My photos are all white and they're not showing thumbnails anymore.

Cammilla1971

I was uploading my photos this morning and all of my thousands of photos turned white with only a random one showing the actual thumbnail here and there all the way back to the beginning. I turned on offline download to see if that corrects the problem but it does not. Now my uploading of those is super slow. How can I retrieve my thumbnails of all of my photos? I have refreshed and updated my app. I have logged out/in. My thumbnails are all showing on the website on my iMac. Thank you!.

Nancy

Hi @Cammilla1971! Welcome to our forum.

Can you clarify which Dropbox platform you initially used to upload your photos? Did you use the desktop app on your iMac, or did you do it via the Dropbox mobile app on a mobile device instead?

Are you also having an issue when opening your photos on Dropbox, or are you only unable to see their thumbnail? Can you copy and paste a screenshot of what you see on your end perhaps?

Let me know, when you're ready.