Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I would like to create a folder template so I can copy file structures into other projects, similar to what Frame.io has. Can this be achieved? and if not why is this a limitation? It saves so much time
Question or Issue I typically send files from my Android phone to my Windows PC using Dropbox, sending them to the Sent folder. I do this by using the Share feature on file manager app. Today, it’s not working. Dropbox says “Uploading to Dropbox . . . 3 files will upload in the background,” but it never uploads. When I…
In the Dropbox Android app, I can go to the Photos UI, select a few photos, and generate a link. Now my question is where I can revoke the link (or setting an expiry, a password, etc.)? It's not in Dropbox web's Shared page.
I need to share various files (spreadsheets) with non-members. It is just one file per customer and I only have 30 or so customers. I have tried using both the "share" option and the "copy Dropbox link". Neither works and my customers tell me that they are also being asked to sign up to dropbox rather than just letting…
Basic Dropbox Plan I can’t sync my files on any device, neither mine nor those of my collaborators. I had run out of storage 5 months ago, and I deleted things. Now I have more than 1GB of free space, but nothing is syncing yet and nothing seems to be able to force the syncing. I don’t want to upgrade my plan; since I’ve…
Device HP pavillion Operating System/Browser (if using the web) (Windows 11) Syncing Status ("Up to date") Question or Issue Using the Upload tab and "import from google drive" after selecting my google account I receive the following message/ screen. Please help
Question or Issue For 24 hours now, I've been receiving errors when requesting links to share files in Dropbox. * I distribute music education content on Patreon via Dropbox * This has been the case, without errors, since 2014 * I have not received emails from Dropbox about potential phishing/malware * Sharing fails…
just created my Dropbox Basic account for the first time, and I’m having a little trouble. I uploaded a few files, but I can’t seem to sync them across my devices. I’m using the desktop app on Windows and also the mobile app on Android. The files appear on my desktop, but they’re not showing up on my phone. Has anyone else…
Device Desktop Mac Operating System/Browser (if using the web) Mac OS26.2 Dropbox App Version (if using the app) 239.4.8301 I need to move a large folder (250GB) from a Basic Dropbox account to a Plus account that has more storage. How do I do that?
I've suddenly found that files I've previously been able to share are no longer working. The error message was simply "Couldn't complete share" with no further details or anything helpful. As a test I uploaded a new text file and tried to share that. This time I got a different message: "Can’t share file: We’ve interrupted…
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