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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I store many PDF files in Dropbox, including invoices, utility bills, and personal documents. I'm looking for a simple folder structure that makes everything easy to find. How do you organize your files?
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
My old external 2TB hard drive crashed. I need to download all the files (about 1.6TB worth) I have online (in the Cloud) down to my new external hard drive. I'm not seeing an easy way to do that. I would appreciate any help. Thanks much!! Scott
As the title suggests my Dropbox account has a lot of backup files However, I cannot seem to download it all. When I try to download it from the website: The website https://help.dropbox.com/organize/restore-dropbox-backup-files suggested to download the application on a system and then I will be prompted to restore a…
Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ugly and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without…
My wife, who is a paid Dropbox user, recently installed Dropbox on a laptop running the latest version of macOS. She's currently working on a group of Word documents on her iMac. Most of them are not visible on the laptop. If we head to the Dropbox website, all of them are there, but have a faded out symbol with the legend…
hello, I love the fact the Dropbox supports .avif image format. But I encountered a problem in the Dropbox app. When I select an Avif image, and then I zoom in, the image turns black and white. After that, inside the app, I can only see it in BW. The image is not changed and inside the desktop app, it is unchanged, with…
I can see how many gbs the file is, but when I go to open, download, or send it, I keep getting error messages that the file couldn't be downloaded and other error messages—cant find one, but the other one said it could open zip files but some issue. The zip file is smaller than 4gb
I uploaded a folder containing video and audio to dropbox from my computer, so I could access it while traveling. I would now like to download it to the sd card on my tablet. I have already upgraded my account and specified I want access offline for that file, but I don't see it anywhere on my tablet. How do I download the…
I honestly don't know what to do anymore. I've trusted Dropbox with my business files for years, and yesterday everything came to a standstill. My Dropbox storage became full, which I understand. But instead of simply stopping uploads, I suddenly couldn't download or access my existing files either. Here's what I've…
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