I attempted to, but Google Play says the app is not compatible with my phone. This is a HUGE problem. I have stuff on my phone I need to get to Dropbox. And when I only have my phone on me, I have critical documents in Dropbox I…
The OS is opsnSUSE Tumbleweed Linux, and the desktop environment is KDE Plasma 6 under Wayland. Dropbox has been working flawlessly for years. However, this week I get a constant request to update the daemon on every boot. I have uninstalled the 3 distro provided packages that use the daemon, the daemon was installed per…
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
