Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.
Why does this Dropbox integration need access to all my files and folders?
If a connected app is requesting access to all of your Dropbox files and folders, it's usually required for features like syncing, editing, or automatic saving.
Quick Resolution | - Go to Dropbox settings → Connected Apps.
- Review app permissions (full access vs. limited access).
- Remove any integrations you’re not comfortable with.
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Common Causes | Apps like Office need full access for autosave, co-editing & cloud sync. |
Possible Fixes | - If needed, accept full access to use full editing features.
- Remove the app & use manual file downloads if you prefer privacy.
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Learn More | Microsoft Office + Dropbox FAQManaging app permissions in Dropbox |
My Dropbox integration has stopped working
If a connected app or third-party integration has stopped working with Dropbox, these steps can help reconnect it and get everything working again.
Quick Resolution | - Check Dropbox settings under Connected Apps to verify integration status.
- Remove & re-add the app or service.
- Contact the third-party provider to verify continued Dropbox support.
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Common Causes | - Dropbox API changes or token expiration.
- App updates or removal of integration support by the vendor.
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Possible Fixes | - Re-authorize access in Dropbox & third-party app settings.
- Update both Dropbox & the third-party app.
- Contact the app provider to confirm ongoing Dropbox compatibility.
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Learn More | Manage connected third-party apps |
I can't open Excel files from Dropbox on my Android device
If you're stuck in an Office sign-in loop or Excel files won't open from the Dropbox app on Android, these steps can help reconnect Dropbox with the Microsoft Office app.
Quick Resolution | - Open the Excel or Office mobile app.
- Tap your profile icon → Storage Accounts → Add Dropbox.
- Log in, then try re-opening the file.
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Common Causes | Dropbox is not linked or authenticated within the Office app. |
Possible Fixes | - Manually link Dropbox in the Office app.
- Clear cache or reinstall the Office/Excel app if problems persist.
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Learn More | Microsoft Office integration guide |
I can't open Microsoft Excel files from Dropbox on my iPhone or iPad
If you're seeing a "Can't open file. Sorry, something went wrong…" error when opening Excel files from Dropbox on iOS, these steps can help get your files opening again.
Quick Resolution | - Install the latest Microsoft Excel app from the App Store.
- Open the Files app and connect Dropbox as a storage location.
- Open Excel files through Files → Excel, not directly from Dropbox.
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Common Causes | - Dropbox’s built‑in preview fails.
- Microsoft Office app not properly linked to Dropbox.
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Possible Fixes | - Open Excel files via the Files app using Excel, not Dropbox preview.
- Update both the Dropbox and Excel apps.
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Learn More | FAQ about Microsoft Office for DropboxUsing third-party apps to open Dropbox files |
