Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Hi everyone, We are Dropbox Plus users and are facing a critical issue. Yesterday, we discovered that one of our collaborators accidentally deleted several shared folders containing business-critical documents on July 6, 2026. We understand that the standard recovery period may have already expired. However, due to the…
I am unable to share files due to suspension for violations which have not being communicated to me. Please help to restore my sharing ability
According to the dashboard on Dropbox.com, I am using 1.39 GB out of my 2.75 GB quota. This almost matches the space used on my local disk (1.38 GB). However, when I try to join a folder of size 1 GB, I am told that "Your account is out of storage", and I only get the offer to upgrade my account. The upgrade page…
Is there a way to use folder or user permissions to stop specific users from deleting files while still allowing them to add and edit?
Hi everyone, I’m running into a frustrating issue and hoping someone here has experienced this or knows how to fix it. When I try to share a specific file from my Dropbox, I get a popup error that completely blocks me. The exact message says: Can't share file We’ve interrupted your sharing activity because your files might…
I'm in a group and we share access to a Dropbox folder. When I log in it gives me a message that I'm over my storage limit which is two gigs. The other members don't have that problem. The folder is actually only 350 mb. But I don't see any other files stored on my account. How can I see what is making up the 2 gigs it…
Hello, Whenever I try to share a file or folder, I get the error: "Couldn't complete share – We’ve interrupted your sharing activity." My account type: Dropbox Basic (with extra storage bonus). Other colleagues can share normally, but I cannot share with anyone. Could you please check if my account has been suspended from…
Don't quite understand how someone else can add folders into my account and then I can't delete them when they are out of date. Is there a way to do that without them having to manage this?
I freelance and have multiple clients with their own Dropbox accounts. After using Dropbox since 2014 I can quite honestly say the worst feature of Dropbox is that Shared Storage counts towards my limits: https://help.dropbox.com/storage-space/storage-space A few times, clients share their folders with me so I can pull…
I was invited to share files on Dropbox. Dropbox won't let me upload the files as account os over the limit.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
Find out all about the Dropbox Community.