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Hello, on November 3, 2026 at around 3:55 PM (Paris time), I clicked "Restore" in "Deleted files" (account [Removed as per Community Guidelines]) for several files, including a photo folder called "Préville". No error message appeared, but the files disappeared from "Deleted files" without reappearing in "All files".…
For months I have been receiving an email saying that I am over my storage capacity. And, for months, I check and I see NOTHING that puts me over my storage limit. In faci. I am only using 53.74MB out of my 2GB! Today, again, I receive an email saying that I am above capacity and that my files will be deleted. I have NO…
Hello, I am trying to reconcile the storage usage on a Dropbox Basic account with a 2 GB limit. Dropbox currently shows approximately: Shared files: 2 GB Standard files: 1.6 MB Backup: 0 Replay: 0 Unused space: approximately 15.7 MB However, I have manually checked the actual sizes of all joined shared folders visible in…
I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…
My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
I'm trying to delete a 1.6Gb MP4 file. No matter what I try under file Properties\Security, the popup says "You require permission from DOUG_LENOVO\[removed] to make changes to this file." "[removed]" is the only user on this PC, and it says "Administrator" under the name. The path to Dropbox reads…
Previously (read: last week and earlier): All Dropbox root directory folders were visible in Finder. Various subfolders (and subsequent levels deeper) were toggled for "online only" to retain storage space on the 2T drive. Within the past week: The Dropbox root directory is suddenly riddled with subfolders that…
Hi Dropbox Community & Moderators, My account was recently downgraded to the Basic plan after my subscription ended, and all my important project files were moved to the "Deleted files" section. I need to restore and download these files to my local storage, but the system is blocking the restoration with an "account is…
I immediately signed up for the free trial so that my files would not be deleted and I would have time to figure out what's going on, I have this account for many years to be honest I got it many many years ago back when the free tier came with much more free storage space, so I wasn't sure what files I had in Dropbox. I…
Please add an option for Dropbox File Requests to automatically send a confirmation email to every submitter after a successful upload, whether they have a Dropbox account or not. Ideally, this would be a toggle the requester can enable per file request. We receive hundreds of submissions, and I receive almost that many…
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
Dear Dropbox, in shared-link folder views, please show total folder size and file count before adding or downloading, so recipients can verify a delivery is complete. Thanks a bunch!
Dear Dropbox, in Dropbox file preview on dropbox.com, please include visible timestamps when using “Copy transcript” or copying transcript text, not just the spoken text. Thanks a bunch!
The Problem:When uploading multiple files via the web browser interface, users currently have no way to set a custom order or prioritize which file gets uploaded first in the queue. Real-Life Context & Use Case:As a filmmaker and long-time Dropbox user of 15 years, sending heavy footage directly through the browser is a…
