Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.
Why does this integration need access to all files and folders in my Dropbox?
Apps like Microsoft Office request full access to my Dropbox when connecting.
Quick Guide
- Go to Dropbox settings → Connected Apps.
- Review app permissions (full access vs. limited access).
- Remove any integrations you’re not comfortable with.
Common Causes
- Apps like Office need full access for autosave, co-editing, and cloud sync.
Possible Fixes
- If needed, accept full access to use full editing features.
- Remove the app and use manual file downloads if you prefer privacy.
Official Help Center References
Integration stopped working on Dropbox
Third-party app integrations stopped working.
Quick Guide
- Check Dropbox settings under Connected Apps to verify integration status.
- Remove and re-add the app or service.
- Contact the third-party provider to verify continued Dropbox support.
Common Causes
- Dropbox API changes or token expiration.
- App updates or removal of integration support by the vendor.
Possible Fixes
- Re-authorize access in Dropbox and third-party app settings.
- Update both Dropbox and the third-party app.
- Contact the app provider to confirm ongoing Dropbox compatibility.
Official Help Center References
Dropbox unable to open Excel files on Android (Office login loop)
I encountered an Office login loop or can't open Excel files via the Dropbox app on Android.
Quick Guide
- Open the Excel or Office mobile app.
- Tap your profile icon → Storage Accounts → Add Dropbox.
- Log in, then try re-opening the file.
Common Causes
- Dropbox is not linked or authenticated within the Office app.
Possible Fixes
- Manually link Dropbox in the Office app.
- Clear cache or reinstall the Office/Excel app if problems persist.
Official Help Center References
Dropbox "Can't open file" error for Microsoft Excel files on iOS
On my iPads/iPhones, I see: “Can't open file. Sorry, something went wrong and [document] can't open.”
Quick Guide
- Install the latest Microsoft Excel app from the App Store.
- Open the Files app and connect Dropbox as a storage location.
- Open Excel files through Files → Excel, not directly from Dropbox.
Common Causes
- Dropbox’s built‑in preview fails.
- Microsoft Office app not properly linked to Dropbox.
Possible Fixes
- Open Excel files via the Files app using Excel, not Dropbox preview.
- Update both the Dropbox and Excel apps.
Official Help Center References
