Get help with third-party integrations from the Dropbox Community.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this Dropbox integration need access to all my files and folders? If a connected app is requesting access to all of your Dropbox files and folders, it's usually required for…
I have an iPad Pro M4 and iphone 15 pro, both running the latest versions of op systems and Dropbox app. On both devices the native Filess app shows “syncing with Dropbox paused”. In the Dropbox app itself, if I mark folders for offline access, the download starts, but then freezes. Some folders may show the green sync…
I have a folder of .jpg and .mov files in a shared Google drive folder, which I want to move to a folder in Dropbox. Can I do this without having to download them from Google drive onto my Mac and then upload into Dropbox? Can I just transfer them from one to the other? Thank you!
My Dropbox connector is Connected in Perplexity. searching for files in different existing folders always gives the status dropbox_mcp: unsupported and zero results. This also happens after re-linking and browser restarting. what could be wrong? my perplexity subscription support this function and the files are downloaded…
I use Dropbox for all my photos, I take a lot and frequently upload new ones, which I then organize. I use XnView (an excellent photo management application) to organize my photos. Dropbox automatically populates my Camera Uploads folder. I see it and all my other folders on XnView. I go through Camera Uploads, move around…
I got an email that says "Google files in Dropbox will be replaced with shortcuts to documents in Google Drive" and "If you do not wish to move your Google files to your Google account, they will be automatically converted to Microsoft files." I'm not sure which option to choose. I mostly use Dropbox to store Word files,…
This started recently. Password-protected files in my Dropbox Android app do not open on the device, irrespective of whether I try to open them from Dropbox or download them first. My native app is Calibra (i.e. LibreOffice files), but it makes no difference whether they are saved in the native .odt format or as docx. They…
We are experiencing an issue where changes made to Excel files stored in Dropbox cannot be uploaded/synchronized from Excel for iPad. The same issue is occurring simultaneously at multiple remote locations. Here is what we have observed: The issue is occurring simultaneously at multiple independent locations. All locations…
About a week ago, I stopped being able to print from Excel files. I have tried many of them. I now have to download the file to my computer before I can print what I need. When I try to print from an Excel file, I get this error message: "We're not able to contact the server. It might not be responding, or your Internet…
I am using QNAP NAS with Hybrid Backup Sync (HBS3) to perform two-way synchronization between the NAS and Dropbox. Occasionally, an MP4 file uploaded from the NAS to Dropbox becomes corrupted. The situation is as follows: The original file on the NAS plays normally. HBS3 reports that the synchronization completed…
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