Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I went to login to my Dropbox account and it kept getting "Signup Free". Tried a password reset and nothing happened. It appears Dropbox has decided to delete my entire account without any notice, no email, nothing. I have a security code login email from them on January 23rd. I have multiple clients that send shared…
Hi - I have a folder with three files and five edit-rights owners. I added a member who I want to be view-only to one file only. When I add their email to that file, the member count on the main folder for that file page shows Members: 1 , why doesn't it show 6? Will the five edit-rights members have access to it? Thank…
(Free plan) (I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.) I Need to get into my account because years and years of my childhood…
When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
A threat attacker has utilized an clients unused email address to send out these phishing attacks. They can't recover control of this email so the situation is dire. Dropbox please investigate and close this account [link removed as per Community Guidelines]
Existing Dropbox account was under a work email; shifted this across to personal email (needed to secure content immediately), with a view of opening a second account under the work email at a later date. Am now at that later date, but Dropbox will not allow a new account using my name and work email, and defaults back to…
Hi, I got a Referral Thanks email today from an address I don't recognize. In my account it shows that it was done in 2012, which is strange, as I do not remember giving out my referral URL and would have no reason to. There is no unusual login, device, or unauthorized file access that I can see. Are people able to put in…
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so…
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