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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
After upgrading to Mac Catalina OS, I found 408+ of my files in dropbox now have .icloud extensions and won't open. Apple says it is dropbox's issue. I need the files. How do I retrieve them from dropbox?
How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows 11 and trying to read on Window 10 PC.
Hope someone can assist... I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.
Aloha. Not sure if I'm putting this in the correct group, please help me redirect if this needs to go someplace else. I have two questions about Search. I'm running the Dropbox mobile app for Android V384.2.2 on a Samsung S7 FE tablet with Android 14. 1) Some of the places I use my tablet there is no internet. If I try to…
On the left side it shows my folders, or a few of them. Then it shows Recents Starred.... I'd like to be able to move then divider way lower so I could see my list of folders and files. In other words, I want quicker access to what I have saved. Is there a way to achieve this? Also, how do I get DB back in the Mac Sidebar?…
In the info section there used to be a counter for the number of files selected. I used this regularly to total up files for clients. I was very disappointed to see that it had disappeared with the UI update recently. It was a very useful feature for me. Please reinstate it.
I can view and access files via my phone and via dropbox online, but some files are not visible in Windows Explorer (Win 10). The strange thing is that the files are actually there; If I open excel, for example, and select the file from the recently opened files list, the file opens. If I save the file, it will reappear in…
One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are and searching my tags does not show up anything. The tags themselves show up in the search bar, but no images. Next to the…
Free version I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not changed any of my settings.
For 2 days now when ever I try to open Dropbox, I get an error screen that says "Something went wrong. Don't worry your files are still safe and the Dropbox team has been notified." This is day 2 and I need to get to my files. What's going on???????
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