Child Item

I get a "permanent failure" error when trying to access a database on my mobile device.

Hope someone can assist...

I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.

Find more posts tagged with

Mobile

Error Messages

Preview

AcceptAnswer

Accepted answers

All comments

Walter

Hey @AverageVillageIdiot, sorry to hear you're having issues with this.

Can you please let me know the exact steps you're taking to open this specific file on your device?

Also, do you get the same error when using a web browser to preview this file on our website?

Any additional information or a screenshot of the error would also help!

AverageVillageIdiot

Thanks for getting back with me. I pull the files, find the latest modification and attempt to open using the application it's associated with, (KeePass). There are many entries for the files that indicate, "Conflicted copy." Don't understand that either since I'm the only person who has access to the Dropbox account. My guess is the latest modification will have the latest data set that I need.

I get the same error whether I use my mobile device or a PC.

That's all the information Dropbox provides when I attempt to open the file.

I appreciate you taking a look at this.

Hannah

Hey @AverageVillageIdiot, do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device?

And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?

AverageVillageIdiot

Good morning, aside from right now, I don't use my PC to interact with Dropbox.

I've attached, (hopefully), a screenshot. Dropbox sample.png

Paulzzz

Hi. I'm using KeePass droid. Have for a number of years. Synced with other devices via Dropbox.

I am now getting the same 'permanent failure ' notification.

Also all my databases are listed as conflicted copies.

I have screenshots, this format doesn't allow attachments.

A solution would be appreciated.

Thanks.

Paul

Jay

Hi @AverageVillageIdiot, @Paulzzz, to view the file, could you try exporting the file to another app on your device using these steps?

AverageVillageIdiot

Followed your suggestions and I keep getting the "conflicted copy" message. I've even shared to my email in hopes of being able to utilize something else to open the file but the issue then seems to be finding something that will open a "dbk" file. The "conflicted copy" seems to be the root of the problem for some reason and I've attempted to reached out to the KeePass peeps but haven't heard a "peep" from them.

Let me know if you have other suggestions please.

Jay

Just for clarification, you get this error when you use your mobile device, or your PC, when trying to import into Keepass?

If you export the file to a location outside of Dropbox (as in, another folder entirely) and then import it into Keepass, do you get the same error?

AverageVillageIdiot

On my mobile device. When I try to open the "latest" KeePass file from Dropbox, (roughly 1 month old), it displays message at bottom of screen, "Permanent failure."

When I click on the 3 buttons to the right of the file name, "keepass (John Doe's conflicted copy) (14)..."

When I attempt to open the file on a PC with Dropbox, the message is "unable to preview KDB files."

Frustrating

Jay

Okay, could you try marking the file as offline first, then export the file to your phone directly into the file system.

Afterwards, rename it so it has the same name that it should have in the Keepass database (if it is very specific with filenames) and then import it into Keepass.

AverageVillageIdiot

I created a folder on my Android device to export the file to, made it "available offline," and attempted to export. Received the error "Error exporting keepass."

Ugh!

Walter

Thanks for keeping us in the loop @AverageVillageIdiot

Would it be OK if we reach out via email to have a further look internally at this point?

AverageVillageIdiot

Sure...let me know what it entails. As my moniker implies and I may be giving myself too much credit...I'm just an average village idiot. I don't want to throw my email out there for everyone but I'll be grateful if I can get through/recover/discover what is causing the issue.

Hannah

No worries, there's no need to provide your email address here.

I already reached out to you, so make sure to get back to me, when you get a chance!

Blessed_79

Rename the file in Dropbox then go back to Keepass and open the newly created file name. DO NOT CHANGE THE FILE EXTENSION!

It worked for me. I think this happens when the "conflicted copy" keeps getting added to the file name. Just a guess.