Mobile

Hello, My workflow with images is that I have to have the images on my phone in a real folder for my other app to work with them. Just having them "available offline" is not enough. I would also like to use my own image viewer instead of dropbox. Also with apps like instagram, I want to browse and select images. So maybe…

My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. However, the Home menu item works. My internet connection is also working fine. Can someone please help advise what I should do to…

Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…

Need more room on your laptop? Or want your files ready when the Wi-Fi has other plans? Choosing between online-only and available offline can help. Why make Dropbox files available offline? Making a file available offline saves a copy on your device while keeping it in your Dropbox account. It uses device storage, but…

I received this otp code and wanted to save the number as Dropbox in my contacts. Is this Dropbox?

I enabled the passcode. My understanding was that Dropbox would protect my private files whenever I left the app and returned to it later. However, in recent viewed photos page, passcode is invalid. I used the adb and knew this page is GroupedPhotoPreviewActivity. I tested other pages, and found another page called…

This started recently. Password-protected files in my Dropbox Android app do not open on the device, irrespective of whether I try to open them from Dropbox or download them first. My native app is Calibra (i.e. LibreOffice files), but it makes no difference whether they are saved in the native .odt format or as docx. They…

I am using the dropbox mobile app version 490.2.2 an facing the following error when trying to open any file: "SSL error, it is not possible to establish a safe connection with the server". I have tried to reinstall the app, restart the phone, but nohting works. I have an iphone 17 iOS 26.6.2 Thanks a lot

We are experiencing an issue where changes made to Excel files stored in Dropbox cannot be uploaded/synchronized from Excel for iPad. The same issue is occurring simultaneously at multiple remote locations. Here is what we have observed: The issue is occurring simultaneously at multiple independent locations. All locations…

Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…

It's incredibly frustrating to only be able to tag files on the web version. Please add the ability to use them in the mobile app. It feels like such a basic feature that should have been implemented a long time ago.

I have two iPhones (12 & 16) and two MacBooks (M2 and M4). I was using Dropbox on everything but the iPhone 16. I was using Google apps or logins on all 4 devices. I was logged in through a VPN on one of the MacBooks. A short time ago I noticed that all my Google tabs in a particular browser were logged out. Then I noticed…

Hi and thank you for reading. On my iPhone home screen, there is a section called Viewed Links which has two line items. I would like to delete one of those line items so I never see it again. I don't care about the original. I can't swipe left and when I click, it opens. There doesn't seem to be a Delete option. If I have…

I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…

I always used one folder, where I downloaded (even more than) one file via the download arrow. But now when I mark up some files and even if I only mark up one, the download arrow is grey. I made myself a walk around and created a new folder in a folder above, where I copy the photos to. But i would like to have the photo…

https://www.dropbox.com/.well-known/apple-app-site-association only includes /home and not /home/* so links to personal files do not open in the Dropbox app but rather system browser which is really annoying. Please support it.

In the Android phone app, after we move a file we are returned to the source folder. Some of us would prefer to see the destination folder after the move. There are use cases for both preferences. Please add an app setting called something like, "Folder after Move." The choices would be something like, "Show source folder…

I noticed that the vertical scrollbar is missing after the app update. I am currently using mobile app version 489.1.2. It is difficult to scroll through folders with a large amount of photos since the scrollbar is missing. It is no longer there to hold and drag it down through the photos quickly. I cleared the cache and…

Have been using dropbox (488.2) to manually upload select photos from my iphone 14 pro (ios 25.6.1) to my imac and macbook for almost 2 years. its been working without issue until today. if i select more than 1 photo the upload fails and says "couldnt upload check your network settings and try again" i cleared cache,…

Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…

whenever I Yeah, I'm using my outlook email browser on my Galaxy S24 Ultra phone for the past few weeks. I seem to be getting a message that says I have to log in To dropbox and when I do click on the link, I get the following message: It seems the app you're using submitted a bad request. If you'd like to report this…

Whenever I use the app to move files I get the attached error. "Move failed." I haveI have reported this to S upport but I have not received any kind of a reply. Can anyone help me with this? I have cleared my cache and reinstalled the app several times and now i'm getting the same error on multiple devices with different…

I'm currently trying to assist one of our clients into a better archiving workflow with their Dropbox folders. We proposed for them to Archive their projects by year, and then archive those year folders via the Dropbox Admin console. However, the client has put a hard demand on still being able to interact with Archived…

Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…

Hello, Our entire team has been experiencing an issue with the Dropbox and Adobe Acrobat integration on Android for approximately one week. We store PDF forms in Dropbox and edit them through the Adobe Acrobat mobile app. This workflow has worked correctly for several years, but recently, edits made in Acrobat have stopped…

I just went to upload a file from my phone to Dropbox and got a message MUST UPDATE the APP. I attempted to, but Google Play says the app is not compatible with my phone. This is a HUGE problem. I have stuff on my phone I need to get to Dropbox. And when I only have my phone on me, I have critical documents in Dropbox I…

I want to copy a video from Android 16 to DropBox. I made the video using my prior Android 10 camera, and the file was transferred to my Android 16. I know the video is there because Google One shows it as a large file it wants to delete. BUT DropBox doesn't show the video when I try to + (add files). That is, I don't see…

I'm having some issues while using it. Could anyone help me? Thanks!

Could I please get a reset on my camera uploads. Thanks very much for your help.

it would be awesome to be able to access Replay from the mobile app or create a separate Dropbox Replay app.