Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
My computer's downloads folder is located in Dropbox instead of inside my computer. As a result, my Dropbox is 132% full, which means that people can't share new documents with me. I don't want my computers downloads folder to be inside Dropbox; I want it to be on my computer. However, I can't find any settings to move it,…
I'm posting from a different account because my paid account is the one I'm locked out of. I'm a paying Plus subscriber, locked out since February 25, 2026, when two-step verification was switched to an authenticator app that has never produced a working code. No backup codes, no backup phone, no signed-in device. I have…
There needs to be a way that senders can update the signer after a document has been issued for signature without canceling the entire request. A company's staffing change can cause hours of work to resend documents to new contacts. This is especially tedious if a document doesn't fall within the parameters of a template…
I saw Dropbox's new terms of service, specifically "You may also choose to join or access multiple Dropbox Teams and/or non-Dropbox Team plans, which we may refer to as workspaces, using the same email address." I am on the basic/free plan. Would this mean that I am able make multiple workspaces using the same email? Would…
We had 300+ event speaker presentation files uploaded for an event; majority not naming the files as requested so we can organize for the presentation rooms. If we had the ability to add a couple more custom fields to the upload page that would RENAME the file accordingly that would have saved us a lot of time and stress.…
Hello, I recently invited a friend to join Dropbox using my referral link. They successfully created a new account, verified their email address, and installed the Dropbox desktop app on their computer for the first time. However, the referral status in my account is now marked as "Ineligible". We did not violate any…
This started recently. Password-protected files in my Dropbox Android app do not open on the device, irrespective of whether I try to open them from Dropbox or download them first. My native app is Calibra (i.e. LibreOffice files), but it makes no difference whether they are saved in the native .odt format or as docx. They…
If you have a husband and wife that need to sign a document this would not be possible with the current configuration.
The bulk send feature is great to get the same document to multiple companies at once. However, it is real pain to only receive the executed docs once everyone in the bulk send has signed. Currently, I have to find the folder and download what has been signed. For efficiency, it would be more ideal to receive them as they…
It's incredibly frustrating to only be able to tag files on the web version. Please add the ability to use them in the mobile app. It feels like such a basic feature that should have been implemented a long time ago.
