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Files are saving to the cloud but not appearing in recent items
I'm on a Mac and my files are saving locally and syncing to the cloud perfectly, but all of a sudden they are not appearing in my recent items. I have quit Dropbox and restarted it. I have also logged out of the account and logged back in. It reindexed but the problem remained. Any advice would be hugely appreciated. Thank…
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"Waiting for Server" delay on shared links for 30+ seconds
I'm a sysadmin and some of our users utilize dropbox. dl.dropbox.com for sharing files. dl.dropbox.com will eventually serve a file, but on any attempt, it could take 30 seconds or longer. Sometimes, it will just time out before dropbox serves the file. I have tested this on another network with the same result. Notice…
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How to see the size of each folder online, and see what's taking up space?
Is there a way to see a breakdown of storage usage by folder on Dropbox.com? I have a 2TB plan and am using just over 1TB, but I have no easy way to identify what's consuming the most space. I'm looking for something equivalent to DaisyDisk or Finder's Get Info — ideally a view that shows folder sizes across my entire…
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Can I see how many people have downloaded my Dropbox files via link?
I put some big genealogy files on a paid Dropbox account and I posted links to the folders, on my website. I did it this way so people downloading the big files would not bog down the website server. Now, is there a way to see how many users have downloaded the genealogy files from my Dropbox account?
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I'm getting an Error 400 when previewing files on my account
I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…
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Latence sur forumactif
Subject: Severe latency when loading Dropbox-hosted files on Forumactif forums Hello Dropbox Support, I am contacting you because several Forumactif forum administrators are currently experiencing severe latency when their forums load files hosted on Dropbox. The issue started around June 2, 2026, at approximately 8:00 PM…
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Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
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I would like to create a file request, but I can't find the option to do so anywhere
Hello everyone, I normally use Dropbox professional but today I am trying to set up a friend's free Dropbox account. I would like to create a file request, but i cannot find the option to do so anywhere. The left side of my dropbox browser window looks like this: Am I missing something? The button to create a file request…
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Changing the video Thumbnail Photo/ poster frame
Is it possible to change a video poster/ thumbnail of the image in the share links?
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View, Download, and Export FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…