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Issues with Camera Upload

I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start uploading them. Now, it just reads “Starting camera uploads….Looking for photos” but nothing ever happens. I’ve tried closing/re-opening the app, deleting the app/re-installing, updating my IOS, deleting other photo cloud apps (Google Photos), and even upgrading to Dropbox Plus. None of these attempts have help solve my problem. Does anyone have any advice?

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Comments

VicAzMelo

Hi,

It could be that your phone has no space to run the Dropbox app. Maybe the app needs an update. Or there have been too many photos that the app can't run. Or there are too many things running on your phone simultaneously that the app can't run properly.

Norbers

I’m having this trouble too. I have been doing camera uploads from my iPad Air (Mk 1) with no problems for several years. Now the app says "scanning library" and "backing up" but nothing is ever added to Dropbox. The most recent photo uploaded was 24 May 2021. There are 61 photos on the iPad which would normally be uploaded. I have updated the app but the iPad is not compatible with Apple's latest OS.

FernandoGonzalez

I have the same issue, what I did so far:

1. Uninstall Dropbox app
2. Remove google photos
3. Install again
4. Check available space and I have more than 50gb
5. Also my plan it is 2TB
6. After install it again start sync but just old pictures
7. If I took new pictures it won’t upload again

Any other solution?

Jay

Hi there, could you try contacting the support team directly for further assistance on this matter?

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Haugaard

I am having the exact same issue on an iPhone 12 Pro (and NO.... I have PLENTY of space left on the iPhone, DropBox and the PC I link to). I need to have this fixed ASAP!! If DropBox does not have a fix the need to find one!!

JulianH3

Hi all,

Since a few weeks or months I have some strange issues with the camera upload on my iPhone.

I have several new Fotos and videos in my phones gallery but the dropbox app is always showing "Running camera uploads, Scanning your photo library..." without any progress.

The only workaround that fixes the issue for the moment ist to log off from my Dropbox account in the app and login again. After reactivating camera upload it works fine as long as I do not switch to another app.I already considered that the battery must be full or charging and I activated/deactivated WIFI/mobile data. Also I activated "use cell data to back up".

Is anyone aware of a similar issue?

My setup:
iPhone X with iOS 14.6
Latest Dropbox App 242.2.2
Located in Germany (don't know if this may affect)

Jay

Hi @JulianH3, thanks for posting on the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

JulianH3

Hi Jay,

I am on a basic account with three connected devices (1x iPhone, 2x Windows). Anyhow I followed your advice and uninstalled, rebooted, reimstalled the app. The camera upload started immediately as expected, but after leaving the app and re-entering, I had the same problem.

Any more suggestions?

Jay

Could you check your camera upload settings to see if background uploading is enabled?

In the iPhone settings app, does the Dropbox app have Background app refresh enabled?

JulianH3

In the camera upload menu I can only find the following settings:
Back up... -> All photos
Include videos -> On
Use cell data to back up -> off
Safe HEIC photos as -> jpg

In the iPhone settings background refresh was always active

Walter

Hey @JulianH3, sorry to jump in here, but could you try updating the app's version to our most recent one and re-enabling camera uploads if needed too?

Let us know if this helps!

JulianH3

Hi @Walter, I updated to 242.3.2 but still the same issue. Still the only way to get it running for a moment is to log off from the app and log in again. But then I have to stay in the app. Otherwise it will stop again.

Bartus

I’m having the same problem. I tried all the work around a mentioned and none of them worked

DavidLaidlaw

I have this same problem. It has been happening for a week or two.

I am nervous about deleting the app from the iPhone because it says all data will be removed. I have offline files and two accounts linked with it, and would prefer not to set it all up again. Since it didn't help the OP, it doesn't seem like an actual solution in any case.

Help!

ks16

I've been having the same problem for the past 10 days. It is always stuck on "Scanning your photo library...."

DavidLaidlaw

With some advice from dropbox support, I was able to get this to work again. I had to disable camera uploads then re-enable them. After that, everything was fine.

MrColJ

That worked for me too! About a week ago, with the newest version of the app, on the current iOS, my dropbox photos got stuck at "Running Camera Uploads. Scanning your photo library." Going to settings and hitting Turn off camera uploads (then I crashed it and reopened it just to be safe), then going back to settings and hitting Turn On Camera Uploads... fixed it. I am now uploading/"backing up" the 300 photos I took over my vacation to Flagstaff! Thanks DavidLaidlaw!

Cathy S.4

Same issue here, plenty of phone space on iPhone 11 Pro Max, I have the 2T Dropbox plan and plenty of space there. No uploads since April 23, 2021 and screen shows "Running camera uploads, Scanning your photo library"...but nothing happens. Everything is up-to-date as far as updates and still stuck here. Tried all the things that everyone else has. Need a fix ASAP!

Snigle

My wife and I have both recently started having this issue. It's a huge disappointment since we almost exclusively use Dropbox to automatically backup up photos on our iOS devices.

She has a iPhone XS, I have an 11 Pro. Both phones have tons of storage free.

When we uninstalled and reinstalled the Dropbox app, it worked on her phone for a bit.. but then stopped again and is once again stuck at "Scanning your photo library...".

I tried the uninstall/reinstall again and it no longer has helped for either of our devices. Hopefully there will be a fix soon as we will not renew our subscriptions until this feature is working again.

Scott B.52

I have been having the same issues since june 3., i hope they are working on a fix. if not the app is useless for me.

Scott B.52

I am pretty sure the issue is with the location services. This happened a few years ago and the same thing appears to be happening.

varenc

Same issue. Disabling and re-enabling Camera Uploads "fixed" the issue. This happened soon after I updated that app.

Though looking at the Camera Uploads history, I can see that some photos were uploaded even when the Dropbox app was stuck on "scanning your photo library". So the bug seems more UI related and doesn't impact the actual functionality.

Still a super frustrating experience. Makes me want to avoid updating the Dropbox app when I already have it working just fine. Please dogfood more. (Aren't DBX employees forced to run the beta version of the app still? 🙃 )

Kiwiria

I have the same issue. Worked fine until middle of last week (July 20th), but now it's just stuck on "Scanning library". I've tried everything suggested, plus toggling location services - no dice. I can still upload manually, but it's a hassle - would far prefer the automatic sync to work again.

Scott B.52

did you restart the device in between disabling and enabling the camera uploads?

ChristianL

I had the same problem, and "fixed" it by disabling camera uploads in the app, then re-enabling it. This seems like a bug in the recent versions of the app, as it has been working perfectly until 1-2 weeks ago, with no change to the app's settings.

Scott B.52

I tried disable camera uploads and then re-enabling them but still doesn't work.

TN2MN

Same, that worked for me. Managed to get it 'unstuck' by turning off/on the camera uploads in Dropbox settings.

tomwald

I just started having this problem too. I thought it was because I had so many new photos, but after running it uninterrupted for 10+ hours, I figured something else might be wrong.

Sounds like it's an outright bug that needs to be fixed by Dropbox, right?

Trader67

I also have this problem, have previously described it in detail here together with a quick but tedious workaround (sign out of Dropbox on your phone, sign in again and then run the Camera Uploads setup again).
Clearly it's a Dropbox / iOS issue, so isn't going to be fixed by reinstalling, re-enabling etc etc etc.
Have to wait for Dropbox to sort it out I suppose.

Lars J.2

Also having this problem.