Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi everyone. I use dropbox primarily through the files folder on my iPad and computer, where I annotate PDFs of textbooks for law school. I have been doing this for a year and it's worked pretty well. Recently, however, I have two problems: (1) Even if I download offline the pdf to my files folder, at some point if I am…
I am a paid Dropbox user. I use it very often but not very folder is used all the time. Today I tried to retrieve some data from a folder I visited about a year ago. I found it disappeared. No trace, no way to find it anyway. Can't find it in deleted folder either. Does anybody has similar issue? Can I get some advice on…
Question or Issue I created a Dropbox account years ago using the "log in with Google" feature so I never had to set up a password. That Google account now no longer exists, so I am unable to access my account. Is there a way to delete it? I've already contacted support but they didn't get back to me about the deletion…
I am trying to make space in my dropbox on my HP computer, since I am getting a warning about starting to delete files unless I buy more storage space. I absolutely do not want to buy more space! It is a good time to delete some unnecessary files. So now I am permanently deleting all my deleted files, one by one. At some…
Question or Issue when I open an existing file and click on "excel for web" it reverts to an older file
Device Mac Air 13" M5 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of…
Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 244.4.6580 Question or Issue Using basic plan and got he prompt to remove files. I deleted the folder that was share to public and the files are still there. There is no back up. Under shared those files are not listed there.…
Has there been a fix for this issue? I am having the same issue myself. In dropbox it says date taken 200 years in the future, but inspecting the image in windows doesn't have a date taken at all in the metadata. This both shows in the Andriod app and the Website Device Andriod and Web Operating System/Browser (if using…
Device Macbook Air M1 2020 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) unknown (deleted app a long time ago. Question or Issue Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make…
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