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After a Windows update yesterday the Dropbox icon on the left sidebar in File Explorer has lost its drop-down menu and is no longer navigable. Clicking on it does nothing, either. It's now much more difficult to access my Dropbox files, I have to go to my User folder, from there to my Dropbox folder and so on. This…
Dropbox worked fine on my Windows 10 laptop, but I guess I had an older version of the application, because when I installed it on my Windows 11 laptop, using the same monitor and the same display settings as the old laptop, the Dropbox user interface does not fit on my screen. As you can see from the image below, a number…
Hi all I'm building an app on the Dropbox API and need a definitive answer on how daily sharing bandwidth is attributed in one specific shared-folder scenario. I've laid the setup out below with labelled accounts to remove any ambiguity. Setup Account O ("owner"): an end user's Dropbox account that owns a folder of files.…
Hi I added comments into a text file, saved it and uploaded the file into Dropbox on my PC. I can open Dropbox in two ways: taskbar > globe (1) etc. or taskbar > Folders (2) etc. When I open Dropbox (1): the file opens but without my comments. Going route (2): the comments are visible. Is this the way it should be? Is…
Application Affected Dropbox Device Macbook Pro M5 Operating System/Browser (if using the web) Apple eTahoe 26.3.1 Dropbox App Version (if using the app) Latest offline and online installers Question or Issue The GUI for DropBox / menu bar icon are not available to use. The application is running according to the Activity…
It's difficult to reliably view preflight (OPTIONS) calls in Chrome or Firefox, so I installed Fiddler to see what's going on.
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- * Internet Connection Issues * Firewall or Antivirus Blocking Dropbox * VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) * Dropbox Server Issues (Dropbox in…
This has happened twice now in a week. The icon loads when the computer is turned on, but when I click on it and try to go to options/properties to adjust what files are syncing the icon disappears and I can't do anything with the app. I don't think it is syncing files that I create and save. This happened last week. I…
Hello Dropbox admin, I would like to ask for help regarding my files that were deleted by Dropbox system this week and it hasn't been 30 days since the files were deleted by Dropbox system from the Trash folder, previously I subscribed to 2 TB of storage, I didn't have time to check my Dropbox account because I was busy,…
Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…
Previously, Dropbox allowed video preview even when an account exceeded its storage limit. I would like to request that this behavior be restored. Video preview is a basic viewing feature that lets users access content they have already uploaded. Disabling it does not increase the effectiveness of storage limits—it only…
Currently the maximum expiration for shared links is 1 year. Allowing for up to 5 years would be helpful. We want the links to expire eventually just for good hygiene, but for ongoing external collaboration we currently have to renew annually.
Please add a Dropbox setting to turn off browser notifications for file uploads on dropbox.com. I would like more granular notification controls so I can disable upload alerts or messages without turning off all browser notifications for Dropbox. This would make notifications less distracting while keeping other useful…
I want to allow media downloads for all my clients, but I have to configure the permission for each project, which can lead to oversights and unnecessary back-and-forth. 'Allow Downloads' as default or global should be an option in Replay.
As a marketing agency/media company, our team does a high volume of link sharing with clients. For security purposes, we set links to expire at the maximum 1 year interval allowable on Dropbox. Is there a way that the link creator can receive a simple reminder when a link is about to expire so they can send a replacement…
