Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available. To view this file, open it on your computer. I use my iPad & iPhone 99% of the time to open my Dropbox files.
Hey @karkness, thanks for bringing this to our attention.
Are you having this issue on both your iPad and your iPhone? And did it start at the same time for both devices?
Can you tap on "account", then on the gear icon, then on "clear cache" and then restart Dropbox, to see if that helps?
Keep me posted.
Hi Hannah, thanks for the suggestion, I did just do that, cleared the cache, on my iPad and iPhone and logged back in to Dropbox….but it’s still doing the same thing…”no preview available”. Any other suggestions?
Thanks,
Kaye
I forgot to say, yes, it started today on my iPad and iPhone after I did add a new document to Dropbox from my laptop. Just normal stuff that I’ve done many dozens of times.
Thanks for the update here, @karkness.
Are you on the most recent version of both your iOS/iPap OS and the Dropbox app on your devices?
If not, can you try updating them, to see if that helps?
Hi @karkness, keep us updated with any changes. What file types are you trying to open on the mobile devices?
I have a large recipe folder, so these are all recipes that I’ve saved using the name of the recipe. But it would be basic file documents. I’ve updated both my iPad and iPhone to the latest software and I’ve deleted the Dropbox app on both devices and reloaded it. Those things haven’t helped. When I open Dropbox, I have the recipe folder, but many of the different recipes files only show “No preview available” now.
What is the file type for those recipes? What is the file extension at the end of the documents?
They are JPEG files.
Hi @karkness, what is the size of these documents?
And also, can you preview them if you visit your account online, instead of the app? If you export them to your device, what happens then?
I did look at my online account this morning and the problem files aren’t even on there! The files are still listed on my app, still saying though “No preview available”. I’ve used Dropbox for many years and whenever I’ve saved a new file, it will always show up on any one of my devices or my laptop. As far as exporting, not sure what you mean, when I save it to one Dropbox it saves it no matter what device I have that I use Dropbox on.
Thanks for your help.
Thanks for the speedy response @karkness
When I say export content, I mean to save it locally to your mobile, and try to open it that way, just to check if you get the same error there. If you could attach some screenshots of the error you get on your end, I'd most definitely appreciate it!
I may not be understanding still about exporting, but I most always have the document saved on my iPhone or iPad and then save it from that to my Dropbox. This is the message I get though..
This is the message I get…
Hi @karkness, were you able to preview these specific files using the app before?
Have you tried uninstalling the app, rebooting the device, and installing it again?
Yes, some were files I’ve used before and they won’t open any longer, one was a new file I added the first day I had this problem. I have updated my iPhone/iPad and deleted the Dropbox app and reinstalled it. It’s a puzzle. Thank you so much for trying to help though!
I share my recipes a lot, so it does make me sad that I may not be able to access all of them like I have in the past.
Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team for further assistance from the team.
