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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…
Windows 11 Surface Pro 7 Yesterday I created some PDF documents from some Grok/Mistral data from summarizing some Uni readings. Initially I was getting a fail when auto saving the output as PDF so I manually highlighted and saved as a PDF using the Print option. When I went to open these documents I kept getting a popup…
The thumbnails for the dropbox folder on my Windows 11 are not showing up. This issue is making it difficult for me to work since I need the thumbnails to choose photos for my projects. In all the other files on my laptop the thumbnails are showing up no issues. I have reinstalled the Dropbox app on my computer along with…
I was uploading my photos this morning and all of my thousands of photos turned white with only a random one showing the actual thumbnail here and there all the way back to the beginning. I turned on offline download to see if that corrects the problem but it does not. Now my uploading of those is super slow. How can I…
Can someone please help me or send me to the right place to learn how to use Dropbox correctly? Whenever I try to import a file into another app, all of them appear grey and do not have arrows for me to click on to export them. It's so frustrating to me. If anyone can point me in the right direction to learn how to use…
I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…
I uploaded my logo and background, first they clash bad and second the logo is skewed when i share anything, I can not remove or edit them, any help on this?
Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ****** and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without…
I recently bought a new Windows 11 laptop. I installed Dropbox and all of my files are there and sync with no problem. But when I try to search for a file using a keyword, the only ones that show up are files that I have already opened on the new computer. If I've not yet opened the file, it won't show up in my search. If…
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