Sync

My Windows desktop app is stuck on "Reconnecting to the internet. This may take a moment".
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…
Some large Dropbox folders are visible online but not on File Explorer
They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?
I'm getting a "Can't sync Dropbox account" pop-up after upgrading to Dropbox Standard.
I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…
The Dropbox app is stuck on Ubuntu 24.04 and all my content is stuck with a blue circling icon
Using Ubuntu 24.04 Noble. Dropbox hangs. All files/folders in Dropbox folder are shown with blue circle against them which doesn't change. I've tried reinstalling Dropbox using instructions at [link removed as per Community Guidelines] I'm on Dropbox Basic plan so I can't get support from them. I've obeyed instruction to…
How do I install the desktop app and configure it to use an external drive on macOS?
Typically I have not used the SYNC feature. My system drive space is limited. I now have purchased an 8 TB drive and would like to SYNC my 2TB DropBox account (files) with my external drive.
Outdated Inventor part files on selective sync restore & "File in Use" errors when saving
Hi all, My company uses Dropbox to store and transfer a large collection of CAD files (Autodesk Inventor). I'm hoping someone can help with two issues we've been having. Issue 1: Restored files are not the most recent version A few months ago I selectively unsynced ~700 GB of files from my local storage to free up space.…
Dropbox Finder sync icons aren't working on Mac OS 26 Tahoe, both legacy & File Provider versions
Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…
Dropbox tries to sync temporary .idlk files, making InDesign unusable - ignore rules don't work.
Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
I installed the desktop app on a new Mac device, but I can't see my files from www.dropbox.com.
This discussion was created from comments split from: Are you new here? Read this first!.
I don't see "online-only" as a right-click option on my Mac, so I can free up some hard drive space.
In addition to syncing many files with my Mac, I need to offload at least 100GB of large projects so I can make more space on my hard drive. I know a tag "online only" allegedly exists to allow you to do this in DropBox but I have never seen it, no matter how much I right click, neither using the DropBox desktop app or the…
Dropbox is trying to back up my old external drives from the start on a new Mac device.
I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…
The context menu and syncing icons are missing on my Mac device.
hey for some reason , suddenly the online only and offline options when you right click a folder or a file are not showen. everything worked perfect until today and i havnt changed anything. what can it be ? it doesnt even shows the signs on the folder or files which one is on the computer and which is online. im working…
Fix: Dropbox Finder extension (online-only files/Right-Click Menu) permanently disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
I moved some online-only files to my folders, and they also became online-only.
My Dropbox organization was a mess. I had 4 folders setup for organization: Projects Areas Resources Archive They were previously designated Available Offline. I moved a bunch of online-only files into those folders, and they became available online. Is this the behavior that is supposed to happen? If so, how are we to…
I can't move the Dropbox folder to an external RAID5 drive on my macOS Sequoia 15.7.
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Very slow upload speeds when using both the desktop app and the website
I've tried uploading through the website and using the windows app. In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's saying its going to take 2+ days because it's uploading at 20kbps. Even comcast is faster then this. I've already set the app…
I can no longer save my Dropbox folder on my external drive after reinstalling the app on macOS
My Dropbox folder is on a large 12TB external spinning drive, it had been working fine with the exception of an annoying pop-up from Dropbox on every boot asking me to attach my already attached external drive. In the process of trying to troubleshoot this with Dropbox support, they had me completely uninstall and…
How does syncing work between devices, and does it happen automatically?
Hi all, I don't understand the syncing option of Dropbox. Please help me to understand If I download a file/folder 'a' from my PC into Dropbox the file is synced on my i-Phone and i-Pad. If I make changes to 'a' on my PC, the changes will be synced with the files on the other devices. But it doesn't work like that. My…
Files I add to my account from my phone never sync to my computer's Dropbox folder
Over and over, what a pita. I Upload a Photo to DB from my Phone. I click on File Explorer so as to access it on my Computer. It's NOT found in Camera Uploads or anywhere else. I check Online; it's there. I have no way to get into my one Folder as it already appears to be there, but AGAIN not synced in that same Folder on…
Moving (to store) folders & files from Dropbox to external drive connected to laptop
As background I have used Dropbox as a storage, archive, etc for the last 20 years (or at least a LONG time. Please forgive me if I use the incorrect terminology, but as a pensioner I am no longer tech savvy, and need actions to be spelt out step-by-step. I am trying to move certain Folder(s) and File(s) from Dropbox…
My device is stuck syncing, and I have an open ticket with no response as of yet
I called this morning and put my name in the queue. Moments later, I received the phone call with regard to some help. Because the process was going to take a few hours. The individual I was talking to sent me an email to respond to if I had any issues ,which I do. They have not responded and it's been hours and I'm not…
Me encantaría que los proyectos de Replay se puedan pasar directamente a Dropbox!
Una vez que un proyecto se aprueba en Replay y tenemos la versión final, sería genial poder moverlo directamente a una carpeta específica dentro de Dropbox. Esto sería similar a la funcionalidad actual que nos permite subir proyectos directamente desde una carpeta de Dropbox a Replay, pero en sentido contrario.…
Reproducible sync bug — files with com.apple.ResourceFork xattr silently fail sync to Linux client
I’m reporting a reproducible bug, not a usage question, and would like this escalated to engineering. Summary: Files with the macOS extended attribute com.apple.ResourceFork (no namespace prefix) fail to sync from a macOS Dropbox client to a Linux Dropbox client. The Dropbox status indicator on both ends reports the…
The files on my computer don't appear on my Android mobile app.
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
Issues with collaboration on Microsoft Office files saved on Dropbox
Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…
Random disconnection between NAS Cloud Sync and Dropbox account.
Hi Guys, Just wondering if someone can help. I am running a Synology NAS with Cloud Sync to my Dropbox account. I have been running this for the last 2 years and its been going well. In the last 10 days on 2 seperate occasions The Cloud Sync has disconnected from Dropbox account. I have had to log in twice now to the NAS…

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