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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file. When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me…
Hi, When I click this button to download files, nothing happens. How can I confidently make a backup on my hard drive of all files I have on dropbox? Thanks, Charlie
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?
Does anybody know if it's possible to see download history, who got my files from our folders ?
Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. The…
Not really sure what is going on... I have tried downloading multiple different video files that are on a shared dropbox, but the full video does not download. It says on my computer that the video is the full length, etc. but it only downloads up to about 20minutes max (usually a max of 5-7GB). (I am using a chrome…
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it…
This should be a simple solution but hard to find an aswer, here is my scenario: I send a test file "mskeys.txt", I put in my email address which is my companys email. I do not send this file to anyone, I do not share this file to any one. Here is my question, why is it that it reads 16 views, and 2 dowloads? I also tested…
I'm sharing a multitude of large files with colleagues via a Dropbox link that are nearly 120GB in size. However, they're telling me Dropbox doesn't allow them to download it due to an error saying the "zip file is too large". Confused, I tried the link on an incognito browser to see for myself, and I see the error too.…
When we download a word document (that shows content when opened in dropbox) it is empty (blank). What is the solution. I want people to be able to download this and not have to work with it in MS online.
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