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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
When I upload a zip file to Dropbox the person I'm sharing with receives the file already unzipped. I need it to stay zipped.
Some of my team members can't view the open in - finder tab. I want everyone to have this ability so when people share links with each other they can quickly switch to Finder and sync and item. They're all signed into the Dropbox app as well as the Finder Dropbox so I'm not sure why I can see this and they can't.
Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Please help my files are essential to me, and this is happening for the second time, I even tried using different browsers and…
I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a mobile phone and when I tried with another phone, it had the same error too. How do I fix this?
I open my drop box and found three posts that I can only think are spam. How does someone access my drop box? Or is this something you are doing now? Thanks in advance for your attention to this matter. Sincerely, Roger LaPointe
Dropbox Plus. Uploading a scanned PDF, it never gets OCRed to be full text searchable. Chatted with support for ages until they finally decided “oh, that feature requires Pro or above, not Plus because that’s considered image search.” Even though the image search support doc specifically mentions formats NOT including…
Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is corrupted? I managed to download the videos to a Samsung S20 phone and they came through fine but then when I upload them to a…
To free up space on my notebook and assist in my DAW performance, I'm using a new external SSD drive to directly write new files too and I want to move my large existing files (already uploaded to Dropbox) to this new drive. I am trying to move these large audio files from my notebook Dropbox folders which become…
Hello all. I was wondering if anyone knew how (or if it's even possible) to set up a shared DropBox folder to play a video file automatically instead of having to click on the video twice. Based on Google searches, I'm guessing it's a no, but I thought I'd at least ask here since I've been having trouble navigating Google…
I'm having trouble downloading a PDF from my own site. It isn't overly ******. I uploaded it in the first place. Sharing is on. Looking into the Share/Settings for that file I notice that the ability to "Disable Downloads" is set to OFF and greyed out as it is a premium function. I assume this means that the file should be…
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