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I'm getting emails about my Dropbox account being over-quota, but I pay for Plus.
Paying for PLUS Plan which is 2,000GB, keep getting emails that I'm over my 2GB BASIC plan and they're going to delete my stuff. How do I get ahold of a PERSON at Dropbox?
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I got an email saying my trial ends soon and I'll be charged, but I've already cancelled it.
I just received an email from you regarding a "Free Trial" that will be terminated on May 13th, but on April 13th I've cancelled this trial and received the email confirmation about this, so I thought I wasn't in the free trial anymore, but then this email is sent to me and I don't really know what to do since this should…
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How can I move my files to another Dropbox account?
This discussion was created from comments split from: I can't download my Dropbox files no matter what I try.
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Why can't I pay with Google Pay for my Dropbox plan's renewal?
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.
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I see a white screen when trying to share a file/folder via the desktop app.
Not sure what happened it worked fine all these years. Now when clicking on sharing a file or folder I get a white empty box with the dropbox logo on the left upper corner. Not sure what is going on. I need to use that feature for my clients. Thanks,
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I can't upgrade to Dropbox Professional and restore files I deleted 6 months ago.
Hello, I attempted to recover photos that I deleted about six months ago, but I am receiving a message indicating that I am on a Plus subscription and do not have eligibility to recover files from that time period under this plan. Accordingly, I canceled my subscription in order to switch to the Professional plan, which is…
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Charged but account downgraded to Basic – cannot access support
Good day I was charged for my annual subscription but my plan has been downgraded to basic. In the dashboard it says " You cancelled Dropbox Plus recently. Resubscribe for $119.88 per year." But I did not cancel. In the billing section: 03/11/2026 Dropbox Plus (03/11/2026 to 03/11/2027) Completed$137.86 I can see the…
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'We couldn’t process your payment' error when trying to update my billing info
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable…
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Will my Dropbox account get downgraded immediately, if I cancel my yearly plan now?
Dropbox Plan Plus Payment Method card How did you upgrade? website Question or Issue My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.
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"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…