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I'm a team admin, but I can't share my folders with some other users
I am a team admin with full rights but Dropbox is preventing me from sharing some folders but not others. How do I solve this?
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All my Dropbox shared links suddenly stopped working
Hello, I'm encountering a major issue with Dropbox sharing, and I’m trying to understand what’s going wrong. It seems that all of my shared links are no longer accessible to external users. When I open them while logged into my account, everything works fine. However, if I test the same links in a private/incognito window…
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How can my client send me files larger than 5GB, if they don't have a Dropbox account?
I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video production and 2gb files are nothing. We work with files that range from 2gb to 50gb. We don't want to make our clients open…
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Can I stop external shared link recipients from being prompted to sign up?
Hi, I am trialing dropbox advanced ahead of possible rollout. It works well on the team side, but when i share a link for an external user to browse - once they try to download it aggressively prompts them to sign up with a tiny 'download only' link. Its a deal breaker for us, it looks unprofessional and we know customers…
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I can't share any folders or files because my sharing activity was interrupted
Device Dell Slim ECS1250 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 244.4.6580 Syncing Status Up to date Question or Issue I am not able to share any files or folders. Get the "Couldn't complete share" error message but without any further explanation. I have checked…
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I sent a "File Request" to a free account, but the person can't send me large files.
I have a 2TB Pro plan, and I'm sending a "File Request" to a friend which has a free account, but he still can't upload files larger than 2GB in that shared link. And even then, that goes against his free quota. What am I doing wrong? How can I have him upload larger than 2GB files at once against my quota, not his?…
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My shared link throws a "Couldn’t complete share" error.
I checked the help center and could not find answers. The only information provided was "Couldn’t complete share". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center. I've been using the same shared link for 15 years for employers to see my…
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File edit access in view only folder
Dropbox Plan (Personal) Are you a Team Member or Admin? () Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (Phone.) Question or Issue I have shared a folder and set permissions to view only. I want to give edit access to a single file within the folder,…
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Can't view specific documents that are downloaded in the activity log
Good Morning, I use Dropbox Business and have recently been sharing information in "Can View" mode with some clients. We have been trying to track their activity and can see when they access the system but it wont allow us to see what specific documents or files they are downloading? The activity log for one of the clients…
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When I try to share via email, the recipient doesn't receive it or the link doesn't work.
Until recently, all good. Now - share via email inop - recipient either doesn't receive the email, or the link is inop. If I copy the link, attach to an email, then the download is OK.