Error Messages

I have a coupon code for 5GB of addtional storage. I have attempted to use the code in my account and it says "Coupon already used". I did contact Quicken, they have insisted that this is a Dropbox issue and that they do not generate the codes. Can someone help with this?

Hello, My sharing activity has been disabled on this Dropbox Basic account for more than three years. Whenever I try to share any file or folder or copy a shared link, I get the message: “Couldn’t complete share. We’ve interrupted your sharing activity.” This affects my entire account, not just one particular file or…

According to the dashboard on Dropbox.com, I am using 1.39 GB out of my 2.75 GB quota. This almost matches the space used on my local disk (1.38 GB). However, when I try to join a folder of size 1 GB, I am told that "Your account is out of storage", and I only get the offer to upgrade my account. The upgrade page…

Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…

Every time I try to sign up for dropbox standard, I get an red error message saying "We were unable to process this transaction. Please try again or contact support." I know this card works. I've contact support but was left on read after describing the problem. How do I upgrade my plan? Thanks!

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New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…

Hi everyone, I’m running into a frustrating issue and hoping someone here has experienced this or knows how to fix it. When I try to share a specific file from my Dropbox, I get a popup error that completely blocks me. The exact message says: Can't share file We’ve interrupted your sharing activity because your files might…

Hi, I recently moved my existing Windows installation to a new PC by cloning my Windows SSD. Windows boots normally on the new PC and my files are accessible. Dropbox, however, will not start. I can open my existing Dropbox folder normally in Windows Explorer, and my files are still there. I can also see the Dropbox…

Account storage shows full but no files found Hi Dropbox Support, My account shows I'm using 3.61 GB out of my 2 GB free storage limit, but I can't find any files that account for this usage. I've checked the following, and all appear empty or negligible: All files: only 2 small files (~1.3 MB total) Photos: empty Shared…

Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…

I am using the dropbox mobile app version 490.2.2 an facing the following error when trying to open any file: "SSL error, it is not possible to establish a safe connection with the server". I have tried to reinstall the app, restart the phone, but nohting works. I have an iphone 17 iOS 26.6.2 Thanks a lot

I read through the list of questions/answers. I use DB for genealogy for tons of people - share their folders when time comes, etc. What becomes of all those files if I delete the app? Files/folders still on the website, I presume, that if I go through the update process, they will drop into the new app? Can't risk losing…

For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…

Hello. Every time I attempt to add new people to a shared folder, it won’t let me and tells me the files might contain phishing content, and the link to view the files isn’t working either. I need this fixed ASAP. Thank you.

I have two iPhones (12 & 16) and two MacBooks (M2 and M4). I was using Dropbox on everything but the iPhone 16. I was using Google apps or logins on all 4 devices. I was logged in through a VPN on one of the MacBooks. A short time ago I noticed that all my Google tabs in a particular browser were logged out. Then I noticed…

Device iMac Desktop Operating System/Browser (if using the web) Sequia 15.6.1 / Chrome Dropbox App Version (if using the app) not using the app Syncing Status Up-to-Date Question or Issue I am not sure how long this has been going on. I tried to share a folder and I am getting the message, We've interrupted your sharing…

Over the last few days, every time I try to save a downloaded file to my folders on my PC, I get the following error message: What is causing this, and how do I ensure that I can save to my folders as before?

About a week ago, I stopped being able to print from Excel files. I have tried many of them. I now have to download the file to my computer before I can print what I need. When I try to print from an Excel file, I get this error message: "We're not able to contact the server. It might not be responding, or your Internet…

We have a user in our department who is getting an error trying to run the Dropbox client on his Windows 11 device; the client was installed through the Windows Store. This error only happens for this particular user; when I login on this computer it works fine. There is no sign of antivirus/threat detection finding any…

Hello, I'd like to follow up on a support case regarding Dropbox on my desktop computer. I had opened a case about this before, but it was closed without the issue being resolved — that's why I'm reaching out again. Background: when this machine was first set up, its computer name was "silviovitiello." At some point it was…

Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…

I've used the Dropbox app for Mac for a couple of years with no major incident. This morning I noticed there was a problem syncing, so I decided to reboot the app. However, when I tried to relaunch the app, I get the following error: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more…

I have a user who is getting a 401 unauthorized message for a Dropbox Connector connection, we have already removed the connector, disconnected and reconnected both from claude and dropbox's side and are still getting the error. Failed to authenticate. API Error: 401 ("type":"error","error": ("type":"authentication_error""…

I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…

I have tried multiple days to share a folder. Could you please allow sharing as no malware found.

I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…

Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…

I'm trying to download a folder containing three short films I made over 10 years ago (there may also be some publicity material, I can't remember). The folder was created in 2013. I missed the emails from dropbox about deleting my folders but when I did see them, I went back into my dropbox and I managed to restore and…

I have not been able to use DropBox for months. I consistently get this error message whenever I try to send a file. I've used this service, without issue, for years—and now it's completely unusable. For clarity, this happens on my first attempt to send a file. The only way this error makes sense is if my limit of…