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Problem
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
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I can't scroll through my photos on one of my Samsung devices.
I have two identical phones. In one of them, when I select a photo to view I can then continue to scroll through all the photos in the folder. On the other phone when I open a photo it is the only one to view so there is no scrolling available
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Search function not returning all files for shared users
Our Church has a basic subscription to Dropbox where we maintain documents under various folders. I (owner) can perform a search for a particular topic/word and receive multiple results/hits back on that topic/word. I have shared all the folders with several other people and if we perform the same identical word search…
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iOS App: Add delete after upload option
I manually upload my photos from my iPhone using the Dropbox app and once a batch is uploaded, I manually have to find the same set of photos on the iPhotos app to delete them. There should be an option to “delete after upload” in the dropbox app. note: I am not talking about the automated camera upload (sync) option.
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Searching on the Dropbox site and mobile app is lagging
Out of the blue, while I was using DropBox on the website, the search just started to not work properly. Some files show up, but they do so in a random order, and the results vary based on capitalization. My files are all photos, but when I click on that bar only some show up as well, despite the fact that I've checked…
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Is it faster to USB-C lightning cable connect my iPhone to Mac to import photos to Dropbox?
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
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Free trial pop-up prevents accessing Dropbox from mobile browser (Firefox)
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
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Why is there no option for iOS camera uploads to upload new photos only?
this is something that has always bothered me when I use my the Dropbox app on iPhone for the longest time. Why is there no option to upload ONLY NEW files? Why is there just “choose a date” and “all photos existing and new photos”? Is there a way to have Dropbox automatically upload photos that are old in my gallery but…
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Enhance the Photos Tab with Search and Advanced Filters
I'm evaluating Dropbox as the primary archive for my professional photography business, and overall I'm very impressed with the platform. One feature that would significantly improve the experience is adding search capabilities directly within the Photos tab. Currently, I can search filenames and folders from the Files…
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Dropbox to allow users to customize the Photos tab based on their needs.
I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…
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Does Dropbox compress photos and videos when uploading directly from the iOS app?
Hello, I recently started backing up my photos from my iPhone via the Photos App + Dropbox extension, but I noticed that the file sizes changed drastically between what was displayed on the iPhone vs. what showed up on my Dropbox desktop app. Furthermore, I noticed that some of my videos went from 60fps down to 30fps. I…
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Avif viewing inside iPhone app
hello, I love the fact the Dropbox supports .avif image format. But I encountered a problem in the Dropbox app. When I select an Avif image, and then I zoom in, the image turns black and white. After that, inside the app, I can only see it in BW. The image is not changed and inside the desktop app, it is unchanged, with…
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How to download an offline file to my tablet's SD card?
I uploaded a folder containing video and audio to dropbox from my computer, so I could access it while traveling. I would now like to download it to the sd card on my tablet. I have already upgraded my account and specified I want access offline for that file, but I don't see it anywhere on my tablet. How do I download the…
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Getting a "network error, unable to Share" on iOS
I am getting this error on the iPhone Dropbox app. What do I do about it?
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My video has no audio after downloading it from the Dropbox mobile app on iOS.
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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How can I remove items from the Viewed Links section in the Home tab of the mobile app?
Hi and thank you for reading. On my iPhone home screen, there is a section called Viewed Links which has two line items. I would like to delete one of those line items so I never see it again. I don't care about the original. I can't swipe left and when I click, it opens. There doesn't seem to be a Delete option. If I have…
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How do you delete your viewed links folder?
How do you delete your viewed links folder? There are no elipse dots and no need to keep the history. Shouldn’t there be a option to keep history or not?
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Delayed camera upload
It would be very helpful to have an option to delay automatic camera uploads. Right now, photos are uploaded immediately, which means I often have to delete unwanted photos twice – first on my phone and then again in Dropbox. A delay (or temporary queue/“review before upload” option) would make it much easier to sort and…
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Can no longer export to Kindle from Dropbox.
Until a week ago, I always sent our sermon notes from Word to our Kindle Scribe, but now the files aren't showing up at all. I can still send a link to someone via text, etc. They don't show up in my Kindle app on my phone, either. What happened?
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Mobile image preview: Shows file name, and disables scrolling.
(Mobile) When I view images.. And then to next image file, always have filename & some info on top & bottom side. When scroll to next image, I don't want to see the filename & info.. But it does not going to next image without these info..
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Two‑factor authentication app
Dear Dropbox Team, I would like to suggest that you create a dedicated two‑factor authentication (2FA) app for both mobile and desktop. What would make your solution different from existing authenticator apps is the ability to store a secure backup of the 2FA secrets directly inside the user’s own Dropbox account. This…
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I find it very difficult to export files in the Dropbox app for iOS
On iPhone, Dropbox no longer shows an Export file option for me in the Files tab for [FILENAME] or [FILENAME] files. The only visible Share option pushes link sharing, and the only way I found to send the actual file is a clumsy workaround through Print and then the iOS Share button. If this is an intentional product…
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Is there an option to view only top-level folders on the iPad mobile app?
On my Mac desktop there is an option to view all folders via the left side navigation panel. This does not seem to exist on my iPad. Thus, when I choose "Files" from the navigation at the bottom screen on the iPad, there is no such option. Instead, "Files" shows me EVERYTHING as both folders and files. Is there a way to…
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OCR feature doesn't work on scanned receipts (Dropbox Plus)
I have a paid account (Dropbox Plus). Supposedly you can scan receipts with the mobile app then search by words that appear in those receipts and it will pull them up. But it doesn't work. The receipts are legible when scanned, but for whatever reason, the OCR feature does not seem to work. I searched the help center and…
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I update my files on my PC, but they don't change on my phone.
I am having a problem linking my dropbox files on my PC to my iphone. When I update the files on my PC there's no change to them on my phone. Any help would be appreciated but please use simple actions as I am technologically challenged. Thank you
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I can't find the file I uploaded to my Dropbox account via Voice Record Pro.
I have used Dropbox for years. Once a week I upload a file from Voice Record. Today when I tried to upload the file, I was prompted through a new logon sequence. Then I uploaded the file, but it is not in my regular Dropbox account. I suspect a second account was created because the file was uploaded someplace where I…
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File location not visible when searching using the Android mobile app.
Until recently, files found by search also displayed the file location. This appears to have been removed. Please restore this functionality.
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Unable to see highlighted words anymore when using search filter.
So this has been starting to happen for a couple months now, and I'm not sure why. I can hardly find any answers to this problem and I'm not sure what to do. I have pdf files of books and I'm trying to use the search filter so certain words can be highlighted for me, my eyesight is not very good and this always helped me…
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How can I re-upload all of my iPhone photos via camera uploads?
I discovered (when I happened to look in the "Camera uploads" settings) that I can upload Photos in the original format from my iPhone to Dropbox. Unfortunately, that setting had defaulted to "jpg", so all my photos until now have uploaded as jpg. I would like to reupload all my Photos from my iPhone to Dropbox but I can't…
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Latence sur forumactif
Subject: Severe latency when loading Dropbox-hosted files on Forumactif forums Hello Dropbox Support, I am contacting you because several Forumactif forum administrators are currently experiencing severe latency when their forums load files hosted on Dropbox. The issue started around June 2, 2026, at approximately 8:00 PM…