Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
In Windows, when I right-click a file in File Explorer and choose Copy Dropbox link, the link goes straight to the clipboard. Nothing shows whether it is a view link or an edit link.
Hey team, I'm looking for guidance on production status approval for my Dropbox app. I'll describe what I built followed by why I need guidance. My website has endless sub-domains which dynamically map to GitHub repos, for example: abc.example.com/app > github.com/user1/repo1 def.example.com/app > github.com/user2/repo2…
Hello, could a Dropbox staff member help me open a support ticket for a manual file recovery review? I’m on Basic, and the support form I could access says it is restricted to login and billing issues. I previously paid for a TB storage plan and used Dropbox to store photographs from my photography. My account now contains…
My account alowes me to backup unlimited devices, even though I get a message I've reached the device limit - see the attached mesage I receive . How can I resolve it?
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…
Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…
In the Dropbox desktop app for Windows, the Preferences window, Selective Sync and Manage hard drive space have a fixed size. They cannot be resized or maximised. With a large Dropbox, going through the folder lists in Selective Sync means a lot of scrolling in a small window, and longer folder names are cut off. It is…
The Dropbox desktop app has a limit on the number of files it can sync to a computer. When I signed in, the app told me "Dropbox can't sync over 500,000 files to this computer" and asked me to choose folders. But the Selective Sync window only shows the size of each folder, not how many files it contains. Size says very…
Searching for a term I know is in the filename returns thousands of results, pictures, spreadsheets, anything but the file that includes the search term in its name. "Most relevant" puts dozens of the most obscure matches at the top of the search. It is always a frustrating experience to search for a file that I know has a…
The claude dropbox connector allows for a lot of functions between dropbox and claude. Right now, if I want it to edit a file on my dropbox, it has to essentially copy and replace it with a new file. I think that functionality is good for a lot of use cases (creates a repository of the edits), but having the ability to…
