Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
As a new user to Dropbox, I've uploaded all photos from my Mac (Sonoma 14.4) using Dropbox 194.4.6267 and set the files to online-only. None of the thumbnails show on my Mac and this is a non-starter for me in using Dropbox. I've reindexed via Spotlight all of my files on my mac, and I've toggled online and offline only…
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt. Best,…
I use Smart Sync I'm on a Macbook Air Ventura 13.5.2 I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Upload folder Since updating to the newest OS that seems to not work anymore and I just see the generic icons now. If I "make it…
Hello to all. I am unable to download files from dropbox server. On optical network with 300 Mbps dropbox via web browser pulling barely 20 - 30 kbps. Even is hard to acess the files on service. All other sites works, fine. As I am using service for work, this is first time to experience such a problem. So any more…
There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening. The message is " the file cannot be accessed by the system". I am a real estate broker and I NEED these files. Please help!
I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using the finder on my Mac, that I have then marked as online only, in hopes that it would upload the files and then remove them…
I placed my music in dropbox. If I want to listen directly using dropbox, I can listen only to one song at a time I had to select an other song in a folder to listen again. Is there a possibility to listen to more songs or a complete CD?
Hi, I’m currently evaluating Dropbox as a tool to store PDF files for easy access using content search (keywords etc). At the moment, I’m just using a number of test documents to assess the suitability I will mainly access on iOS devices, using the Dropbox apps. Overall, it seems good, however it refuses to find large PDF…
Hi, I'm having issues downloading a 45gb .mov video file. Mac Mini 2023 Ventura 13.7 In the Dropbox App, when I double click on the file it says, 'The document could not be opened. Try your operation again. If that fails quit and relaunch..etc.' I've done that a number of times but it's still not working. The thing is,…
Hi there I have been sent a film in Dropbox. I am able to view the autogenerated CC transcript of the film, and it looks pretty accurate. I would like to download this transcript and then pair it with the film for offline viewing, as a SRT or something. However, when I follow the steps to download / copy the transcript it…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
