Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Dropbox Plan Basic Are you a Team Member or Admin? Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account…
Question or Issue I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity"
24144853 seems unstable, app wants to synchronize all files, and sync preferences does not work properly
Devices Microsoft Surface Pro 11, Apple M4 MacBook Air, Apple M2 Mac Mini, Apple iPad Mini, Apple iPhone 16 Pro, Samsung Tab S11, Samsung Tab S7 All of a sudden this morning almost every other file in my dropbox now has selective sync conflict. What is the main reason these conflicts happen in the first place? Is it…
The files on my laptop do not update to Dropbox folder on my IPad. What could be the issue?
Recently, access to shared files started requiring an extra verification code from the admin every single time. Before, opening the shared link from email was enough and things worked smoothly. Now it adds unnecessary delays, especially when the admin isn’t immediately available, and it makes the process frustrating for…
I have about 3TB of files only stored on dropbox. I got a new external drive and wanted to download everything locally for offline availability (the whole 3TB) by syncing. Now some Folders are showing a green checkmark as if they are fully syncing, but they are empty, not containing the files that should be there. On the…
I outsource my work on dropbox (six videos appearing on my portfolio website) and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore due to: "Public links have been temporarily suspended for generating excessive traffic." In the mail, if I click on…
I just upgraded my account to the Plus today and was hoping to use it for video editing business. I am trying to get the ability to upload roughly 20gb video files, which from what I can see the plus account should be able to do easily. However, when i created the file request link and used it on another browser signed…
Hi all, I have a PDF presentation I constantly update, after I've shared the link with clients. But I want the same link to keep working for them. One workaround I sometimes use is sharing the containing folder (and updating the file inside) but many people find this confusing. Is there a way to keep the same link for an…
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