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Dear Dropbox Support Team, I recently discovered that a large number of files have been removed from my Dropbox account following a notification stating that my account exceeded its storage limit and that files would be deleted if no action was taken by April 5, 2026. Unfortunately, these files contained important personal…
Dear Dropbox Team, I would like to suggest that you create a dedicated two‑factor authentication (2FA) app for both mobile and desktop. What would make your solution different from existing authenticator apps is the ability to store a secure backup of the 2FA secrets directly inside the user’s own Dropbox account. This…
I want to relocate the Dropbox folder from the C: drive to secondary storage. This is on Windows where I have my computers setup such that there are none of my personal files stored on the C: drive. When I perform the Relocate function provided by Dropbox it appears to function properly, In that, it warns that it is going…
This discussion was created from comments split from: Stable Build 256.4.3790.
Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…
Hi! I have a Dropbox folder a location of my choice on my M1 Mac Studio. I keep a lot of my files available offline using selective sync (I need direct local access to large files and simply cannot have them online only). I've noticed that I sometimes run out of disk space and now found out that this is due to Dropbox…
It would be very useful to have a feature that allows users to search for all folders shared with a specific person. Many Dropbox users (like myself) have hundreds of shared folders with dozens of collaborators. Currently, if I want to find all folders that a particular user has access to, there appears to be no way to do…
On iPhone, Dropbox no longer shows an Export file option for me in the Files tab for [FILENAME] or [FILENAME] files. The only visible Share option pushes link sharing, and the only way I found to send the actual file is a clumsy workaround through Print and then the iOS Share button. If this is an intentional product…
Hi, There is issue with version 256.4.3790. According to Windows Installer requirements, the product version used in the MSI (and consequently in the Upgrade table VersionMin / VersionMax) must conform to the following limits: major ≤ 255 minor ≤ 255 build ≤ 65535 Because of this constraint, version values where the major…
When I upload a video to Dropbox a thumbnail is automatically generated. Is there a way to determine which frame the thumbnail is generated from? Or, is there a way for me to create a thumbnail graphic and assign it to the video as I can with YouTube and vimeo?
I am a developer. I keep my software in my Dropbox. When am actively working on my software, I make lots and lots of little changes. These files get saved many times throughout the day. This leads to many revisions. And when I am sure things are working, I commit the changes to GIT. And GitHub. When I realize I have gone…
Today, Dropbox does not gracefully handle running out of disk. It keeps going until it gets an error from the operating system that there's not enough space left at which point it's not even able to show you how much space it's using because there's not enough disk space for that to function. Ideally Dropbox would leave at…
Currently, Dropbox Replay only sends status update notifications to the file owner (when a collaborator changes the status). There is no notification sent to project members when the file owner changes the status. Example workflow where this causes friction: File owner uploads a new version and sets status to "Needs…
