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My Dropbox account was over its storage limit. On 3 Oct 2026 Dropbox automatically deleted files and removed me from shared folders to free up space. The notice says deleted files are kept for 30 days, but that window has just passed (today is 5 Nov 2026, about 33 days later), and the files no longer appear in my Deleted…
Dear Dropbox Support Team, I am contacting you on behalf of a company based in Poland. Could you please provide us with a valid Certificate of Tax Residence for Dropbox International Unlimited Company for the year 2026? We require this document for tax and accounting purposes in Poland. Please send the certificate in PDF…
Hi there, Some time ago, I opened ticket #23006764 regarding access to my late father's Dropbox account (Bernard […]). Despite exploring every avenue available to us, we've hit a brick wall, so I wanted to reach out to the community again for advice. My mum and I are desperate to recover the family photos stored on his…
Hello, could a Dropbox staff member help me open a support ticket for a manual file recovery review? I’m on Basic, and the support form I could access says it is restricted to login and billing issues. I previously paid for a TB storage plan and used Dropbox to store photographs from my photography. My account now contains…
Can I cancel my Dropbox subscription without losing my pictures and files? I have iCloud and would like to just roll everything over into that. I have a Mac Book Pro. I'm older than many subscribers and any help would be appreciated!
Previously (read: last week and earlier): All Dropbox root directory folders were visible in Finder. Various subfolders (and subsequent levels deeper) were toggled for "online only" to retain storage space on the 2T drive. Within the past week: The Dropbox root directory is suddenly riddled with subfolders that…
Hi everyone, We are Dropbox Plus users and are facing a critical issue. Yesterday, we discovered that one of our collaborators accidentally deleted several shared folders containing business-critical documents on July 6, 2026. We understand that the standard recovery period may have already expired. However, due to the…
I am on Basic plan and I have 10TBs of data when I join a Team account last 2 months and when I leave the Team I got downgraded and the data is deleted because of over quota and I missed the windows to recover them after 30 days and now it's the 32nd day. Considering it's just 2 days after it's disappeared from the deleted…
I inserted some files years ago under basic plan… And I knew were up to the 2GB limit, so kept getting messages that I'm up against the limit… so please upgrade now. So decided recently… okay will do that. Upgrade the plan, but checked… "No files" nothing… nadda… How is possible? Where are my files? And if not restored… NO…
I have used the free version of Dropbox as storage for photos. I thought if I didn't add any more than they would just stay there, but I went to look in my Dropbox and only the folders remained with no photos. I then checked my email and found notifications in my spam folder about needing to upgrade my account today. Is…
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