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Please someone help. I have followed all the instructions on how to cancel the dropbox account and change it to basic (free). When I log into the account it shows Basic. I am now getting emails that I am going to be billed for renewal. Please tell me how to clear this up.
We have Dropbox business and have just over 1 TB free. But since we only have 6 TB in total, I have to see a FALSE message EVERY time I log in: "Storage will be full soon Based on current trends, your team is expected to run out of storage soon. Consider adding space to prevent workflow disruptions." I am a programmer. I…
Hello, I cannot sign in to the Dropbox app on my Samsung Galaxy S25 Ultra. It gets stuck on "Signing in, please wait..." and never finishes loading. I have already tried: - Uninstalling and reinstalling the app several times. - Clearing the app's cache and data. - Restarting my phone. - Signing in with Google and with my…
My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…
Hi, I'm on Windows with a Dropbox Basic account. Periodically, a task named "Dropbox Updater" keeps running and never seems to finish or stop. Related background: "Early releases" is OFF in my account settings on dropbox.com, but the desktop app keeps updating to beta (.3.) builds. Timeline: The app was on v277.3.4925…
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
End-to-end encryption is currently available only for business and enterprise plans, which are outside most budgets and require subscriptions for at least 3 seats. It would be great if this could be offered as a paid add-on for regular users.
When I download a proxy of a video, it always seems to be generated from the latest version of that video. Is there a way to download a proxy from a specific version of the same video project instead? For example, if one version includes subtitles and another does not, can I choose which version the proxy is generated from?
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
I have a professional accout and when I go online it shows that, but when I download the app and it shows on my desktop by the date and time is shows I have basic and no files.
Feature Request: Allow users to disable conflicted copies on a folder-by-folder basis I'd like to suggest a feature that I think would be particularly useful for people working with professional audio, video and other applications that continuously modify files. The problem I use Dropbox to synchronise Pro Tools recording…
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
I am a photographer and sometimes I want to show my photos to my clients on my tablet or my phone. But it works in an annoying way. I can show a photo full screen, but to swipe to the next one i have to tap it so the menus appear, then I can swipe and then I have to tap it again to make the menus disappear. It feels clumsy…
