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MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…
For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…
I am using QNAP NAS with Hybrid Backup Sync (HBS3) to perform two-way synchronization between the NAS and Dropbox. Occasionally, an MP4 file uploaded from the NAS to Dropbox becomes corrupted. The situation is as follows: The original file on the NAS plays normally. HBS3 reports that the synchronization completed…
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…
Hello. In several files and folders in my Dropbox, clicking "Make Available Offline" does nothing. See the screen recording below. How do I resolve this? [Removed as per Community Guidelines] The files with a green checkmark are ones I got it to download by opening the file in Preview. There are no special characters…
Hello, I have two questions about the response from the /2/files/upload endpoint when an expired access token is used. First, the top-level error field has the tag other, rather than expired_access_token. The expired_access_token value appears only as JSON-encoded text inside user_message.text, similar to the following:…
Hi everyone, Dropbox recently appears to have migrated to File Provider on my Mac. My Dropbox folder is now located under: ~/Library/CloudStorage/Dropbox-<company name>/ After this change, I noticed that the following folder contains approximately 25 GB of files: ~/.dropbox/instance1/dfc/ Could someone clarify what this…
For the last week or so the dropbox menu that appears when right-clicking has disappeared (file transfer, make available offline, etc). I'm on Tahoe 26.6.2 and the legacy version of dropbox. I've tried…. Turning off Adobe Core Sync - made no difference Reinstalling Dropbox - worked until I turned on my laptop the next time…
I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask
We have a user in our department who is getting an error trying to run the Dropbox client on his Windows 11 device; the client was installed through the Windows Store. This error only happens for this particular user; when I login on this computer it works fine. There is no sign of antivirus/threat detection finding any…
Hi, I see the new beta testing AI feature that would put suggested fields into the document that I then need to double check to confirm their accuracy and still fill in any that AI missed. I can absolutely see the merit of auto-populating fields, and have been wanting this for years as it would be a massive time saver, but…
Reviving this closed ide which was very good!!! Two big suggestions, that are already commonplace out there with different online services: 1. Actually send invoices/receipts to the billing email address specified. I just found out from Support that invoices are only sent to the billing email address if the user is paying…
https://www.dropbox.com/.well-known/apple-app-site-association only includes /home and not /home/* so links to personal files do not open in the Dropbox app but rather system browser which is really annoying. Please support it.
If not already done (?) please immediately shut the wide open door described by an IT security expert here: https://www.instagram.com/reel/Dc0zvFWMMSL/
In the Android phone app, after we move a file we are returned to the source folder. Some of us would prefer to see the destination folder after the move. There are use cases for both preferences. Please add an app setting called something like, "Folder after Move." The choices would be something like, "Show source folder…
