Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
(Free plan) (I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.) I Need to get into my account because years and years of my childhood…
I'm getting mail that says my credit card is going to expire and I'll lose, I think it's "Dropbox plus". I never had that as far as I know. Scam using Dropbox?
On Sambung S8 phone, Samsung browser, tried to log in to Dropbox free, basic account using email address & password. Two factor authentication sent me email with 6 digit authentication code. Opened gmail to get code, memorized code, then returned to Samsung browser to enter the code. When I clicked on browser, it cleared…
I just upgraded my Android phone and I can't access the files in the app. I have a premium account and I went through and unlinked past devices but I still can't access it. I've been logging using Google. I clicked on the email that I got that verify it was me trying to log in but I still can't access my account. No matter…
how to reset 2fa
I use Dropbox for my work. I hope you can help me join my two Dropbox accounts. By mistake, a long time ago, I created 2 Dropbox accounts. On the 2nd of February, I paid $184 for an international Dropbox I have another Dropbox account which is linked to another email, and I am getting reminders that I need to pay or some…
I have exactly the same problem as described in this thread. https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004 However, I didn’t find a solution there. Could you please tell me how to log into my account on a new device? Why does the authorization work without…
This problem happened last year when I returned to the US. I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verification code to my hotmail account. Last summer, I had a similar problem and managed to get someone on the phone at Dropbox to…
Hi, I'm failing to find the data export feature that should exist under GDPR compliance. "Right to Data Portability (Art. 20): Individuals have the right to receive their personal data from a controller to transfer it to another. This applies to data provided based on consent or contract, processed by automated means." I…
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