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"Hello Dropbox Team, I sent a referral link to my Mom. She mistakenly signed up and logged in using my computer first, which triggered the system to mark the referral as 'Ineligible'. However, she has now moved her account to her own unique computer and verified her email address. Could a moderator please look into this…
I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available
Device iMac Desktop Operating System/Browser (if using the web) Sequia 15.6.1 / Chrome Dropbox App Version (if using the app) not using the app Syncing Status Up-to-Date Question or Issue I am not sure how long this has been going on. I tried to share a folder and I am getting the message, We've interrupted your sharing…
Hi, everyone! I have been experiencing an issue with Dropbox since September 1, 2026. We use Dropbox on four different Macs to access and work with the same files. Since September 1, the “Make available offline” and “Make online-only” options have completely disappeared from the Finder right-click menu. Our current setup…
I've read the prior posts. Dropbox will allow us to search for exact words in a file name, but not in the data contained in those files. We have fifteen years of data, both personal and business, in Dropbox. We're rather floored that Dropbox does not feel this capability isn't critical. So, Dropbox, where are you on…
Hello> My American Express card was charged $119.88, the same as last year. Also the same as last year, when I log in, the site tells me no billing is available. Last year I ws told it was for an account tied to an old email address, and after working with someone there named Riley, i was assured that I now had only one…
My phone routinely uploads photos and videos to Dropbox Camera Uploads, but recently i noticed that the files are no longer being downloaded to the Camera Uploads folder on my Windows 11 laptop. I can go into Dropbox online to see them, but I need to appear on my laptop as they always have. I've used 64% of my Dropbox 2Tb…
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…
Hello, it looks like I have two dropbox "folders" in my Users>Library>CloudStorage folder (see attached screenshot). The blue Dropbox icon, when double-clicked, goes to my current Dropox folders and files. The second highlighted folder (Dropbox (7-5-26 4/31PM) seems to open a second set of the same files, although not…
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
Reviving this closed ide which was very good!!! Two big suggestions, that are already commonplace out there with different online services: 1. Actually send invoices/receipts to the billing email address specified. I just found out from Support that invoices are only sent to the billing email address if the user is paying…
Hi, I see the new beta testing AI feature that would put suggested fields into the document that I then need to double check to confirm their accuracy and still fill in any that AI missed. I can absolutely see the merit of auto-populating fields, and have been wanting this for years as it would be a massive time saver, but…
https://www.dropbox.com/.well-known/apple-app-site-association only includes /home and not /home/* so links to personal files do not open in the Dropbox app but rather system browser which is really annoying. Please support it.
If not already done (?) please immediately shut the wide open door described by an IT security expert here: https://www.instagram.com/reel/Dc0zvFWMMSL/
In the Android phone app, after we move a file we are returned to the source folder. Some of us would prefer to see the destination folder after the move. There are use cases for both preferences. Please add an app setting called something like, "Folder after Move." The choices would be something like, "Show source folder…
