Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making…
I downloaded files that were uploaded by a training institute. It takes 2-3 hours to download the file each time and once it is downloaded (to my laptop) it has no sound. It is an mp4 format and I have tried multiple media players, checked to ensure my volume and theirs is showing as on/not muted. I have three different…
When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter It’s definitely a dropbox issue and does not lie with the files themselves as no other server does this
There used to be an option to open a file in Dropbox in your browser, but for some reason it's disappeared: I can copy the Dropbox link and paste it into my browser to view it that way, but it's way less convenient than it was before. I don't see why this option would have disappeared and am wondering if it's a bug or…
Hello, i'm having the same issue. This is only happening in one office. If i try to open the same link in another office, it opens. This affects all pdf files. I can open all other sites. I've compared the ip settings and the dns settings are the same. Incognito mode makes no difference.
I am at my wit's end! I didn't realise that DropBox would corrupt files. I now have several Word documents in a folder that I need for my course work assessment which are no longer Word documents and which won't open. I'm actually really worried - I trusted DropBox and am actually thinking I shouldn't have...Can anyone…
When I view my files and folders in my Dropbox account online, the "Modified" sort column will not show dates for any folders in my account. The column only shows two hypens for each folder instead of a date. The "Modified" column will show dates for FILES, but not for any folders. (I actually have 2 Dropbox accounts, and…
After upgrading to Mac Catalina OS, I found 408+ of my files in dropbox now have .icloud extensions and won't open. Apple says it is dropbox's issue. I need the files. How do I retrieve them from dropbox?
How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows 11 and trying to read on Window 10 PC.
Hope someone can assist... I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.
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