Payment went through for 2TB and I don’t want it anymore. I would like my plan downgraded and a refund for the payment immediately. Please guide me on what to do here.
Thanks for posting here, @Ldcgreen. I’ve logged a ticket for you, since we’ll need to check this internally. Please reply to my email, as soon as you see it, and I’ll further help. See you there.
Hello,
I replied by email as well. Please help me.
Thanks,
Lisa
Hi @Ldcgreen, as it has been a few days since my colleague sent the email, the ticket was automatically resolved.
Could you contact our support team directly by opening an incognito/private browsing window, while not signed into any account, and accessing this link?
From there you should be able to enter your details to create a ticket. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Thank you Jay. The ticket number is 26487978
Thanks for the ticket ID, I can see that you're already in contact with a support agent.
I've gone ahead and prioritized the ticket to expedite matters on your behalf. In the meantime, if there's anything else we can assist with, feel free to reply back here!
I have provided information requested by email. Just waiting for current status.
Hey there, @Ldcgreen!
Regarding your active support ticket, I confirmed that the agent has received your response and will get back to you as soon as possible. Our standard response time is usually within 24 hours on business days, unless you are on an Enterprise plan, which includes one-hour responses at any time.
If you need something else, please let me know and I will be more than happy to help every step of the way. 😊
Thanks. I will look out for the response.
