Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Can someone please help me or send me to the right place to learn how to use Dropbox correctly? Whenever I try to import a file into another app, all of them appear grey and do not have arrows for me to click on to export them. It's so frustrating to me. If anyone can point me in the right direction to learn how to use…
I uploaded my logo and background, first they clash bad and second the logo is skewed when i share anything, I can not remove or edit them, any help on this?
I recently bought a new Windows 11 laptop. I installed Dropbox and all of my files are there and sync with no problem. But when I try to search for a file using a keyword, the only ones that show up are files that I have already opened on the new computer. If I've not yet opened the file, it won't show up in my search. If…
Device Custom PC - 13th Gen i7, 48GB Ram Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 241.4.4795.0 Question or Issue When I search dropbox and then click on a folder, windows cannot find the folder. This is only happening with some folders, not all. This was never a problem…
Device MacBook Air Operating System/Browser (if using the web) macOS Sonoma I uninstalled the dropbox app and now I can't access my download folder or other shared folders on my mac at all, or download anything new - what can I do?
hallo i asked the other time in general about upload / download specifications if there is a filesize limit, they answered me quickly by providing useful links (which didnt help me cause i wanted to ask something else later on) and then they closed my case without asking me if i am done. well i wasnt done and i wish doesnt…
I have a number of papers I want to download from Paper as markdown files. I can download one at a time, but I wondered, is there a way to download all the papers within one folder rather than doing it individually?
Device iMac 2021 Operating System/Browser (if using the web) MAC OS 15.7.4 Dropbox App Version/Browser Version APP version, cannot locate version # Question or Issue After a recent update I got error messages about the Finder and Dropbox started defaulting to saving my documents in the Dropbox cache, ".dropbox" (which I…
When i select a PDF file in my Dropbox notifications (MAC) it opens twice in my web browser... why?
Device Lenovo ThinkPad X1 Carbon Gen 9 Operating System/Browser Windows 11 / Firefox Dropbox App Version/Browser Version Browser Version Issue: I have been using the transcription feature for audio files for a while now for work to make first transcriptions of interviews. Usually no issue. Now Dropbox is transcribing an…
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