This discussion was created from comments split from: I need help when uploading files to my account. Lost connection..
Hey Megan,
New member here and also having trouble trying to figure out how to post so I responded to this thread. My issue is that I have a basic Dropbox account with several folders that contain various documents. The account and folders are shared with several other people. I am the owner of the account and everybody else has full editing permissions. If I search for a particular term I can get multiple hits from the various folders for that term. If the other search the same term they can only get one hit. I have placed out phones side by side and we are searching the exact same way. Trying to get this posted for some help on this. Thank you.
Our Church has a basic subscription to Dropbox where we maintain documents under various folders. I (owner) can perform a search for a particular topic/word and receive multiple results/hits back on that topic/word. I have shared all the folders with several other people and if we perform the same identical word search from the same identical home screens then they get one hit back versus my 20 hits on the same word/topic. Using iPhone app for the searches and the phones are side by side to ensure same search parameters. Happening on to all shared users with full edit permissions on all folders.
Hi @Csandif712, thanks for contacting us!
Are the other users also on Dropbox Basic plans?
Could you try having them search for the files via the Dropbox site directly on a desktop device to see if the search results differ?
Any details you can provide would help me greatly!
Yes. Everyone is on the same basic plan. I will have someone try is on a desktop and see if the results
Thanks for the update, keep me posted if there is any difference in the search results.
Hi @Csandif712!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
