Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Integration Affected LibreOffice Device Fujitu desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) I'm uing the desktop version. Question or Issue I had to have a change of computer as my other one died. My other computer ran on Linuz, but my replacement one uses Windows 11…
Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to…
It seems that when you sent a link to an HTML file, whereas I can view it just fine, nobody else can, they get raw code. I understand that this was a deliberate policy. So, is there a workaround? Is there a link to a download possible? If I myself want to download it's fine, but what about others?
This is a tough one. We have Dropbox syncing our server files and access those via mapped network drives on workstations. All files stored locally. The problem is images stored on the server in the Dropbox folder will not preview in the windows explorer preview pane. I create a share outside of Dropbox and boom it works.…
In the Dropbox app, there's a Photos tab which shows every picture in my Dropbox. However, I have photos from my personal life, work items, screenshots and even memes in my Dropbox, which makes the content pretty chaotic. Ideally, I would like the 'Photos' tab to display photos from my personal life only, which would make…
Remove this very frustrating sign in popup. We're all getting sick of our customers and clients asking "can you give me access" or "we dont have a dropbox login" or "can you share it with XYZ" USERS: please like this post so dropbox considers listening. We're paying customers, stop using us as marketing to get more people…
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
I've tried Chrome and Firefox to download files from Dropbox but it's not working. There is no error message, it just doesn't do anything.
Device Samsung Fold 6 Dropbox App Version (if using the app) 456.2.2 I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my device. I am able to do so just fine on windows and on the website though
Device Macbook Pro M1 Pro Operating System/Browser (if using the web) macOS12.6 Question or Issue I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a…
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