Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
i see that my DB account is not active and I cannot get onto the account. Can I somehow retrieve any documents I had stored there or restart my account?
I no longer have my old email account and therefore cannot access my dropbox with this log in email as security code sent to inaccessible email account.
I have had Dropbox for many years and the primary account used is no longer found? Tried everything to recover and link any accounts nothing is working. I do have a valid link created in APRIL to show support if someone can help. Since I have years of stored files I would really like to have my primary restored…no idea…
When I try to invite a new member to team I get this message "Something went wrong on our end. Close and try again." I have tried many times and get the same message. I have made sure that I am listed as the Admin and the Dashboard says I have only used 2 of my 5 licenses. Does anyone know what could be going on? Thanks.
Good morning, my email address that I use to access my account has been hacked and I have not activated the 2-factor protection. How can I try to recover my account?
I went to login to my Dropbox account and it kept getting "Signup Free". Tried a password reset and nothing happened. It appears Dropbox has decided to delete my entire account without any notice, no email, nothing. I have a security code login email from them on January 23rd. I have multiple clients that send shared…
Hi - I have a folder with three files and five edit-rights owners. I added a member who I want to be view-only to one file only. When I add their email to that file, the member count on the main folder for that file page shows Members: 1 , why doesn't it show 6? Will the five edit-rights members have access to it? Thank…
(Free plan) (I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.) I Need to get into my account because years and years of my childhood…
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