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Dropbox claims one of my files has malware, even though it doesn't.
I received a notification. Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I’m not sure where I went wrong. Most of the data/files were created by me using AutoIT and do not contain any malware. I…
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Problem installing Dropbox on Fedora 43
When trying to install Dropbox on my Fedora 43 I get the folllowing error message "Trouble connecting to Dropbox servers. Maybe your interned connection is down, or you need to set your http_proxy environment variable." Downloaded dropbox rpm from here: https://www.dropbox.com/install-linux Any thoughts? Unfortunately I'm…
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Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
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The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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'We couldn’t process your payment' error when trying to update my billing info
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable…
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No Dropbox account under my email address when someone shares files or folders with me
Dropbox Plan Basic Are you a Team Member or Admin? Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account…
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I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
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The mobile app is crashing on my S25 Ultra Android.
Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word
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Can’t create a link from Dropbox file to share.
For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated.
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My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
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"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…
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A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
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Dropbox persists I'm over the space limit and I can't delete the desktop app.
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
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Can I back up my computer folders after moving the Dropbox folder to another drive?
Users C Drive is low on Space. There is another D Drive installed that has more than enough space. When I attempted to just move the Dropbox folder, it told me it couldnt because the Backups were on a different Drive. So I stopped backups of the folders (Desktop, Documents, Downloads), Did what I needed to do to move them…
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Dropbox says I'm over-quota, even though I have 0 files in my account.
I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out…
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"Files may have been deleted” error when trying to upload long videos
i try to upload longer videos to my dropbox and all i get is an error message saying the files “may have been deleted”. how do i fix this
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I have no files and yet I still keep getting messages saying I'm over the limit
I have no files in my dropbox yet still keep getting messages saying im over the limit and need to buy more storage. how the hell do I stop this. I never asked for dropbox. it was forced on us.
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I see a "syncing with Dropbox is paused" error on my Files app.
Application Affected Files App on iOS 26.4 Device iPad Air 2026 Operating System iOS 26.4 Dropbox App Version (if using the app) 466.2 Question or Issue When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad Air 2026, it works fine on my iPhone and iPad gen9. Same…
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Links/syncing stopped working for InDesign files in Dropbox, after Adobe InDesign crashed.
Application Affected Dropbox and Adobe InDesign Device iMac M3 - 2023 Operating System/Browser (if using the web) MacOS Tahoe 26.3.1 (a) Dropbox App Version (if using the app) 244.4.6580 In advanced, I'm sorry for my long text and spelling errors) I have a shared Dropbox with my colleges, and I work from home. Earlier this…
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Dropbox is running in the background, but the Dropbox icon doesn't appear on my macOS Tahoe 26.3.1.
Description I’m experiencing a persistent issue where Dropbox will not start correctly on macOS. The app launches background processes, but the UI never appears, the menu bar icon does not show, and I cannot open Dropbox preferences. System Information Device: MacBook Pro 14-inch (Apple silicon) Chip: Apple M5 Memory: 32…
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How can my client send me files larger than 5GB, if they don't have a Dropbox account?
I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video production and 2gb files are nothing. We work with files that range from 2gb to 50gb. We don't want to make our clients open…
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Dropbox Fax keeps saying that the country code I've added is wrong.
Trying to send a fax in dropbox fax, but get the error of incorrect country code. Even though the correct country was automatically detected. Trying to change the number to start with 00 instead of + made it automatically add a 4 and hence tries to send it to the wrong number.
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I'm trying to update the email address of my Dropbox account, but it says it's taken.
Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through. Are there any devices connected to your Dropbox account? PC Question or Issue I am trying to transfer my account over to my new gmail e-mail address, but I get error message…
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I get a 404 error message when using the downloader application.
This afternoon, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other links to external sites are not an issue. App cache cleared, device restarted. No change. This is the same issue I had approximately six months ago, which was mysteriously…
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We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
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"This file cannot be previewed because you are offline" when previewing images in my Dropbox folder.
Help please. I cannot preview images in my dropbox folders. I get this message.This file cannot be previewed because you are offline.I do not understand how i can be offline. On maclaptop os Somma
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Dropbox created new folders with files that can't be opened - unprompted
My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders…
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I can't log in to the desktop app on Windows 11; I see an "access is denied" error message.
Application Affected Dropbox Device Lenovo laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Dropbox 242.4.5815 Offline Installer.x64.exe Question or Issue i couldn't login into dropb and i got the follwing error: bn.BUILD_KEY: Dropbox bn.VERSION: 241.4.4853…