The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't link my personal and business Dropbox accounts If you're trying to connect two Dropbox accounts - such as a personal and a business account - but keep getting an error, these…
Hello, we have some clients that leave comments on files but often they forget to tag members of our team, so we don't receive a notification unless we subscribe to that specific file. Is there a setting somewhere that allows for global notifications for comments on files?
Why don't I have permission to update my username? Where can I do it?
Hi, I can’t change my Community username because the settings say, “You don't have the permission to edit your username.” How do I do?
MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…
I just got this email from Dropbox below but I haven't been on dropbox in a year and not sure what files to be uploaded they are referring to: "From: Dropbox <no-reply@em-s.dropbox.com> Date: Fri, Sep 22, 2023 at 9:53 AM Subject: ATTN: We recommend completing your Dropbox setup ASAP Your files are nearly ready to be…
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
I have had a personal account under my personal email address for years. Last year, I added a business account with my business email. When I upgraded to a team account to get more storage for several employees, I somehow managed to upgrade my personal account instead. Now I've managed to get the emails crossed to the…
Hi, I'm using Windows 11 and have Dropbox installed on my PC. I keep getting these pop ups that constantly keep showing up and when they do, it covers up whatever window I am on. These pop ups can't be moved and always take up the front most window when I try to click back on whatever I was doing, covering it up. This is…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
