My files were deleted after an unexpected downgrade, can I restore my files without upgrading?

Question

craHi

Jay · Answer

Hi @Wildcol, thanks for messaging the Community.

Could you confirm that your account has been reduced to 2 GB by checking this page when logged in?

Were you recently part of a Dropbox team, an individual paid or been invited to shared folders which contained a large number of files and data?

Are you able to restore the deleted files from the deleted files page? If not, what error do you get?

Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.

Wildcol · Answer

Dont know what happend to my comment. Here again:

Hi everyone,

I'm having an issue with missing files after an unexpected storage limit change.

My account previously had a 10.5 GB limit, with around 10.5 GB used. Recently, my account was downgraded to the standard 2 GB Basic plan without clear reason, and I received an email stating files were deleted due to exceeding the quota.

I am still in the 30 days window and cleared my storage. Currently I only use around 500–600 MB (well below the 2 GB limit). However, I still cannot restore my deleted files without being prompted to buy a paid subscription.

Questions for the community/support:

* Why was my storage capacity reduced from 10.5 GB down to 2 GB?
* How can I restore my deleted files now that my account is well under the 2 GB limit, without upgrading to a paid plan?

Thanks for your help!