-
I can't see one of my shared folders, and other members can't restore it.
Hi, I’m trying to recover a folder that has disappeared from Dropbox. The folder does not appear under Events, Deleted Files, or version history. I am the admin/owner of the folder, and it is shared other accounts. The folder still appears in two shared accounts, but when they try to restore it, the restore option does not…
-
PDF Files Turned into .INC files and are now inaccessible
All of the PDF files that I have saved have turned into .INC files. Opening them seems to indicate that they are encrypted now as they are just gibberish text files. My Norton Small Business Security is telling me that "We prevented your connection to previews.dropbox.com because is it a dangerous webpage. Threat category:…
-
Setting up Dropbox for optimal sharing
Your advice please! I'm not a sophisticated user, and am trying to set up a specific Dropbox directory to do the following: I have an outside CPA firm - not part of my license group - that I want to share this Folder with. I want them to be able to upload docs into this Folder and edit the Folder generally. It is OK with…
-
How can I leave a shared folder?
Hello, I'm trying to remove myself from a shared folder that I don't own in order to free up space in my account. The help page I referenced says that the best way to remove myself temporarily is to click on the three dots of the folder and choose delete. However, when I try to do that, it says that doing so will delete…
-
I was sent a link to a folder, but I was asked to request access.
This discussion was created from comments split from: Remove "Log in or sign up" Popup when downloading from a shared link.
-
My Dropbox is full (1.99 GB / 2 GB), but I have no files.
My Dropbox is full (1.99 GB / 2 GB), but I have no files. There is a shared file/folder that shows a 404 error and I cannot remove or leave it. I cannot add it (storage full), cannot delete it, and no options are available. It seems like a ghost shared folder is using all my space. Can someone from Dropbox support fix this?
-
I see a white screen when trying to share a file/folder via the desktop app.
Not sure what happened it worked fine all these years. Now when clicking on sharing a file or folder I get a white empty box with the dropbox logo on the left upper corner. Not sure what is going on. I need to use that feature for my clients. Thanks,
-
"There was a problem completing this request" error when trying to add members to a folder
I keep trying to add people to a folder and am getting "There was a problem completing this request"
-
Email Address Privacy Toggle Switch for Shared Folders for Users That Only Have the Ability to View
When you "share a folder" all users of that folder can see all of the other users email addresses. This is privacy issue. If I give 500 people the ability to "view" but not "edit" the folder, I don't want all these people to see the other people's email addresses. There is no reason for them to see them. There is no…
-
"Couldn't complete share We've interrupted your sharing activity." Error
Hi - When I try to "Copy Dropbox Link" from my Mac, I get the message "Couldn't complete share We've interrupted your sharing activity." This is only for my work account. My personal account isn't having the issue. I read the "Why has my sharing activity been interrupted?" Help Center article, but none of those things seem…