Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see…
Obviously as many others wrote here, it is not possible to quit the trial subscription. For everyone reading this: do not deal with Dropbox in any matter, obvious scam. For the support team: quit my subscription right now.
I'm in the EU and legally here we have 14days to retract when we order something online, wether it's goods or plans. I did suscribe for a dropbox plan but almost immediately cancelled. I did the refund request same time. That was about a week ago. Not sure why it's only now i see their "reply" which says like "before…
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a…
Hi there, Almost filled my 2TB Plus account and see the standard at £12 per month offers 3TB per user, but not sure if it needs 3 people to get the 3TB? Which plan would be best suited to me, a single user who needs the extra space at the moment? Also, with the extended-version-history add-on does it take a back up off the…
My friend is on a 2TB plan and his DropBox payments stopped about a 6 weeks ago due to a problem and will not be able to be resumed for another month. He has many photos and other important documents on DropBox and is really concerned that he will lose data. Will he lose any data for this temporary stopping of payments?…
Hello, I wanted to warn people about a couple of things: 1) I had Dropbox Professional with 3TB of space. I upgraded to 4TB of space. To get more than 4TB of space you have to go to Advanced which 15TB in total space but you have to buy for 3 users and you have to pay for each user. The amount is way more. 2) Once you've…
It's honestly a bit sad. I moved all my data to Google Drive last week and finally canceled my Dropbox subscription. I still think Dropbox has the best desktop sync app on macOS but but when you compare the overall value, Google Drive and OneDrive offer a lot more with their subscriptions. Dropbox was heading in the right…
Payment went through for 2TB and I don’t want it anymore. I would like my plan downgraded and a refund for the payment immediately. Please guide me on what to do here.
Because A free trial thing is blocking the way. No way to x it out or get rid of it.
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