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Dropbox Community

Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.

Dropbox Community

Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.

Recent Content

Is there a cheaper plan than the Plus plan, that offers more space?
my question is: Is there any plan that is even cheaper than the normal basic plan of 2000 tb? It happens that I want to have more storage space, but the cheapest plan is still quite expensive. Is there an alternative storage plan, which is cheaper?
I get a "Couldn't start subscription due to invalid input" error while upgrading to Dropbox Plus.
Hi there, Hoping someone can assist with this error issue. Am trying to upgrade from Basic to Plus due to hitting storage limits. When I try on Chrome/Safari/Incognito on desktop or mobile, I get the following error after attempting to purchase the monthly plan: Couldn't start subscription due to invalid input. Card…
Can I request tax exemption and tax invoices on Dropbox Plus?
Our company has 2 separate Dropbox Plus subscriptions. We are a GST-registered business in Australia. Under Australian taxation rules, foreign digital service providers should not collect GST on B2B sales where a valid Australian Business Number (ABN) is provided. How do we ensure our accounts won't get charged with GST on…
I can't find my billing page in my Dropbox account settings to update my payment info
I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked everywhere. Not sure what to do.
My Dropbox plan got renewed, even though I had cancelled it. I need a refund.
Payment went through for 2TB and I don’t want it anymore. I would like my plan downgraded and a refund for the payment immediately. Please guide me on what to do here.
My tablet was stolen and I'd like to wipe it
Hi. I am a Dropbox Plus user. I used to be able to unlink / wipe / remove devices from my dropbox. But now I only see remove/delete, but this doesn't wipe. My tablet was stolen and I'd like to wipe it. Greatful for any suggestions … Ian
I'm getting emails about my Dropbox account being over-quota, but I pay for Plus.
Paying for PLUS Plan which is 2,000GB, keep getting emails that I'm over my 2GB BASIC plan and they're going to delete my stuff. How do I get ahold of a PERSON at Dropbox?
I got an email saying my trial ends soon and I'll be charged, but I've already cancelled it.
I just received an email from you regarding a "Free Trial" that will be terminated on May 13th, but on April 13th I've cancelled this trial and received the email confirmation about this, so I thought I wasn't in the free trial anymore, but then this email is sent to me and I don't really know what to do since this should…
How can I move my files to another Dropbox account?
This discussion was created from comments split from: I can't download my Dropbox files no matter what I try.
Why can't I pay with Google Pay for my Dropbox plan's renewal?
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.