Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I backed up a large number of files (close to a terabyte) to Dropbox Backups. Now I'd like to download them, but I'm running into problems. The only way seems to be through the web platform, but this limits downloads both by filesize and by total number of files, so that large folders must be downloaded in dozens or…
I went ahead and upgraded my subscription from a Family group to a business multi user subscription and now it has removed the Family group folder with all my files before I could transfer to my new upgraded membership folder. This is a pretty silly automation in the system, how can I transfer to my new folder if they…
Is it possible to rearrange the sequence of file order inside a folder when sharing the folder?
How can I name devices so that when duplicated files get created i can know which computer created it?
Device Problem happens in all computers and the web version Operating System/Browser (if using the web) Windows 11, Artix Linux Dropbox App Version/Browser Version 241.4.4795/Chrome 144, Chromium 144 Question or Issue I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see…
To those Mac and Dropbox users still suffering this annoyance, there is a slightly easier way to resolve it than having to repeatedly quit the Dropbox app. * In a Mac desktop window, click on the folder containing the duplicated file. * Right click or ctrl click it. * In the pop-up menu select 'Make available offline'. *…
A good friend has sent me a link to share her very precious photos, so I opened a Dropbox account. In total they are 4.3gb, too large for a basic free account, but I didn't know this until I had added them to my account. I have now downloaded them all to a ****** drive as the free 2gb Dropbox was not ****** enough. If I…
Device MacBook Pro 2023 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version/Browser Version Basic plan Question or Issue Dropbox update stopped sorting by "date modified" when I view in Finder. I have multiple folders that I share with different people. When they added a file or folder to a folder I…
Device HP Desktop Operating System/Browser (if using the web) (Windows 11, MS Edge Browser Question or Issue I create a unique Folder for each of my consulting clients. Is there a way to organize the content of a folder using headers or category separations, e.g., "New Submissions" or "In Progress"?
Hi. Some of my files have disappered but the folders are still there. A month ago a few files disappered and now a lot more is gone. It only happend in one main folder which I share. I have asked the one sharing files with me but he doesn't know.
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