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Dropbox randomly unsyncing files
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
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Files being removed from Dropbox when copying to WhatsApp
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
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Unlink doesn't revoke XPC deadlock after repeated reconnects (macOS)
Summary "Unlink this Dropbox" / sign-out in the desktop client does not revoke the corresponding cloud-side device session. Each subsequent re-link creates a new entry in dropbox.com/account/security while previous ones remain. With N phantom sessions, the cloud fans out change notifications and content fetches N× to the…
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Invites are accepted but not converted to active status
My organization is a new Business subscription user. I have started to send invitations to staff to access DropBox. They accept the invitation but they are not converted from "invited" to "active" status, even after 4 days. They are also not being asked to setup a password, etc. when they accept the invite. Is there…
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Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
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The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
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Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
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Two days of file edits inexplicably disappeared
I have a 2021 MacBook Pro and I use the Dropbox app to automatically upload every document I work on to Dropbox. Two days ago, I updated my OS to Tahoe 26.4.1. The update seemed to work fine, and I continued working on a Word document I had been editing for the next two days. I always save after every line I write, and…
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Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider).
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…
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Dropbox sync stuck forever, no idea why
Hi, My Dropbox sync is stuck forever, no idea why. See attached screens.
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I uninstalled the desktop app, and I can't access my download folder or shared folders.
Device MacBook Air Operating System/Browser (if using the web) macOS Sonoma I uninstalled the dropbox app and now I can't access my download folder or other shared folders on my mac at all, or download anything new - what can I do?
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My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
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"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…
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A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
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How can I determine the storage consumption of offline files on macOS?
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
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Paid twice for last the subscription, and still couldn't get Dropbox to work. What do I do now?
I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…
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Files dragged to Dropbox folder in sidebar do not go to Cloud Storage Dropbox Folder
Files in the Dropbox Folder in my Finder sidebar do not appear in the Cloud Storage Folder and thus are not syncing. I've reinstalled the Dropbox app, relaunched multiple times, tried to drag files to an alieas, all without success. Using MacOS 26.2 on a new Mac Mini.
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QuickLook is flickering on Mac OS
Integration Affected Finder Device MacBook Air, M3, 16GB RAM Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) 242.3.5699 Question or Issue I have been having the same issue as described in this thread for at least 1 month. It makes Quick Look (and therefore Finder) really…
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Dropbox persists I'm over the space limit and I can't delete the desktop app.
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
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Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267 For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to the file or folder changes to a green tick when I choose to "make available offline" but the cloud icon (seems this is a macOS icon, not a…
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The upload speed on my macOS 26.4 desktop app is very slow.
Device Mac Mini M4 Operating System/Browser (if using the web) MacOS 26.4 Dropbox App Version (if using the app) Syncing Status Very slow! Question or Issue I am have very slow upload speeds. It is taking 50 minutes to upload a 2.2 gig file. My upload speed is 490. I thought it was my computer, so I purchased a new one.…
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Latest update created several problems with cache and syncing
Device iMac 2021 Operating System/Browser (if using the web) MAC OS 15.7.4 Dropbox App Version/Browser Version APP version, cannot locate version # Question or Issue After a recent update I got error messages about the Finder and Dropbox started defaulting to saving my documents in the Dropbox cache, ".dropbox" (which I…
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My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.
Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can't access app settings on current app) Question or Issue My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed…
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How many files can I have using Macos v14.7.4 File Provider?
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Feedback on the Dropbox desktop app and backup feature
WARNING: DO NOT USE! DropBox **bleep**ed up my file system (MacOS) so bad that even my fellow Apple Developers, experts like you find at Stack Exchange, file system experts from the very best data recovery experts, … can’t help. Problem: it blew up mid-backup. what a mess. Marketing nerd answered my call to support - not…
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Trying to upload a file and it's taking up space even though I set my preferences to "online-only"
Dropbox Plan Plus Device Apple M1 pro Operating System/Browser (if using the web) Sequoia 15.7.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I have set my preferences within dropbox to "Online only" for file location moving forward. Im trying to upload a folder (about 800 gb in size) and it's saying…
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Confusion about Dropbox folder and CloudStorage Folder (MacOS)
I'm using Dropbox on a MBP (26.2) and have started having hard drive space issues. In trying to troubleshoot I come across the CloudStorage folder in the Library folder which appears to be occupying almost the same amount of space as my Dropbox folder which is currently in my User Folder. How does the CloudStorage folder…
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Links/syncing stopped working for InDesign files in Dropbox, after Adobe InDesign crashed.
Application Affected Dropbox and Adobe InDesign Device iMac M3 - 2023 Operating System/Browser (if using the web) MacOS Tahoe 26.3.1 (a) Dropbox App Version (if using the app) 244.4.6580 In advanced, I'm sorry for my long text and spelling errors) I have a shared Dropbox with my colleges, and I work from home. Earlier this…