Mac

Identify conflicting files
Dropbox has created a copy of my main work folder and named it "… conflicted copy". No mention of what machine caused the conflict, and no indication of the conflicting file(s). The work folder is 4.67GB and 7,749 items. The copy is 971 kB and 1,303 items. On requesting help to identify the conflicting files, support told…
QuickLook is flickering on Mac OS
Integration Affected Finder Device MacBook Air, M3, 16GB RAM Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) 242.3.5699 Question or Issue I have been having the same issue as described in this thread for at least 1 month. It makes Quick Look (and therefore Finder) really…
Unlink doesn't revoke XPC deadlock after repeated reconnects (macOS)
Summary "Unlink this Dropbox" / sign-out in the desktop client does not revoke the corresponding cloud-side device session. Each subsequent re-link creates a new entry in dropbox.com/account/security while previous ones remain. With N phantom sessions, the cloud fans out change notifications and content fetches N× to the…
Files are being removed from Dropbox when copying them to WhatsApp.
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
Is there an update on Mac online-only thumbnails finally showing up?
I have not been able to get this solved but heard there might be an update for it. Anyone using Mac for work like I am? Device (MacBook Pro M4) Operating System/Browser (if using the web) (Tahoe 26) Dropbox App Version/Browser Version (240.4.8493)
Can't access my Dropbox account on Capture One & Adobe Bridge
Hi - Ive been accessing my dropbox in both C1 and Bridge via my menu's for both applications but now it's disappeared, any ideas how to get it back in my menus? Everything is synced and set to offline Thanks
How can I determine the storage consumption of offline files on macOS?
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
If sync gets interrupted for some reason it never restarts again on my new Mac
I have a large file in my dropbox which I have been trying to sync to a new mac desktop. If I uninstall and reinstall the dropbox application, and then ask it to sync it would start downloading. But once the sync gets interrupted, by the mac going to sleep or anything else, it refuses to continue. In apple finder, the file…
I'm seeing a 400 error when opening an Excel file on my macOS desktop app.
Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…
Can't drag files into the Dropbox shortcut in "Favorites" in Finder anymore
Device (M2 MacBook Air) Operating System/Browser (if using the web) (macOS 26.3, etc.) Dropbox App Version (if using the app) (243.4.6956) Syncing Status ("Up to date.") Question or Issue On my Mac I use Finder for file organizing, copying, etc. On the left side of Finder there are pinned shortcuts to Dropbox, Downloads,…
The right-click options for Dropbox are missing from macOS Tahoe 26.1.
Hi everyone — iMac M1, Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no…
Getting a message stating 'DropboxUpdater will not open in a future release of macOS'
New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…
The Dropbox app on one of my connected macOS devices is unusable after unlink-relink
Sorry guys, this one is a bit long, but my dropbox is now totally unusable on my production computer, and I don't know how to fix. I'm on a mac mini 2023 under sonoma 14.5 , dropbox latest version downloaded today. STATE BEFORE PROBLEM : Dropbox installed on this mac mini in 2023, dropbox sync works very well between 4…
The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer
I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
I can't move my Dropbox files to an external drive
2025 Macbook air m4 Dropbox v240.4.8493 I have 2tb in dropbox and I want it all on an external drive and Dropbox has no way to do this. I tried logging out and changing the storage location - that doesnt work. Every time I switch it and log in dropbox closes because of an error and when I reopen it hasn't switched; the…
The desktop app freezes on macOS with a "Reconnecting to the internet" error
Dropbox Desktop app on macos 248.4.3576 stopped syncing with error message "Reconnecting to the Internet. This may take a moment". I tried: - restarting the mac - removing all apps that may interfere - tailscale, VPN, firewall, etc. - connecting via LAN or via WiFi - reinstalling Dropbox Nothing worked so far. Google Drive…
The upload speed on my macOS 26.4 desktop app is very slow.
Device Mac Mini M4 Operating System/Browser (if using the web) MacOS 26.4 Dropbox App Version (if using the app) Syncing Status Very slow! Question or Issue I am have very slow upload speeds. It is taking 50 minutes to upload a 2.2 gig file. My upload speed is 490. I thought it was my computer, so I purchased a new one.…
The Dropbox installer.dmg won't install on Mac OS 26
The dropboxinstaller.dmg does nothing on my mac desktop os 26.
Persistent "Syncing 2 files, 110 B" - phantom items, invisible to search
Dropbox desktop client shows "Syncing 2 files, 110.00 B" that never completes. What I've verified: Three UUID-named files appear in my web "Last 30 Days" view but return zero results when I search for them on…
ADD option/preference to SAVE (i.e. not delete) automatically downloaded "Online Only" files
A simple idea for power users who need it: check a box, and all automatically downloaded "Online Only" files will automatically get converted to "Available Offline." This new preference would enable power users to say "let me hold on to all those files dropbox downloads automatically until I decide to set them BACK to…
Dropbox Finder Extension doesn't work and I have no Dropbox context menu items on new installation
I just installed to Mac OS Tahoe. I no longer have the "Make Available Offline" Feature available to me when I right click on a folder. All of the Dropbox list items are now gone. There's no way to push any folder to sync. When I go into system settings - general - login items & extensions - extensions - Dropbox, the…
Dropbox randomly removed locally synced files.
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
To sync this folder, give Dropbox permission to access it ERROR
Hi, I recently downloaded a music production plugin on my MacBook M1 Pro, and the ‘/Library/Application Support/Synapse Audio’ folder (which contains the plugin's presets) isn't syncing with Dropbox. First of all, I don't understand why I need to sync files in the Library folder, since the backup I have set up on my Mac…
Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
Two days of file edits inexplicably disappeared
I have a 2021 MacBook Pro and I use the Dropbox app to automatically upload every document I work on to Dropbox. Two days ago, I updated my OS to Tahoe 26.4.1. The update seemed to work fine, and I continued working on a Word document I had been editing for the next two days. I always save after every line I write, and…
Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider).
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…

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