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Recent Discussions

Dropbox folder on the Windows navigation pane does nothing when clicked on
After a Windows update yesterday the Dropbox icon on the left sidebar in File Explorer has lost its drop-down menu and is no longer navigable. Clicking on it does nothing, either. It's now much more difficult to access my Dropbox files, I have to go to my User folder, from there to my Dropbox folder and so on. This…
I want to cancel my Dropbox Fax account, but I can't get in contact with a human
Where do I start? I have a list of problems, bugs, and useless "customer support". I have had Dropbox for years no real problems so figured I'd try Dropbox Fax. It's been a nightmare! First, I was overcharged for my subscription and the fax gives me nothing but ERRORS repeatedly! Second, I cant get a HUMAN to help me to…
I shared a folder, but the other member can't see its subfolders.
This discussion was created from comments split from: Create, Upload, and Share FAQs.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I don't share much very often, and this was quite a surprise! I have no idea what content has caused this, how can this be fixed ? You don't give me any option to contact support, so all I can do is whinge about it in public on this forum. What has violated Dropbox's Terms of Service ? How can I correct this ? If I can't…
My desktop app on my Mac is using too much memory.
I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:
I upgraded my Dropbox account, but it's still not upgraded.
I have an issue with my storage with regards to a lot of data and it's not something I can share on the public platform. I need to speak to someone. I upgraded my plan, it didn't get upgraded.
One folder in my Dropbox folder in File Explorer is not syncing
Good morning I have one folder in File Explorer which stopped syncing back in October of last year. Can anyone suggest why this might be and a solution. There is no issue around dropbox capacity. Jr
Need help reinstalling the Dropbox desktop app on my Mac, and making sure my files are synced.
I tried migrating to the cloudstorage mac folder years ago and it was very problematic, so I ended up just putting my dropbox backup folder into my mac Home folder and continuing to do it the old way (it appeared to sync fine while there). Something happened recently where it seems my mac suddenly lost tons of gigs of…
Dropbox is using 605 GB of disc space. Why is that happening, and how can I free up space?
My M2 MacBk Air, running Sequoia 15.7.7 had been running around 700 GB disc usage on its 1 TB HD. Recently is suddenly started giving me "Disc almost full" warnings. It's at 895 GB of 995 available and my "System Data" is a colossal 675 GB! (should be around 50 GB normally). After some hard searching, I found at:…
Can no longer export to Kindle from Dropbox.
Until a week ago, I always sent our sermon notes from Word to our Kindle Scribe, but now the files aren't showing up at all. I can still send a link to someone via text, etc. They don't show up in my Kindle app on my phone, either. What happened?

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